Question 3Tb hard drive disappears and comes back as a 3.9 GB uninitialized hard drive

Jul 16, 2019
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Hey yall,

Im having a really weird issue where one of my drives randomly while playing games will freeze and disappear. It will reappear in the disk management as saying its a 3.9 GB drive that needs to be initialized. That drive is supposed to be 3TB. Now before someone says its the drive itself, I literally just bought it because it was happening to another drive I have. I formatted that drive and switched around SATA cables but it still caused issues. So when I bought this new drive and it was still happening I was pretty much at a loss. The only thing I can say that I notice kind of causing this is I see the hard drive will hit 100% usage but response time will be really long, and no read/write. Does anyone have any ideas on what I can do or what could be causing it?
 
Jul 16, 2019
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Is it a Seagate? Can you show us a SMART report with CrystalDiskInfo?

https://crystalmark.info/en/software/crystaldiskinfo/
The newest drive is. The previous one was a Toshiba.
Here is the SMART report (I think?)

----------------------------------------------------------------------------
CrystalDiskInfo 8.2.0 (C) 2008-2019 hiyohiyo
Crystal Dew World : https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 [10.0 Build 18362] (x64)
Date : 2019/07/16 21:02:23

-- Controller Map ----------------------------------------------------------
+ Standard SATA AHCI Controller [ATA]
- ST3000DM008-2DM166
- WDC WD10EZEX-00BN5A0
- Samsung SSD 860 EVO 1TB
- Microsoft Storage Spaces Controller [SCSI]
+ Xvdd SCSI Miniport [SCSI]
- Xvd
- Xvd

-- Disk List ---------------------------------------------------------------
(1) ST3000DM008-2DM166 : 3000.5 GB [0/0/0, pd1] - st
(2) WDC WD10EZEX-00BN5A0 : 1000.2 GB [1/0/0, pd1] - wd
(3) Samsung SSD 860 EVO 1TB : 1000.2 GB [2/0/0, pd1] - sg

----------------------------------------------------------------------------
(1) ST3000DM008-2DM166
----------------------------------------------------------------------------
Model : ST3000DM008-2DM166
Firmware : CC26
Serial Number : Z505GTJR
Disk Size : 3000.5 GB (8.4/137.4/3000.5/3000.5)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 5860533168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ACS-3 Revision 3b
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 53 hours
Power On Count : 10 count
Temperature : 37 C (98 F)
Health Status : Good
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 8080h [ON]
AAM Level : ----
Drive Letter : E:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 116 100 __6 00000693D9C8 Read Error Rate
03 _96 _96 __0 000000000000 Spin-Up Time
04 100 100 _20 000000000044 Start/Stop Count
05 100 100 _10 000000000000 Reallocated Sectors Count
07 _61 _60 _30 000000170ACE Seek Error Rate
09 100 100 __0 000000000035 Power-On Hours
0A 100 100 _97 000000000000 Spin Retry Count
0C 100 100 _20 00000000000A Power Cycle Count
B7 100 100 __0 000000000000 Vendor Specific
B8 100 100 _99 000000000000 End-to-End Error
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
BC 100 100 __0 000000000000 Command Timeout
BD 100 100 __0 000000000000 High Fly Writes
BE _63 _61 _45 0000251F0025 Airflow Temperature
BF 100 100 __0 000000000000 G-Sense Error Rate
C0 100 100 __0 00000000003B Power-off Retract Count
C1 100 100 __0 0000000001CA Load/Unload Cycle Count
C2 _37 _40 __0 001300000025 Temperature
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
F0 100 253 __0 BD6900000018 Head Flying Hours
F1 100 253 __0 0000BB99FFBD Total Host Writes
F2 100 253 __0 000116A64DE2 Total Host Reads

