6450 install + freezing

[bubblefreak]

I got my Asus Amd HD 6450 silent graphics card for my eMachines el1358g-51w today and I installed it and put in the drivers disk. I installed the drivers and my computer did a reboot and when I got back to my desktop everything froze. I shut it off and tried again but it did the same thing. I took out the card and looked at a few previous threads with this same problem but I never found a straight answer. I uninstalled the AMD catalyst thing because I read somewhere about doing so to get rid of the disk drivers but I don't know if that's all I needed to do. I downloaded an installer for the windows 7 x64 drivers from their support website and just need to make sure I'm doing this right before I install them, and the card again. So did I properly uninstall the drivers from the disk? It not then please tell me how, and will getting the online drivers from the website (instead from the disk like a mistakenly have done so) help my freezing problem? I works for a minute then just freezes.

 

[clutchc]

Uninstall CCC again. It should ask to uninstall everything including the Installer app itself. Do that, then reboot. If all is well, shut down and put the card in. Boot to windows. It may find its own driver for the card. If it does, let it.
Then run CCleaner and do the Clean and Registry portions both. http://www.piriform.com/ccleaner
You may have other registry errors causing issues. Finally, download the latest driver for your card and your version of Windows and install it.
http://sites.amd.com/us/game/downloads/Pages/downloads.aspx

(the driver on your disk will work too, but might be older)

 

[bubblefreak]

Uninstall CCC again. It should ask to uninstall everything including the Installer app itself. Do that, then reboot. If all is well, shut down and put the card in. Boot to windows. It may find its own driver for the card. If it does, let it.
Then run CCleaner and do the Clean and Registry portions both. http://www.piriform.com/ccleaner
You may have other registry errors causing issues. Finally, download the latest driver for your card and your version of Windows and install it.
http://sites.amd.com/us/game/downloads/Pages/downloads.aspx

(the driver on your disk will work too, but might be older)

Okay and really quick is CCC the amd catalyst thing? I uninstalled that and is took everything else with it too. I also went back through various c drive folders and deleted AMD and ATI and ASUS folders.

 

[clutchc]

Yes, that is the Catalyst Control Center. And the AMD folder is OK to delete AFTER installation, because it is just the decompressed files used for installation. I don't know about the ATI folder or the Asus folder, though. Those are not part of the CCC installation. You may have deleted something you need. But if they were in the root directory (folder), they should be unnecessary... I would guess.

 

[bubblefreak]

Yes, that is the Catalyst Control Center. And the AMD folder is OK to delete AFTER installation, because it is just the decompressed files used for installation. I don't know about the ATI folder or the Asus folder, though. Those are not part of the CCC installation. You may have deleted something you need. But if they were in the root directory (folder), they should be unnecessary... I would guess.

Ok i'll try this out. Thank for the help i'll let you know if it works

 

[clutchc]

If you get it up and running and it doesn't crash, run CCleaner to get rid of junk files and registry errors. Run it until it comes back clear.
http://www.piriform.com/ccleaner

If it is still crashing...
Boot to Safe Mode (F8) with networking and download CCleaner Portable: http://www.piriform.com/ccleaner/builds
Unzip it it to a flash drive and then you can run the .EXE file while in safe mode. It won't need to be installed in Windows.

 

[bubblefreak]

If you get it up and running and it doesn't crash, run CCleaner to get rid of junk files and registry errors. Run it until it comes back clear.
http://www.piriform.com/ccleaner

If it is still crashing...
Boot to Safe Mode (F8) with networking and download CCleaner Portable: http://www.piriform.com/ccleaner/builds
Unzip it it to a flash drive and then you can run the .EXE file while in safe mode. It won't need to be installed in Windows.

I ran the cleaner and the registry after I installed it then I downloaded the drivers and everything. after the drivers installed it froze. So I should redo it all but this time use safe mode and a flash drive? What difference will it make? Because I tried it before without being in safe mode and after installing the drivers it still crashed. Do I have to run the cleaner and registry after I install the drivers? Because they are still installed. Would it work to do it without the card in, then put it in later after the cleaning?

 

[clutchc]

I only meant to use safe mode for running CCleaner if booting to normal windows was impossible due to crashing. What happens if you uninstall the CCC and drivers... and let Windows load its driver? Does it still crash?

