Question 0x0000009f BSOD every few minutes ?

[Meyerka]

Hello,

Yesterday i plugged in a new steelseries arctis nova 7 headset into my pc (coming from turtle beach). At first the pc didn't seem to recognize it but after putting it in a different usb socket it recognized the headset and worked for a bit..
Thats when the blue screens started and keeps repeating every few minutes.
I'm not sure what to do about it as i dont have much time inbetween blue screens.

Any help is very much appreciated and thank you in advance!

Here's the dumpfile:
https://drive.google.com/file/d/1ySasntLCQ89BT3QKvxPWqvMiBjVQQP06/view?usp=sharing

PC Specs
Mobo: Gigabyte B850 Eagle
CPU: Ryzen 7 9700X
GPU: XFX Speedster Merc 7800 XT
RAM: 32GB DDR5 - 6000mhz
PSU: 750w Gold

 

[Meyerka]

When you built this system, did you perform a full clean installation of Windows, or did you "recycle" Windows from a previous configuration?

I've performed a full clean installation.
I've build the pc myself earlier this year.

 

[COLGeek]

I do run the icue software, yes.
I'm not sure I've updated the rgb drivers after installing the pc earlier this year.
I'll do that tommorow as well!

iCue has been known to cause stability issues. Removing/uninstalling for now might prove useful.

 

[johnbl]

Just to make sure, is the kernel dump file stored in the same location as the minidump? Or do i have to look elsewhere for it?
It's unfortunately getting late here so I'll be going to bed now.
I'll provide the files you requested tommorow.

I'll make sure to go through the greyed out entries tommorow as well.

Thanks for the help so far!

same directory. kernel dumps are stored as the file memory.dmp by default.

 

[Meyerka]

intel usb bluetooth driver:
ibtusb.sys Fri Oct 18 07:33:10 2024
https://www.intel.com/content/www/us/en/support/detect.html

(i did not see any problem with this device, just noticed it was installed, there might be a update)

kind of strange that you have an amd cpu and motherboard and chipset drivers but you also have the intel cpu power management drivers installed.
IntelPMT.sys (intel processor power management (not sure what the T is for)
intelpep.sys (intel power engine plugin)
ibtusb.sys (intel blue tooth usb)

looked like the failure was something attached directly to the pci/e bus

Odd.
I've downloaded everything (including the chipset drivers today) from the gigabyte site for my motherboard, gigabyte b850 eagle wifi6e.

I may have downloaded an intel version instead of realtek somewhere perhaps? As both versions are listed.

Is this something i can delete?

 

[Meyerka]

same directory. kernel dumps are stored as the file memory.dmp by default.

Alright, I'll make sure to get you those tommorow, thank you.

 

[Meyerka]

iCue has been known to cause stability issues. Removing/uninstalling for now might prove useful.

Alright, I'll get rid of that tommorow as well, thanks!

 

[johnbl]

Alright, I'll get rid of that tommorow as well, thanks!

https://www.corsair.com/us/en/explo...72ti3RiVgsUksRi428ExGE280&utm_coupon=&irgwc=1

I think most of the conflicts that you can correct are due to motherboard RBG controllers. apply the motherboard rbg firmware update first.
(two controllers and two software controllers using the same resource was the problem)

 

[Meyerka]

https://www.corsair.com/us/en/explorer/gamer/accessories/list-of-programs-known-to-conflict-with-corsair-icue/?utm_source=2003851&utm_medium=Affiliate&utm_campaign=1498468_Main Page - Gaming INF/AMB&utm_content=Corsair&clickid=XCd2OCxAMxycWF72ti3RiVgsUksRi428ExGE280&utm_coupon=&irgwc=1

I think most of the conflicts that you can correct are due to motherboard RBG controllers. apply the motherboard rbg firmware update first.
(two controllers and two software controllers using the same resource was the problem)

I actually don't think i have installed the latest motherboard rbg drivers so I'll start with that.
Just to make sure i understand, you want me to download gigabyte rbg fusion to install it's firmware?

 

[johnbl]

I actually don't think i have installed the latest motherboard rbg drivers so I'll start with that.
Just to make sure i understand, you want me to download gigabyte rbg fusion to install it's firmware?

yes update the firmware, then uninstall the app if not being used.

 

[Meyerka]

usb debug and log info are saved in kernel dumps.

note: start control panel device manager, find the menu option to show hidden devices and delete any greyed out entry.
for the case where a device was removed but the driver is still causing problems.

This should be the dump you're looking for:
https://drive.google.com/file/d/1avhhSqG0OOfHs30RIUluTLnpyy5WASPI/view?usp=sharing

 

[Meyerka]

yes update the firmware, then uninstall the app if not being used.

Alright, i'll do that shortly. Thanks!

 

[Meyerka]

What USB devices are you using? Please list all of them.

2 devices:
Keyboard: Corsair k70 core RGB mechanical keyboard
Mouse: Corsair ironclaw RGB

 

[COLGeek]

What changes/removals/etc have you made per this conversation?