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0C5A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 2020 2020 2020 5A35 3035 4754 4A52
020: 0000 0000 0004 4343 3236 2020 2020 5354 3330 3030
030: 444D 3030 382D 3244 4D31 3636 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 5110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 850E 0006 00CC 0040
080: 03F0 001F 346B 7D69 4163 3469 BC49 4163 207F 0099
090: 0099 8080 FFFE 0000 D0D0 0000 0000 0000 0000 0000
100: A3B0 5D50 0001 0000 0000 0000 6003 0000 5000 C500
110: B53F CAA1 0000 0000 0000 0000 0000 0000 0000 405E
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 A3B0
130: 5D50 A3B0 5D50 2020 0002 0140 0100 5000 3C06 3C0A
140: 0000 003C 0000 0008 0000 0000 05FF 0280 0000 0000
150: 0008 0000 0000 0000 0000 8000 0000 0000 5800 8000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 1085 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 107E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
240: 0000 0000 0000 0007 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 5BA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 0A 00 01 0F 00 74 64 C8 D9 93 06 00 00 00 03 03
010: 00 60 60 00 00 00 00 00 00 00 04 32 00 64 64 44
020: 00 00 00 00 00 00 05 33 00 64 64 00 00 00 00 00
030: 00 00 07 0F 00 3D 3C CE 0A 17 00 00 00 00 09 32
040: 00 64 64 35 00 00 00 00 00 00 0A 13 00 64 64 00
050: 00 00 00 00 00 00 0C 32 00 64 64 0A 00 00 00 00
060: 00 00 B7 32 00 64 64 00 00 00 00 00 00 00 B8 32
070: 00 64 64 00 00 00 00 00 00 00 BB 32 00 64 64 00
080: 00 00 00 00 00 00 BC 32 00 64 64 00 00 00 00 00
090: 00 00 BD 3A 00 64 64 00 00 00 00 00 00 00 BE 22
0A0: 00 3F 3D 25 00 1F 25 00 00 00 BF 32 00 64 64 00
0B0: 00 00 00 00 00 00 C0 32 00 64 64 3B 00 00 00 00
0C0: 00 00 C1 32 00 64 64 CA 01 00 00 00 00 00 C2 22
0D0: 00 25 28 25 00 00 00 13 00 00 C5 12 00 64 64 00
0E0: 00 00 00 00 00 00 C6 10 00 64 64 00 00 00 00 00
0F0: 00 00 C7 3E 00 C8 C8 00 00 00 00 00 00 00 F0 00
100: 00 64 FD 18 00 00 00 69 BD 03 F1 00 00 64 FD BD
110: FF 99 BB 00 00 00 F2 00 00 64 FD E2 4D A6 16 01
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 50 00 00 73
170: 03 00 01 00 01 FF 02 40 01 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 04 02 02 02 06 06 06 02
190: 06 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 ED 13 B7 0F 2D 00 00 00
1B0: 00 00 00 00 01 00 8F 00 BD FF 99 BB 00 00 00 00
1C0: E2 4D A6 16 01 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 57 16 00 00 05 00 00 00
1E0: 00 00 00 00 F8 77 02 00 00 00 00 00 00 00 00 02
1F0: 00 00 00 00 00 00 00 00 00 00 14 18 00 00 00 6E

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 06 00 00 00 00 00 00 00 00 00 00 03 00
010: 00 00 00 00 00 00 00 00 00 00 04 14 00 00 00 00
020: 00 00 00 00 00 00 05 0A 00 00 00 00 00 00 00 00
030: 00 00 07 1E 00 00 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 61 00 00 00 00
050: 00 00 00 00 00 00 0C 14 00 00 00 00 00 00 00 00
060: 00 00 B7 00 00 00 00 00 00 00 00 00 00 00 B8 63
070: 00 00 00 00 00 00 00 00 00 00 BB 00 00 00 00 00
080: 00 00 00 00 00 00 BC 00 00 00 00 00 00 00 00 00
090: 00 00 BD 00 00 00 00 00 00 00 00 00 00 00 BE 2D
0A0: 00 00 00 00 00 00 00 00 00 00 BF 00 00 00 00 00
0B0: 00 00 00 00 00 00 C0 00 00 00 00 00 00 00 00 00
0C0: 00 00 C1 00 00 00 00 00 00 00 00 00 00 00 C2 00
0D0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0E0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0F0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 F0 00
100: 00 00 00 00 00 00 00 00 00 00 F1 00 00 00 00 00
110: 00 00 00 00 00 00 F2 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 FD
 
Strange ...

The SMART report looks good, but clearly the drive is not. The bogus 3.86GB capacity is usually a symptom of head/media damage. It happens when the drive cannot access the hidden firmware area on the platters (where its real identity is stored) and reverts to using the bogus ID in the flash memory on the PCB.
 
Jul 16, 2019
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Strange ...

The SMART report looks good, but clearly the drive is not. The bogus 3.86GB capacity is usually a symptom of head/media damage. It happens when the drive cannot access the hidden firmware area on the platters (where its real identity is stored) and reverts to using the bogus ID in the flash memory on the PCB.
Well the strange thing is once I shut down the computer it will revert to being 3 TB like it is now. However, if I just restart the computer it will remain 3.86 GB
 
Jul 16, 2019
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Now a question for you. This was the drive that I replaced. I dont know exactly what you were looking at to determine the issue with the other drive. But do you see an issue with this one?

