I'm sorry for replying late, well I don't have links for the ram since my father brought it for me it's a DDR3L 1600(11)4GB 1.35V SO-DIMM (ADATA), the pc is 4GB ram I wanted to upgrade it to 8GB ram and yes the BIOS is up to date and it's windows 10. The new ram (8gb) did work for 2days but...