Question Zoom: gray boxes!

[david437]

I'm a Zoom host, using Windows 10 Home on a laptop. Sometimes my participants complain about seeing gray boxes on their screen. This happens when I share a process that is showing an image or video full screen. These boxes could be caused by various windows on my computer: the two rectangular Zoom meeting control rectangles, the Zoom Participants box, the Zoom Chat box, or other apps such as file explorer or browser. When I share a full screen image or video, I want my participants to see only that, not additional overlaying gray boxes. Is there a setting for this? If not, when are the gray boxes shown and when are then not shown? Note: web searches show no information about gray boxes or rectangles caused by Zoom.

 

[jojesa]

Do all participants, in a meeting, are getting the grey boxes on their screen regardless of device used?

Could you have one of your participants take a screen shot and post it here.
If you have a second computer, join your own meeting and see how it looks.
The grey boxes does not have anything to do with having other windows open while screen sharing.
Your participants could have older versions of Zoom client,

 

[qasseer]

hellow there ✋🏼
i found a solution of zoom gray boxes problem.

View: https://youtu.be/CRCCWBLPhlk