----------------------------------------------------------------------------
CrystalDiskInfo 8.2.0 (C) 2008-2019 hiyohiyo
Crystal Dew World : https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 [10.0 Build 18362] (x64)
Date : 2019/07/16 22:19:38

-- Controller Map ----------------------------------------------------------
+ Standard SATA AHCI Controller [ATA]
- TOSHIBA HDWD130
- WDC WD10EZEX-00BN5A0
- Samsung SSD 860 EVO 1TB
- Microsoft Storage Spaces Controller [SCSI]
- Xvdd SCSI Miniport [SCSI]

-- Disk List ---------------------------------------------------------------
(1) TOSHIBA HDWD130 : 3000.5 GB [0/0/0, pd1]
(2) WDC WD10EZEX-00BN5A0 : 1000.2 GB [1/0/0, pd1] - wd
(3) Samsung SSD 860 EVO 1TB : 1000.2 GB [2/0/0, pd1] - sg

----------------------------------------------------------------------------
(1) TOSHIBA HDWD130
----------------------------------------------------------------------------
Model : TOSHIBA HDWD130
Firmware : MX6OACF0
Serial Number : 57TJ7SAAS
Disk Size : 3000.5 GB (8.4/137.4/3000.5/3000.5)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 5860533168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 4
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 5726 hours
Power On Count : 600 count
Temperature : 26 C (78 F)
Health Status : Good
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 0000h [OFF]
AAM Level : ----
Drive Letter : E:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _16 000000000000 Read Error Rate
02 139 139 _54 000000000046 Throughput Performance
03 253 253 _24 0008006900AD Spin-Up Time
04 _99 _99 __0 00000000123C Start/Stop Count
05 100 100 __5 000000000000 Reallocated Sectors Count
07 _89 _89 _67 0000000E0001 Seek Error Rate
08 124 124 _20 000000000021 Seek Time Performance
09 100 100 __0 00000000165E Power-On Hours
0A 100 100 _60 000000000000 Spin Retry Count
0C 100 100 __0 000000000258 Power Cycle Count
C0 _97 _97 __0 000000001238 Power-off Retract Count
C1 _97 _97 __0 000000001238 Load/Unload Cycle Count
C2 230 230 __0 002B0013001A Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 045A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 2020 2020 2035 3754 4A37 5341 4153
020: 0003 0000 0038 4D58 364F 4143 4630 544F 5348 4942
030: 4120 4844 5744 3133 3020 2020 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 170E 0006 005E 0040
080: 01FC 0029 746B 7D69 4773 7469 BC41 4763 207F 00F0
090: 0000 0000 FFFE 0000 0000 0008 00CA 00F9 2710 0000
100: A3B0 5D50 0001 0000 00CA 0000 6003 5A87 5000 039F
110: E6D5 7A8B 0000 0000 0000 0000 0000 0000 0000 409C
120: 409C 0000 0000 0000 0000 0000 0000 0000 0009 000B
130: 0000 0000 2180 0DF1 FA20 0001 4000 2004 0011 0000
140: 0000 060A 0807 0609 0807 070A 0709 0000 0000 0000
150: 0000 0006 364D 4243 0000 0806 0000 5DBD FFFF 8000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 103F 0021 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 03E0 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 E3A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 0B 00 64 64 00 00 00 00 00 00 00 02 05
010: 00 8B 8B 46 00 00 00 00 00 00 03 07 00 FD FD AD
020: 00 69 00 08 00 00 04 12 00 63 63 3C 12 00 00 00
030: 00 00 05 33 00 64 64 00 00 00 00 00 00 00 07 0B
040: 00 59 59 01 00 0E 00 00 00 00 08 05 00 7C 7C 21
050: 00 00 00 00 00 00 09 12 00 64 64 5E 16 00 00 00
060: 00 00 0A 13 00 64 64 00 00 00 00 00 00 00 0C 32
070: 00 64 64 58 02 00 00 00 00 00 C0 32 00 61 61 38
080: 12 00 00 00 00 00 C1 12 00 61 61 38 12 00 00 00
090: 00 00 C2 02 00 E6 E6 1A 00 13 00 2B 00 00 C4 32
0A0: 00 64 64 00 00 00 00 00 00 00 C5 22 00 64 64 00
0B0: 00 00 00 00 00 00 C6 08 00 64 64 00 00 00 00 00
0C0: 00 00 C7 0A 00 C8 C8 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 84 00 AF 55 01 5B
170: 03 00 01 00 01 FF 00 6E 01 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 58

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 10 00 00 00 00 00 00 00 00 00 00 02 36
010: 00 00 00 00 00 00 00 00 00 00 03 18 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 05 00 00 00 00 00 00 00 00 00 00 07 43
040: 00 00 00 00 00 00 00 00 00 00 08 14 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 3C 00 00 00 00 00 00 00 00 00 00 0C 00
070: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00
080: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00
0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 64
 

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