Question Is it the charger or battery problem?

[bignastyid]

Grab the latest install from Microsoft(free download) and try again. You may need to do a repair install, which shouldn't be destructive like a clean install would be. Something definitely happened to the current install as booting to safe mode should have been safe and is a common troubleshooting method.

 

[mivellele]

Grab the latest install from Microsoft(free download) and try again. You may need to do a repair install, which shouldn't be destructive like a clean install would be. Something definitely happened to the current install as booting to safe mode should have been safe and is a common troubleshooting method.

I mean at first it normally booted to safe mode but I turned it off and then the problem happened, also how do I install the latest version if 1) the laptop is not turning on 2) i don’t have any other device i could use to get it. As well as I don’t really know how to do the repair install, can I get more insight?

 

[mivellele]

Grab the latest install from Microsoft(free download) and try again. You may need to do a repair install, which shouldn't be destructive like a clean install would be. Something definitely happened to the current install as booting to safe mode should have been safe and is a common troubleshooting method.

Hi it’s been a bit since your reply so I’ve messed a little with bios and advanced settings and I managed to get into safe mode again. Is there any way to figure something out from here ? I checked the safe mode with internet connection option? *edit* also everything seems to work fast just like before in the safe mode and only the resolution changed and scaled

 

[mivellele]

Hi it’s been a bit since your reply so I’ve messed a little with bios and advanced settings and I managed to get into safe mode again. Is there any way to figure something out from here or use the computer “normally” in this mode? I checked the safe mode with internet connection option? *edit* also everything seems to work fast just like before in the safe mode and only the resolution changed and scaled

Also, another idea, what if I try to revert to the old driver files in the ddu program since it did a backup and try to see if the windows turns on normally like before?

 

[bignastyid]

Run system file to checker first.
https://support.microsoft.com/en-us...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Then install the video drivers and try to boot into normal mode.

 

[mivellele]

Run system file to checker first.
https://support.microsoft.com/en-us...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Then install the video drivers and try to boot into normal mode.

I ran the comments and at the first one it said something along the lines of system files restored and the second command didn’t find any missing files, and I booted the laptop in normal mode and it’s still stuck at dell logo. Do I try to restore the backup of old drivers?

 

[bignastyid]

I ran the comments and at the first one it said something along the lines of system files restored and the second command didn’t find any missing files, and I booted the laptop in normal mode and it’s still stuck at dell logo. Do I try to restore the backup of old drivers?

Did you install the video drivers after running sfc?

 

[mivellele]

Did you install the video drivers after running sfc?

Yes I did. I also just got reminded something that might be important by a friend, a week ago we got a new game on steam and it recommended us a graphics driver update so I did that and after that I haven’t restarted my laptop for a couple of days I think the first restart was actually when the battery problem happened, as I said if not my friend I wouldn’t even remember that so I’m thinking it’s the drivers fault? What if I restore the old drivers and try to uninstall the newer version? What are u thinking and also I’m gonna ask about something else so we don’t go back and forth all the time, if not that then what can I try so I don’t spam you all the time? I’m sorry i’m really trying to get it fixed

 

[bignastyid]

It boots in safe mode and not normal so it's something that is starting up with windows. Do a clean boot and if it boots then you'd have to renables the startup programs 1 at a time to see which is causing the issue.
https://support.microsoft.com/en-us...eec-00ad-2f8a-a97a1807f3dd#ID0EBBD=Windows_10

 

[mivellele]

It boots in safe mode and not normal so it's something that is starting up with windows. Do a clean boot and if it boots then you'd have to renables the startup programs 1 at a time to see which is causing the issue.
https://support.microsoft.com/en-us...eec-00ad-2f8a-a97a1807f3dd#ID0EBBD=Windows_10

Still stuck on dell logo

 

[mivellele]

Okay so update now many hours later. I managed to fix it I think, I don't know what exactly I did because it's been about 3 hours of messing with settings, cmd commands and uninstalling and installing things and drivers but I finally tuned on the laptop in normal mode and everything seems to be performing as before all the problems performance wise, its fast and works fine so far. I think a big help was the program that updates the drivers but picks the best performing versions over the newest ones what mightve be the problem, it's called SDIO

 

[mivellele]

Another update, so after further using the laptop and trying to play Overwatch 2 I experienced horrible fps lose, do you think it could be the fact that I need the new battery as I first started the thread?