 

[Meyerka]

What changes/removals/etc have you made per this conversation?

So far i have:
- Removed turtle beach and steelseries headset from usb port.
- Uninstalled turtle beach software
- Uninstalled icue
- Updated chipset drivers ( i see they released a new version today)
- Tryed to remove usb with faultcode 43 from device manager but this keeps coming back.
- Downloaded gigabyte rgb fusion 2.0.
- Fusion didn't seem to install the firmware software so downloaded it from gigabyte motherboard website namely:GIGABYTE IT5711 RGB lighting controller firmware upgrade package.
Got the following error trying to install that: Can't find the same ID as FW in multiple bin files.

Planning to delete the greyed out devices in device manager on next reboot

 

[COLGeek]

Go into your BIOS and disable RGB.

What Gigabyte apps do you have installed?

 

[Meyerka]

Go into your BIOS and disable RGB.

What Gigabyte apps do you have installed?

I will on the next restart.
Currently deleting all hidden devices in device manager related to steelseries and turtle beach.

I had no gigabyte apps at all until i downloaded fusion 2.0 half an hour ago.

 

[COLGeek]

Good. You don't need any of the Gigabyte apps.

 

[Meyerka]

Go into your BIOS and disable RGB.

What Gigabyte apps do you have installed?

Seems like there's no RGB settings in the bios and all goes through fusion?
I've gone through all settings and can't find anything with RGB ijn it, neither can the search function in the bios find anything with RGB in it.

 

[Meyerka]

After deleting all the stuff steelseries and turtle beach related in the device manager it just blue screened again unfortunately.

 

[COLGeek]

In the section with integrated devices, you should be able to disable the RGB/LED controllers.

 

[Meyerka]

In the section with integrated devices, you should be able to disable the RGB/LED controllers.

Unfortunately i didn't get to have another look. I'm gonna have to do that tommorow after work. Unfortunately only get a few hours a day to work on this problem due to a busy schedule.
Again, thanks for your help today and i'll check in again tommorow.

 

[Meyerka]

yes update the firmware, then uninstall the app if not being used.

Sooo i've done the following:
- Removed all the ghost devices from my device manager.
- Reinstalled chipset drivers from amd website
- Uninstalled both audio and gpu drivers using DDU

Yet it still bluescreens now 🙁
Here is the link to the dumpfiles if you may have time:
https://drive.google.com/file/d/1QHfCEAPdOYHRb2RQgmUYiHorhKnGHQ2_/view?usp=sharing

 

[Meyerka]

In the section with integrated devices, you should be able to disable the RGB/LED controllers.

I've literally clicked through everything at this point but can't find anything rgb related unfortunately. I've just provided the things ive done and a dump in a link above incase this is helpful.

 

[johnbl]

you might attempt to boot, and see if you have a service for atiHDAudioService and disable it and reboot
before the timer goes off (about 2.5 minutes after you bootup) (you might go into bios and disable your motherboard audio). I am finding conflicting names for where the driver/service come from.

system uptime was 2 mins 34 seconds.
second bugcheck looks like it is also from the audio subsystem but might be this driver:
\SystemRoot\System32\DriverStore\FileRepository\atihdwt6.inf_amd64_4ad1437aef138551\AtihdWT6.sys

AtihdWT6.sys Tue Apr 30 07:51:17 2024


-------------
most current bugcheck.
system was up for 2 min 30 secs before bugcheck.
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffa7048165e060, Physical Device Object of the stack
Arg3: fffff80458c8f010, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffa70486e3b010, The blocked IRP

system up time was
looks like a timeout waiting for acpi
(computer's Advanced Computer Power Interface)
here is the blocked irp


>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
0 e1 ffffa7047f57d040 00000000 00000000-00000000 pending
\Driver\ACPI
Args: 00000000 00000001 00000001 00000000
[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
0 e1 ffffa704868b7de0 00000000 fffff804c6562970-ffffa70487e91658 Success Error Cancel pending
\Driver\HDAudBus nt!PopRequestCompletion

 

[Meyerka]

most current bugcheck.
system was up for 2 min 30 secs before bugcheck.
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffa7048165e060, Physical Device Object of the stack
Arg3: fffff80458c8f010, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffa70486e3b010, The blocked IRP

system up time was
looks like a timeout waiting for acpi
(computer's Advanced Computer Power Interface)
here is the blocked irp


>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
0 e1 ffffa7047f57d040 00000000 00000000-00000000 pending
\Driver\ACPI
Args: 00000000 00000001 00000001 00000000
[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
0 e1 ffffa704868b7de0 00000000 fffff804c6562970-ffffa70487e91658 Success Error Cancel pending
\Driver\HDAudBus nt!PopRequestCompletion

I just went through all the 4 dumps from tonight.
Results:
2x AtihdWT6.sys
1x HDAudBus.sys
1x storahci.sys

Looks like these are more symptoms than causes since there's 1 outlier here? Could it be some weird power setting going ham? Perhaps cause F3a bios version? Or some power setting in the bios?
Still weird that the system was stable for quite some months until a headset plugin.