Question 970 PRO not being recognized in Aorus X470

[gradientx]

Hi I’m hoping you guys can help me. In my research to the problem I’ve ran into a lot of people that had similar issues on different Mobos. I have an Aorus x470 gaming 7 WiFi with 2700x. I tried to install a new sealed in box 970 PRO 1tb but windows and the bios were not detecting the nvme. I’ve read sometime the mono won’t recognize but windows will so I tried to add the driver for it and the installer from Samsung won’t add the drivers as it’s not detected. I’ve tried a lot of bios setting to no avail and I even tried another of the same model number mobo I had around but the bios is the same. Really hoping I can get some help getting this working!!
Ps, I also unplugged both of my ssds and attempted a usb windows install which said I need drivers to identify a drive if installed. I know it’s getting power because it’s hot. I tried both m.2 on one board, ran out of time on second board to try lower slot. I’m going to try in a B350 board I have after work but that is Gigabyte too. I don’t really know my way around the bios. Anyone know the gigabyte bios well?

 

[alexoiu]

Hi, The drive might be defective. Try replacing it.

 

[mdd1963]

You'd naturally want to look for BIOS options that enable various M.2 slots, no certainty that any such options are set to default enabled/X4 lanes allocated...

I'd search specifically in Youtube as well, 'enable M.2 in BIOS for Aorus X470 Gaming 7 WiFi', etc....

GO to 1:48 of below video, there are options in BIOS for 'Chipset' settings to enable/disable NVME M.2

View: https://www.youtube.com/watch?v=hw7QKhj7C5c

 

[gradientx]

I know its been a while but I hate looking up issues and not seeing a result. I bought a new 970 PRO 500GB just to rule out my motherboard/bios and it was immediately recognized in the bios. When installing the new drive i noticed the sticker was upside down on the 1 TB drive i was having issues with. In my contact with Samsung it was likely specified this was from a large quantity purchase for a prebuilder company or something like that. I also found out in contact with them if you say you didnt buy it from a store, your warranty was void even if I'm the one that broke the factory seal, so in a case you lost the receipt they would go off manufactured date but if you say you bought it second hand or from a private seller. you are SOL.

So after a return to the seller I bought a different 1TB 970 PRO and it worked perfect, meaning it was a dud drive. now I have 2 970 PROs in my rig but that is a-ok.

 

[alexoiu]

"I know its been a while but I hate looking up issues and not seeing a result. I bought a new 970 PRO 500GB just to rule out my motherboard/bios and it was immediately recognized in the bios. When installing the new drive i noticed the sticker was upside down on the 1 TB drive i was having issues with. In my contact with Samsung it was likely specified this was from a large quantity purchase for a prebuilder company or something like that. I also found out in contact with them if you say you didnt buy it from a store, your warranty was void even if I'm the one that broke the factory seal, so in a case you lost the receipt they would go off manufactured date but if you say you bought it second hand or from a private seller. you are SOL.

So after a return to the seller I bought a different 1TB 970 PRO and it worked perfect, meaning it was a dud drive. now I have 2 970 PROs in my rig but that is a-ok."

Wow, great you've updated the thread. You might as well pick the solution: "Hi, The drive might be defective. Try replacing it." - on 1st of May.
It's kind of frustrating when people post back, simply ignoring your posts, when you're trying to help them...