[SOLVED] 32GB Ram with only 15.9 Ram Usable. 16.1 Hardware Reserved

[Skilled_Sweeper]

I currently have a issue with my Ram where 32GB is inserted and only 15.9 is usable and 16.1 is hardware reserved. I have done multiple things and probabally spent hours researching other threads and watching videos trying the MSCONFIG attempts and so on. Nothing seems to be working and i have made sure to check my ram multiple times and cross check it on PC Part picker. I even went to extremes to buy a new motherboard and see if that would work. Unfortunately the new motherboard did not even recognize my CPU. Everything is brand new and purchased last year into this year. I am desperatly trying to find solutions before having to buy a new CPU and Motherboard just to get my RAM to work. I stream so i would like for everything to work as i do play games that have alot going on within the screens. I will list my parts below so that way i can hopefully get further guidance. Thank you in advance!

Motherboard: MSI X470 Gaming Pro (MS-7B79) (AM4)
CPU: Ryzen 5 2600
RAM: Corsair Vengeance LPX 16GB (2 X 8GB) DDR4 3000 (PC4-24000) C16 1.35V Desktop Memory - Black PC Memory CMK16GX4M2D3000C16 (2)
Corsair Vengeance LPX 16GB (2 X 8GB) DDR4 3000 (PC4-24000) C16 1.35V Desktop Memory - Black PC memory CMK16GX4M2D3000C16 (2)

If there is anything else that i should include please let me know. I have screen shots as well. I'm really hoping that someone will be able to help me out. Thank you.

 

[Ferimer]

So you went to MSconfig and change maximum memory to be checked and hit 0 and it didn't resolve it?

 

[Skilled_Sweeper]

So you went to MSconfig and change maximum memory to be checked and hit 0 and it didn't resolve it?

Yes i did. I did that early on and nothing changed for me.

 

[Ferimer]

Yes i did. I did that early on and nothing changed for me.

can you show me a picture of your task manager please. you did restart and everything after configuring it and then double checked to make sure it saved the setting?

 

[Skilled_Sweeper]

How do i send an image through here. sorry this is my first time posting a thread on here.

 

[Ferimer]

How do i send an image through here. sorry this is my first time posting a thread on here.

You can use IMGUR

 

[Skilled_Sweeper]

 

[Ferimer]

GO back into MSconfig and adjust the MAx ram to 32768 if you can. then restart and see what it says in task manager

 

[Skilled_Sweeper]

Just to make sure that it is working i change it to 32768 and click ok and then when i go back into the boot window just to see if it works it keeps resetting itself to 0.

 

[Ferimer]

Just to make sure that it is working i change it to 32768 and click ok and then when i go back into the boot window just to see if it works it keeps resetting itself to 0.

Are you making sure you are hitting apply in the next part?

 

[Skilled_Sweeper]

Yes I am. I go into Boot, Then Advanced, then i click on the number to type 32768 and hit ok, i then hit Apply and then i check to see if the number stays. Resets back to 0.

 

[Ferimer]

Yes I am. I go into Boot, Then Advanced, then i click on the number to type 32768 and hit ok, i then hit Apply and then i check to see if the number stays. Resets back to 0.

once you hit apply just restart the computer

 

[Ferimer]

Yes I am. I go into Boot, Then Advanced, then i click on the number to type 32768 and hit ok, i then hit Apply and then i check to see if the number stays. Resets back to 0.

also change the number of processors to 12

 

[Skilled_Sweeper]

So i just got done restarting my PC and the Maximum Memory reset back to 0.

 

[Ferimer]

So i just got done restarting my PC and the Maximum Memory reset back to 0.

whats it say in your task manager?

 

[Ferimer]

So i just got done restarting my PC and the Maximum Memory reset back to 0.

did you go into BIOS and enable XMP profile?

 

[Ferimer]

So i just got done restarting my PC and the Maximum Memory reset back to 0.

now when you go into bios and enable the profile. see what it says in task manager. if it still says 16.XGB hardware reserved for you then go back into msconfig. Uncheck the Max RAm option click ok, then apply, then ok and restart and see if that fixes it

 

[Skilled_Sweeper]

This is Task Manager before i go into my BIOS. I will reset my pc quick and give update.

 

[Ferimer]

This is Task Manager before i go into my BIOS. I will reset my pc quick and give update.

my concern is that you are saying you have 3000mhz speed ram however its only showing 1067. something is going on in the bios maybe as the speed with the profile enabled should give you 3000mhz.

 

[Skilled_Sweeper]

So nothing seemed to change as of now. I did everything as you requested and i am still at a stand still. Now the only issue that i have is i would not know what to do to fix the mhz of ram speed within my bios.

 

[Skilled_Sweeper]

Within the BIOS it says that the current DRAM Size is 16384MB. With the DRAM Voltage at 1.200V

 

[Ferimer]

So nothing seemed to change as of now. I did everything as you requested and i am still at a stand still. Now the only issue that i have is i would not know what to do to fix the mhz of ram speed within my bios.

WHen you are in your BIOS do you see this image >>> BIOS

if you do do you see where it saysA-XMP profile? turn that to on if you can

 

[Skilled_Sweeper]

I already turned it the A-XMP profile to on already and still nothing.

 

[Ferimer]

I already turned it the A-XMP profile to on already and still nothing.

Okay, here is what youre gonna have to try next then. Do you know where the CMOS battery is? If not locate it. once you find it. youre going to turn off the PC. take out the plug from the Power supply. flip the switch to the off position on the PSU if you have on. remove the CMOS battery then press POWER button the case once or twice. wait about 5 minutes. After the 5 minutes replace CMOS battery. plug in the cord, switch to on then power up. ENTER BIOS again and turn on XMP profile.. restart and see what it tells you about your ram. If that doesn't work then you may need to flash your bios with the latest update.

 

[Skilled_Sweeper]

So i took out the CMOS Battery and reset and waited 5 minutes. Nothing happened and everything is still the same. I took screenshots in hope that these could help just a little bit.