[SOLVED] 4 cores to 1 core

[HollyGilbert]

I have an Intel i5-6600k, 4 core, 4 threads, 8gb RAM. I downloaded Adobe Cloud and several programs (Photoshop, Dreamweaver, Bridge, Illustrator, and InDesign. They worked okay for a week or two and then started crashing. I checked my CPU info to see I was reduced to one core, one thread. I loaded a backup of my hard drive that I made before the downloads, and I see 4 core, 4 threads again. How did my cores get reduced?

I'm upgrading to an i7-9700k, 8 core, 8 threads, 32gb RAM. Will I still have problems with Adobe crashing my computer?

 

[richiestang_78]

I hope you are aware that you will need a new motherboard for the 9700K.

 

[USAFRet]

How did my cores get reduced?

That can't change on its own.

What did you do before this happened?
Downloaded the Adobe software from where?

 

[XxDarkMario20xX]

You can try start Menu and press run and type in msconfig and go into boot and advance and see how many cores you are using!

 

[geofelt]

What said you had one core?
If you used task manager, the performance tab will show one graph unless you right click and select logical processors .

 

[HollyGilbert]

I hope you are aware that you will need a new motherboard for the 9700K.

Yes, I'm getting a 300 series ASUS MB to go with it.

 

[HollyGilbert]

That can't change on its own.

What did you do before this happened?
Downloaded the Adobe software from where?

The Adobe Cloud was downloaded from the Adobe site. I know what I bought, so I was surprised to see only one core under System Information. Still, it's back to reading 4 cores, and I'm scared to download it again. Still scared to download it when my new CPU comes in, but I'll have to do it sooner or later.

 

[USAFRet]

Installing the Adobe suite down not reach in and change your core settings.

 

[HollyGilbert]

You can try start Menu and press run and type in msconfig and go into boot and advance and see how many cores you are using!

The number of processors box is not checked, and showing a grayed-out 1. Should I check the box and select 4?

 

[XxDarkMario20xX]

The number of processors box is not checked, and showing a grayed-out 1. Should I check the box and select 4?

You can give it a try and find out if its going to use them

 

[geofelt]

Yes, I'm getting a 300 series ASUS MB to go with it.

Make that a Z390 based motherboard to get the most out of the 9700K.