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Hi, This is ASUS Online Service Center, my name is Matthew G., how can I help you?1:56
hi there1:56
i have question abouth my motherboard1:56
Hello Johan. Currently our systems are undergoing an slight update to improve our customer care services, so at this current moment I am unable to generate a case number or check any RMA, however I would be more than happy to assist you.
1:56
Sure, I can answer a question1:57
?nr1 why is there 2x lan ? ?nr2 why is there 8 ram slots if u can only use 4 ?1:58
?nr 3 how can i get a new set if i lost: User's manual
Accessory Guide
ASUS Q-Shield
6 x SATA 6Gb/s cable(s)
1 x ASUS 2-Way/3-Way SLI bridge
1 x Supporting DVD
1 x Q-connector(s) (2 in 1)
1 x Assistant Fans(40mm)
1 x TUF Certification card(s)
1 x TUF 5 Year Warranty manual(s) (by region)
1 x TUF Inside sticker(s)(white)
1 x STAY COOL BE TUF sticker(s)(white)
1 x Accessory Package(s):
- 2 x PCIe x16 slot dust cover(s)
- 4 x DRAM slot dust cover(s)
- 1 x PCIe x1 slot dust cover(s)
- 1 x PCIe x4 slot dust cover(s)
- 3 x Thermistor cable(s)
- 1 x connector dust cover collection(onboard USB 3.1 Gen 1, LAN)
- 2 x On board USB 2.0 connector dust cover(s)
- 11 x back I/O USB 2.0 connector dust cover(s)
- 9 x On board SATA connector dust cover(s)
- 1 x SATA Express conector dust cover(s)
- 5 x Audio connector dust cover(s)1:58
You can use more than 4 sticks of RAM Johan1:59
ddr4 x 8 ?2:0
We do not sell accessories to end consumers so you would have to purchase it from a 3rd party reseller2:0
auch i lost my packet where this was inside it came with my motherboard2:1
so i have now 4x4 ddr4 ram in and i can put extra 4x4 4ddr in so totaly 8x4 ddr ram to get 32gb ram? i dont need to throw away my old and buy a 32gb set+2:4
and what can i do with 2x lan ports+2:4
u still there sir*?2:6
I am, my apologies2:6
One moment2:6
ok thx2:6
You can put in 4x4 more yes. The 2 lan ports can use 2 internet connections2:10
from 2 different routers or 2 different isp or to same router to get extra lan speed ?2:11
It can be either one.2:13
I haven't heard from you for a few minutes. Are you still with me?2:17
yes2:17
so if i put 2x lan cabels to my pc int the same router it will help internet speed and latency etc?2:18
It might. It would be best to use 2 different ISP2:18
i havent seen mb with 2 lan ports so i dont know the purpose?2:19
asus dont say that 2:19
ok 2:20
but where i bought my mb this came inside the box with the mb:User's manual
Accessory Guide
ASUS Q-Shield
6 x SATA 6Gb/s cable(s)
1 x ASUS 2-Way/3-Way SLI bridge
1 x Supporting DVD
1 x Q-connector(s) (2 in 1)
1 x Assistant Fans(40mm)
1 x TUF Certification card(s)
1 x TUF 5 Year Warranty manual(s) (by region)
1 x TUF Inside sticker(s)(white)
1 x STAY COOL BE TUF sticker(s)(white)
1 x Accessory Package(s):
- 2 x PCIe x16 slot dust cover(s)
- 4 x DRAM slot dust cover(s)
- 1 x PCIe x1 slot dust cover(s)
- 1 x PCIe x4 slot dust cover(s)
- 3 x Thermistor cable(s)
- 1 x connector dust cover collection(onboard USB 3.1 Gen 1, LAN)
- 2 x On board USB 2.0 connector dust cover(s)
- 11 x back I/O USB 2.0 connector dust cover(s)
- 9 x On board SATA connector dust cover(s)
- 1 x SATA Express conector dust cover(s)
- 5 x Audio connector dust cover(s), when i did move i loost it and where i bought it they say they dont have it and i must contact asus 2:21
We would not be able to resend those Accessories, sorry to say. You would have to buy each piece individually2:22
its not extra accessories it comes with the mb2:22
omg 2:22
thats alot of smal thing2:22
I know. i do apologize for the inconvenience. 2:23
where do i find a seller with that packet+2:23
Sorry, I would be unable to tell you that.2:24
yeah asus shoul have those packets 2:24
asus make em 2:24
and sell em2:24
I understand, but we do not sell these, sorry to say.2:25
ppl have trouble understand if this mb use 3200mhz ram or not is that for overclock? i dont want to overclock just use maximum normal ram 2:26
Maximum normal ram 2133mhz2:28
First check and see if the mobo has or will be getting support for 16GB DIMMs, most all XD99 came out as 64GB max and in an 8x8GB setup, the 16GB sticks weren't available2:29
a total of 64ram?2:30
http://dlcdnet.asus.com/pub/ASUS/mb/LGA2011/X99-A/X99_Series_DRAM_QVL0603.pdf2:30
this is good info for me and the tomsharware forum reach tousand of x99 users2:31
That is great to hear2:32
Were there any additional concerns I may address?2:32
if i use these 4x8 and ad 2x8 will it conflict+2:36
It will not2:36
but need to be same mhz right+2:37
That is correct!2:37
It was nice talking to you. Thank you for choosing ASUS. Have a great day.2:38
End of conversation 2:38
Thank you for your cooperation.