 

[bubblefreak]

I only meant to use safe mode for running CCleaner if booting to normal windows was impossible due to crashing. What happens if you uninstall the CCC and drivers... and let Windows load its driver? Does it still crash?

It didn't crash with the drivers it automatically found. It was just after I installed the official ones that it crashed. Although now that I think about it, it could have been able to crash but I never opened chrome or minecraft. Opening a program is when it freezes. I could try uninstalling and using the default drivers. And also it does boot perfectly fine but when i'm at my desktop, I'll open Chrome or some other program and then it freezes. I think it could be my 3 gigs of RAM limiting it but I don't know.

 

[clutchc]

Is the RAM you are using mixed? What I mean is dual channel memory requires matched pairs to function properly. And if you are using an odd stick leaving one DIMM slot empty, it will default to single channel. But that is probably not the cause of the freezing. Have you run a memory check with memtest?

 

[bubblefreak]

Is the RAM you are using mixed? What I mean is dual channel memory requires matched pairs to function properly. And if you are using an odd stick leaving one DIMM slot empty, it will default to single channel. But that is probably not the cause of the freezing. Have you run a memory check with memtest?

I have a 2g stick and a 1g stick filling my only two slots. I was thinking I might just not have enough to handle the graphics card and certain tasks being ran at the same time

 

[clutchc]

If that were the case, it still shouldn't result in a freeze. is this a new card or a used one? It is possible that the card itself is defective. But you said it doesn't freeze the system with just the Windows default driver installed, correct? Test it with the Win7 default driver for a bit to see if it is the card itself that is faulty.

 

[bubblefreak]

If that were the case, it still shouldn't result in a freeze. is this a new card or a used one? It is possible that the card itself is defective. But you said it doesn't freeze the system with just the Windows default driver installed, correct? Test it with the Win7 default driver for a bit to see if it is the card itself that is faulty.

This card is brand new. I will try it out again tomorrow. I don't have that much free time tonight.

 

[bubblefreak]

If that were the case, it still shouldn't result in a freeze. is this a new card or a used one? It is possible that the card itself is defective. But you said it doesn't freeze the system with just the Windows default driver installed, correct? Test it with the Win7 default driver for a bit to see if it is the card itself that is faulty.

Could it be that I need the drivers from the asus website instead? If you go to their support site and go to downloads type in 6450 and click the 1g model it has drivers for VGA.

I am using VGA as of right now and It IS and Asus card. Just wondering if these drivers will make a difference

 

[clutchc]

They are the same drivers as the ones on the AMD download page. But if you want to satisfy yourself, use them.
How is it working with just the Windows driver?

 

[bubblefreak]

They are the same drivers as the ones on the AMD download page. But if you want to satisfy yourself, use them.
How is it working with just the Windows driver?

It's working amazingly. I used to get 30 fps in minecraft I now turned my settings up and can't get below 100. I wonder if it's catalyst, not the drivers. I researched and found other forum topics with a similar problem involving the installation of catalyst. I could attempt using the installer, choosing custom, and deselecting catalyst. I don't think I need it for anything really. I would only need it to hook up dual monitors and set minecraft and other programs to use the graphics card or something like that. Right now I kinda like having a functional computer though.

 

[bubblefreak]

They are the same drivers as the ones on the AMD download page. But if you want to satisfy yourself, use them.
How is it working with just the Windows driver?

Could it also be that my .NET framework wasn't up to date? I checked windows update and there was an update for it. I read somewhere about .NET needing to be up to date for catalyst control center.

 

[clutchc]

They are the same drivers as the ones on the AMD download page. But if you want to satisfy yourself, use them.
How is it working with just the Windows driver?

Could it also be that my .NET framework wasn't up to date? I checked windows update and there was an update for it. I read somewhere about .NET needing to be up to date for catalyst control center.

That's entirely possible. The CCC requires one of the ,NET frameworks, but I can't remember which one right now. If you had it but an older version, it might explain the crashing issue. The Windows driver is the same AMD driver, but w/o the CCC. It also is a few driver versions behind.

Don't you get regular Windows Updates? How could your version of NET framework be behind that far?

