A7v problems ahhh!!

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jdmarsh2g

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Feb 9, 2001
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I have a 900 thunderbird althon ASUS A7v Socket A motherbird
IBM destar hard drive.
Tried to install 98se/NT4/windowsME
I tried that also. Im still getting failures. I havent download the latest drivers from the Asus site. But i have tried changing the placement of the harddrive and cdrom. I still get the error of
(1)SUWIN caused Segment load failure USER.EXE at 0019:039b
(2)Standard mode: Fault oustide of MS-DOS extender
EC=9FA4 etc...
(2) Setup(.CAB) File Error
Setup has encountered an error while extractin the windows file to your comptuer. To resolve this issue, you may need to boot off the emergency boot disk and run setup again.
(3)Application Error
SuWin caused General Protection fault in module KRNL386.EXE at 0001:31D6

These are the errors im getting now. I have ruled out other devices im only using the ones that I need to get the machine to boot and install the OS to the machine. Im wonderding if its some type of hardware failure. How would I know its the motherboard or graphics card or some other device????

The last thing I can think of and was advised her was getting another updated bios for an ASUS A7V socket A motherboard. Where can I find a good update for the bios and how do i go about the installation.
 
I had that EXACT problem. Although you are probably getting a number of different SUWIN errors each time you load depending on where you crashed during the installation.

Solution is very simple:

Get a good fan/heatsink for the processor. You're overheating. Make sure you have a T-BIRD APPROVED fan/heatsink. They should be rather large and make sure you use some thermal paste when you plant it on the cpu.


Get the new bios and drivers for the promise controller once you're up and running.
 
i have a heatsink fan for the cpu. Where do i look to get the right type of heatsink for the cpu!! I told the merchant at the computer show that i need a heatsink for the cpu. I purchased them both at the same time.
 
Break down your machine to where its just the video card and mobo, remove all other cards and try to install again.

If this works and you can load the VIA "doesnt fix the problem but hides it from OS" patch and you might be able to install 1 card at a time back till your up and running.

Seems like you have a conflict to me
 
I had a fan too, but mine was for a celeron. Sure it fit, but it was very inadequate. If your fan is only about 1 inch high instead of 2 or so, then you know you have a problem. Go to a computer store (not bestbuy, but a real computer store) and ask them to show you a proper heatsink for a t-bird.

I assure you it's not a conflict. I had the same errors verbatim. You need to get a more powerful fan. I wouldn't run the computer until you have one.


FUGGER, your advice could potentially burn up his computer.<P ID="edit"><FONT SIZE=-1><EM>Edited by dhlucke on 02/13/01 04:19 PM.</EM></FONT></P>
 
Like above I also had that problem. It’s easy. It’s just the CPU overheating. Make sure you have the heatsink level to the core. I had an old socket 7 cooler on it but it had a ridge on one side. The ridge on the bottom was pushing the side up and causing a gap. As soon as I put on a different heatsink it worked great.

soup.

AMD for Life!
 
update the BIOS. anything after 800 on the first revision of the A7v will not work right. That came straight from AMD. Good luck.
 
Update the bios last. Once you get rid of the old fan (since you probably are using one), it will work fine. The bios update will just make it run better. Then work on the promise drivers.

I just hope you didn't take Fuggers advice.
 
Well what i tried yesterday was to upgrade the bios from the older version to a newer version of the bios. I used the 1005c bios from the asus site and flashed it.

"You have flashed the eprom; it is recommended that you turn off the power, enter setup and load setup deafults to have cmos updated with new bios"

No i can't even get the computer to boot up at all!!! So I'm F@#$%& andy suggestions about what i should do or go from here.
 
Maybe your Mobo is defective. Did you tried to deactivate L2 Cache? When the cache is of bad quality or defective it tends to make such problems. Maybe you're no more able to enter the BIOS??

It's better to be rich and healthy than poor and sick!
 
1st a few questions.
Can u uses a start up disk to get into DOS?
Did u use AFLASH.exe form dos to flash your bios? (I had problems using asusupdate form windows)
Did u load up defaults in the bios then change the setting back to what u want?
Are u using the primary IDE or the ultra ATA100 for your hard drive.

If u can get into DOS u can flash the bios again but use AFLASH.EXE, then load defaults in bios, restart, then set it up the way u want. The last thing is I read the ATA100 cable is different form a standard IDE.
Try switching the cable to the hard drive and see if that helps your problem.


Good luck & Cya
 
1). Well i can not get into dos.
2). I did use aflash.exe to update my bios
3). My machine will not even boot
4). Iam not using the ATA100 ide slots im using the primary and secondary non ata100 channels
 
Here's how I got mine running. Although I stress that you shouldn't even have turned the power on without a proper fan.

Put your hardrive on a standard IDE first since your promise drivers might need updating. You can switch it later. Make sure your jumpers are on master. The ide cable for the 66 is the same for 100.

You should get it running at this point. It might kick you into the bios and complain. It didn't like my memory settings so I had to switch it to pc100 and then to pc133 (i was using 133). It then would load correctly and I could get into dos and so on. If I remember correctly I did change my boot order to load the floppy first though.

Update the Bios at this point using the aflash.exe

Load Windows.

