[SOLVED] 5800x bsod

[SamSanai]

Hello there,

I've been searching everywhere for an answer and I haven't been successful.

I'm facing an issue when attempting to play games, 5-20 minutes into the game the computer crashes with a bsod and restarts.

My specs are as follows:

I've ran multiple stress tests and memory test and all of them passed.

I have a few dump files for you to look at:
http://www.filedropper.com/dumpfiles

The solutions I've tried so far:

Updated bios multiple times and tried different versions

Updated all drivers

Reinstalled windows

Removed and replaced the parts

This is a new computer I had purchased and I've had this problem since I purchased it early January this year.

Trying a stick at a time, rearranging them.

Thank you in advance.

 

[rgd1101]

brand and model of the psu?

cpu/gpu temp and usage during the game?

 

[Colif]

tried it with only 1 set of ram in at a time?
https://www.corsair.com/us/en/Categ.../Vengeance-PRO-RGB-Black/p/CMW16GX4M2C3600C18

You can get weird errors trying to run 4 sticks together that aren't part of a set They are sold together for a reason. It might not be cause but its possible one.

I have asked a friend to convert dumps but he is likely asleep now.

its possible I misread printout and you have 2 sticks, its just difficult to tell, as I have seen people try to mix sticks. The dumps will show me.

 

[SamSanai]

tried it with only 1 set of ram in at a time?
https://www.corsair.com/us/en/Categ.../Vengeance-PRO-RGB-Black/p/CMW16GX4M2C3600C18

You can get weird errors trying to run 4 sticks together that aren't part of a set They are sold together for a reason. It might not be cause but its possible one.

I have asked a friend to convert dumps but he is likely asleep now.

its possible I misread printout and you have 2 sticks, its just difficult to tell, as I have seen people try to mix sticks. The dumps will show me.

I've tried a ram at a time, there are only 2 sticks and both the same brand and model.
I've also tried putting them in different slots.

 

[SamSanai]

brand and model of the psu?

cpu/gpu temp and usage during the game?

The temprature stays between 50-70 on both gpu and cpu.
PSU brand and model

 

[Colif]

it was just how you showed them, i thought it was sets of 2 sticks. People try to get 32gb the cheaper way.

There would be slots on motherboard you meant to use with 2 sticks, it may not work well in the others.

 

[SamSanai]

it was just how you showed them, i thought it was sets of 2 sticks. People try to get 32gb the cheaper way.

There would be slots on motherboard you meant to use with 2 sticks, it may not work well in the others.

They are currently in slots 2 and 4 which are recommended.

 

[Colif]

it gets tricky when Game Max is the name of a PC maker in UK as well as the name of a shoddy PSU maker from China. I did look at it and think... I know that name but they look okay. It was the water cooler that made me look more than anything

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/d7uq4ams/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	031521-6953-01.dmp (Mar 14 2021 - 21:20:39)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: Wow.exe)
Uptime:	0 Day(s), 4 Hour(s), 22 Min(s), and 48 Sec(s)

File information:	031521-15000-01.dmp (Mar 15 2021 - 11:27:50)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: Wow.exe)
Uptime:	0 Day(s), 0 Hour(s), 22 Min(s), and 22 Sec(s)

File information:	031421-7484-01.dmp (Mar 14 2021 - 16:41:19)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: Wow.exe)
Uptime:	0 Day(s), 0 Hour(s), 10 Min(s), and 01 Sec(s)

File information:	031421-7015-01.dmp (Mar 14 2021 - 16:57:30)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: League of Legends.exe)
Uptime:	0 Day(s), 0 Hour(s), 15 Min(s), and 51 Sec(s)

File information:	031421-15968-01.dmp (Mar 14 2021 - 16:03:56)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: Wow.exe)
Uptime:	0 Day(s), 4 Hour(s), 17 Min(s), and 38 Sec(s)

Possible Motherboard page: https://www.asus.com/Motherboards-Components/Motherboards/All-series/PRIME-X570-P/
You recently updated to the latest BIOS.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

WHEA - Windows Hardware Error Architecture
Its an error called by CPU but not necessarily caused by it
Can be any hardware, and sometimes drivers
Can be caused by heat
Can be caused by Overclocking so remove any you may have
Can be caused by overclocking software, so remove AI Suite if you have it installed.

since its surviving clean installs its not windows. Good chance its not software

Removed and replaced the parts

what have you replaced? What hasn't been? Need to test parts to isolate cause
So they all happen in games, so its while CPU under load.

Since I don't know what has been replaced, I just show tests for most of gear. Probably don't need to test replacements if problem existed before you bought them.
CPU
Prime 95 - https://www.mersenne.org/download/
Prime 95 how to Guide: http://www.playtool.com/pages/prime95/prime95.html
Ram
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.
Memtest is created as a bootable USB so that you don’t need windows to run it
GPU (Mainly used to see if you BSOD< I don't need results) Don't run both at once
https://geeks3d.com/furmark/

https://benchmark.unigine.com/heaven
Storage
nvme - what brand is it? Most have their own software to test drives. Can use HDTune otherwise
PSU
the paper clip method - https://forums.tomshardware.com/threads/what-is-the-paperclip-method-of-testing-a-psu.1336402/
or multimeter, this is most accurate
or in the BIOS to check the +3.3V, +5V, and +12V. - https://www.lifewire.com/power-supply-voltage-tolerances-2624583

Motherboard - no tests. You make sure everything else is okay and then its a matter of assuming (which I don't like, if its down to MB I suggest getting PC looked at by a 3rd party)

anything else not mentioned? How long you have WIFI card?

 

[Uncodable]

Hello there,

I've been searching everywhere for an answer and I haven't been successful.

I'm facing an issue when attempting to play games, 5-20 minutes into the game the computer crashes with a bsod and restarts.

My specs are as follows:

I've ran multiple stress tests and memory test and all of them passed.

I have a few dump files for you to look at:
http://www.filedropper.com/dumpfiles

The solutions I've tried so far:

Updated bios multiple times and tried different versions

Updated all drivers

Reinstalled windows

Removed and replaced the parts

This is a new computer I had purchased and I've had this problem since I purchased it early January this year.

Trying a stick at a time, rearranging them.

Thank you in advance.

Hello SamSanai,

After reading the crash dumps, it looks like the bug checks were caused by your CPU, though I've learned such looks can be deceiving. Regardless, the crashes seem to only occur while playing games (determined by the blamed process names). There already have been potential solutions published by Colif in the post above, however, I would suggest checking your voltages for your CPU. If you have increased the voltage for your CPU, it could lead to overheating, which can cause crashes and/or restarts. The higher the voltage, the more heat, which could make your CPU run slower, and cause crashes that way. If you have decreased the voltage for your CPU, it can cause bit flips in memory. It only takes a single bit to be flipped to take down an entire system. You can refer to the Plundervolt vulnerability, which details how this could be exploited in a theoretical attack, and demonstrates how it can cause bit flips (even in secure memory locations) https://plundervolt.com/. My point being, you should set the voltages to stock.