 

[bubblefreak]

They are the same drivers as the ones on the AMD download page. But if you want to satisfy yourself, use them.
How is it working with just the Windows driver?

Could it also be that my .NET framework wasn't up to date? I checked windows update and there was an update for it. I read somewhere about .NET needing to be up to date for catalyst control center.

That's entirely possible. The CCC requires one of the ,NET frameworks, but I can't remember which one right now. If you had it but an older version, it might explain the crashing issue. The Windows driver is the same AMD driver, but w/o the CCC. It also is a few driver versions behind.

Don't you get regular Windows Updates? How could your version of NET framework be behind that far?

Yeah but for some reason it didn't update. Or at least it did and just left out the new .NET framework update.
I also checked my drivers with an amd auto driver updater thing. They're up-to-date so I guess I just need to figure out ccc. I'll try that when I have time, I'll get back on here and tell you my results.

 

[bubblefreak]

They are the same drivers as the ones on the AMD download page. But if you want to satisfy yourself, use them.
How is it working with just the Windows driver?

Could it also be that my .NET framework wasn't up to date? I checked windows update and there was an update for it. I read somewhere about .NET needing to be up to date for catalyst control center.

That's entirely possible. The CCC requires one of the ,NET frameworks, but I can't remember which one right now. If you had it but an older version, it might explain the crashing issue. The Windows driver is the same AMD driver, but w/o the CCC. It also is a few driver versions behind.

Don't you get regular Windows Updates? How could your version of NET framework be behind that far?

Ok I tried installing JUST ccc and it made my computer freeze. I had to remove the card to uninstall it and I'm going to put the card back in and try to install JUST the drivers. Hopefully that will work. I'm suspecting that the catalyst installer itself is corrupt or is having a conflict with something else in my computer. I can't possible think of what it could be though.

 

[clutchc]

Strange. The CCC has never been an issue for all the AMD cards I've built with over the years. Maybe it wasn't the CCC, maybe it was one of the other apps the full install does. I always use Custom and eliminate stuff I don't want. But I always keep CCC.

I was thinking about that memory you are using. You said it was a 'mixed bag'. Can you tell me what make/model the sticks are?

 

[bubblefreak]

Strange. The CCC has never been an issue for all the AMD cards I've built with over the years. Maybe it wasn't the CCC, maybe it was one of the other apps the full install does. I always use Custom and eliminate stuff I don't want. But I always keep CCC.

I was thinking about that memory you are using. You said it was a 'mixed bag'. Can you tell me what make/model the sticks are?

I'm fairly certain they're kingston RAM. A 2G stick and a 1G stick. I don't know of a way to check without opening up the computer.

 

[bubblefreak]

Strange. The CCC has never been an issue for all the AMD cards I've built with over the years. Maybe it wasn't the CCC, maybe it was one of the other apps the full install does. I always use Custom and eliminate stuff I don't want. But I always keep CCC.

I was thinking about that memory you are using. You said it was a 'mixed bag'. Can you tell me what make/model the sticks are?

Also, If you know of some other great program to use in replace of CCC that would be cool too. All I want to be able to do is be able to set up dual monitors when I get around to that, (do you think dual monitors will effect my performance?) and maybe, if i have to, set certain options that will improve my performance. Btw I installed the catalyst drivers but I unchecked CCC. No freezing! I would try doing CCC by itself on top of the drivers but I'm afraid that it will make everything freeze again and then I have to unplug my computer, take out the GPU, plug it back in, uninstall CCC, unplug and install the card again, and resume with re-installing the drivers.

 

[clutchc]

You can check the specs on the RAM with CPU-Z: http://www.cpuid.com/softwares/cpu-z.html
If the speed, timing, or voltage is different, it can cause problems.

I don't think it was CCC that was the problem. I think it was one of the other items that were installed when you do the full install.

 

[bubblefreak]

You can check the specs on the RAM with CPU-Z: http://www.cpuid.com/softwares/cpu-z.html
If the speed, timing, or voltage is different, it can cause problems.

I don't think it was CCC that was the problem. I think it was one of the other items that were installed when you do the full install.

I'll do CPU-Z tomorrow. I don't think it's one of the other items I installed the drivers and unchecked just CCC. Also will I experience a drop in performance if I set up dual monitors?