Then I updated the promise drivers.

--IF it still doesn't work, check the cpu and see if it burned up. If worst comes to worst swap it out or go to a computer store and have them swap it with one they have on stock to see if the cpu is ok.
 
yeah, if the fan doesnt work, then the BIOS update will, i spent 2 months on these boards only to get an email from amd saying the first revision A7V wont work with 850's and up. As soon as i flashed the Bios on one, and got a later revision of another, they worked like a charm.
 
The fan that I did purchase was at the same time of getting the cpu. This fan was advised to me to be the proper fan. Maybe it isn't. When I touch the heat sink its warm but not hot. Everything you mentioned i have already tried as in chaging my pc133 to pc100. putting my drives on the non ultra channels. Its just when i updated my bios my machine won't boot now. I will try these things again after the work day is completed
 
There are two things now

1) The fan is wrong (although if it isn't hot I don't know)
2) Did the flash finish successfully?

The errors that you stated initially are exactly the same as mine. It was caused by overheating. That is certain. What you have going on now I'm not sure about anymore.

What I would suggest is that you do let the computer sit and maybe cool down. I would also look on this site for a picture of a proper heatsink. I recall seeing a tutorial of how to apply the heatsink to the cpu using paste, so see if it's still on and if that is what your fan looks like roughly.

I've never seen a bad flash, so maybe somebody can tell you if the computer will not even boot if the flash didn't finish completetly. It sounds like it went ok, but the fact that you can't boot is bad.

I'll see if I can find a picture

Ok here,
http://www4.tomshardware.com/howto/01q1/010115/pcsystem-06.html

See if this looks familiar...
<P ID="edit"><FONT SIZE=-1><EM>Edited by dhlucke on 02/14/01 09:14 AM.</EM></FONT></P>
 
It looks familiar its not the same but it looks familiar. I didn't apply any thermal compound to the kernel. I thought the flash finished successfully. It gave me the message after installing the new bios "you have flahsed the eprom; etc.... recommended that you turn off the powre, enter Setup and load setup defaults to have the CMOS updated with new BIOs when exit"
after i tried rebooting it won't.

I will definitely look into a better fan i guess.
What type of fan is suggested and where can i look into it.
 
JDmarsh, go for a Intel CPU next time. You wouldnt have all these stupid problems.

Everyone here is so quick to claim AMD does not have a overheating problem and that the mobo/BIOS will protect the CPU. well I guess they were wrong.

Lets this be an example to the rest of you on how easy it is to screw up a AMD system over a thermal problem/incompatability that alot of you dont believe exists.
But in your case your screwed from both directions.

GL with that POS computer of yours. GO AMD!
 
Well im a newbie also to all of this. I just didn't think i would have so much trouble with these types of issues. But anyhow its all part of the learning experience. Umm I choose amd because of the price/performance more than anything and just reading up on the chips.
 
If you want your K7 to run cooler, buy the recommended (Tom's Hardware Guide) Socket A CPU Fan - FOP32-1 and install with Arctic Thermal Silver paste, and you'll notice your processor will run cooler. I have a 1 GHZ Tbird that would hit over 50 degrees centigrade frequently, and as I speak now, the CPU is at 41. You can pick them up on the net for under 20. I got mine with the paste for 21.95. I think in the long run it will be a wise investment..My A7V is rock solid, I wouldn't own another board...Good Luck...
 
Well there isn't anything else I can really do anymore because when flashing the BIOS with the 1005c from the amd site it has rendered my machine unbootable at the moment. I have one suggestion from a member who told me to use the clrtc & cmos and touch the two solder points together to reset the cmos. I cant see how to bridge them to reset the CMOS. I bought this board like in nov oct or dec ??
 
Just touch a screw driver to the 2 points. If u have a friend who has the same mobo U can do this risky swap hot flash <A HREF="http:// http://mitglied.tripod.de/Juggernaut/bios/index.htm" target="_new">http:// http://mitglied.tripod.de/Juggernaut/bios/index.htm</A> (good A7V website).
I also think some computer shops have equipment to flash eproms. Worst case is to return it to Asus.
Good luck & Cya
 
It sounds bad. First of all Global-Win Make some of the best HSF's available. They are the only ones I go for.

It sounds like your bios Flash update did not complete successfully. This is bad and means you might have to get a new bios chip or have your one flashed again. You might even have to send your m/b back to the vendor.

You can try the hotflash described in lawlypawns link, but make sure you are earthed and try to use a proper chip extraction tool when removing the bios chip from the running system, 'cos the electonics are that much more sensitive when the power is running. And when the Flash update is complete, switch the system off and back on to test that the new bios has been correctly set-up.
 
Hi,
I had a similar problem this week: I bought the components put them all together and turned the computer on. Fan whirled lights came on but no beeps and no monitor signal. I stripped the computer down to just the CPU, Graphics card and memory and same problem. I re-seated all of these, same problem. I then took out the memory (2 * 128Mb PC133) and put only one in. The computer booted to BIOS and complained about previous unstable settings! I then put the other stick of memory in and it worked fine! The only thing that I noticed was that the BIOS thinks it is PC-100 memory but I hear this is the default setting.

I hope this helps you.
 
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