[SOLVED] 24GB RAM but only 5.95GB usable?

Oct 3, 2021
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I have a 16GB stick in the first slot and an 8GB one in the second. I tried swapping them but that didn't solve the issue. I'll post some screenshots below that I hope will provide information that might allow you to help me sort this issue out. Ask ahead if you have any questions.


(System)
View: https://imgur.com/aFUdGPf


(CPU Z -> SPD -> Slot #1)
View: https://imgur.com/zPxagdn


(CPU Z -> SPD -> Slot #2)
View: https://imgur.com/YFh7ywl


(CPU Z -> Memory)
View: https://imgur.com/ia8clD0


(Speccy -> Motherboard)
View: https://imgur.com/fKMHkqd


(Speccy -> RAM)
View: https://imgur.com/q5pTd1y


Thanks to anyone that is willing to help!
 
Oct 3, 2021
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Hey guys sorry for going inactive. I actually ended up resolving the issue and the problem was the BIOS battery on the motherboard. I had noticed my time being off sometimes but I didn't think it would have this big of an effect. SO yeah, just change the battery, maybe that will fix your issue if you have the same problem.
 
Oct 3, 2021
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Take out one.
See what happens.

Swap it for the other.
See what happens.

Mixed RAM sticks often do not play well together.
I removed the 16GB and used only the 8GB and the PC turns on but the monitor doesn't even turn on. Same thing happened with them the other way around. I put both in and it turns in. When it turns on a screen appears that says "CMOS fail along with the details of my PC. The screen passes after 5 seconds and the PC turns on normally.
 
Oct 3, 2021
3
0
20
1
Hey guys sorry for going inactive. I actually ended up resolving the issue and the problem was the BIOS battery on the motherboard. I had noticed my time being off sometimes but I didn't think it would have this big of an effect. SO yeah, just change the battery, maybe that will fix your issue if you have the same problem.
 

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