[SOLVED] Absolutely random crashes while using the computer, motherboard LEDs point to RAM?

[rpox9]

Whether it’s casually using the computer or playing games, the system will randomly get a black screen and the motherboard’s LEDs will flash orange (RAM) and the only way to recover is to force shut down. I’ve tried to test the CPU, GPU and motherboard but those didn’t solve the problem. I’ve tried using memtest86+ while also disabling the memory profile so that it runs at 2133mhz. I’ve also changed the slots of the RAM, nothing seemed to work.

Motherboard: ASUS TUF Gaming x570-Plus (Wi-Fi)
GPU: Nvidia GTX 660
CPU: AMD Ryzen 2700
PSU: EVGA 750W
RAM: Corsair Vengeance LPX 2x8GB DDR4 3000MHz

 

[jojesa]

Whether it’s casually using the computer or playing games, the system will randomly get a black screen and the motherboard’s LEDs will flash orange (RAM) and the only way to recover is to force shut down. I’ve tried to test the CPU, GPU and motherboard but those didn’t solve the problem. I’ve tried using memtest86+ while also disabling the memory profile so that it runs at 2133mhz. I’ve also changed the slots of the RAM, nothing seemed to work.

Motherboard: ASUS TUF Gaming x570-Plus (Wi-Fi)
GPU: Nvidia GTX 660
CPU: AMD Ryzen 2700
PSU: EVGA 750W
RAM: Corsair Vengeance LPX 2x8GB DDR4 3000MHz

What's the model of your RAM kit?
Is the system trouble free when RAM is running at 2133MHz?
You need to run memtest86+ with the same RAM settings that caused the crashes.

Make sure RAM is in the right slots and seated properly.
Reset the BIOS to default settings and reboot.
Select the XMP profile that matches your RAM 3000MHz speed.
Some Corsair Vengeance LPX kits are optimized towards Intel platform, it usually says that on the RAM specifications.
In that case you might have to manually eneter timings and voltages that match the ones for your RAM.

 

[rpox9]

What's the model of your RAM kit?
Is the system trouble free when RAM is running at 2133MHz?
You need to run memtest86+ with the same RAM settings that caused the crashes.

Make sure RAM is in the right slots and seated properly.
Reset the BIOS to default settings and reboot.
Select the XMP profile that matches your RAM 3000MHz speed.
Some Corsair Vengeance LPX kits are optimized towards Intel platform, it usually says that on the RAM specifications.
In that case you might have to manually eneter timings and voltages that match the ones for your RAM.

The model number is CMK16GX4M2B3000C15 and no, even at 2133MHz I experience the same crashes. I didn’t see anything specifying that it was optimized for Intel, and there’s only one setting to choose from for XMP in the BIOS. Defaults did not work.

 

[jojesa]

Which BIOS version do you have?
Try updating the BIOS and see if it will work with that RAM kit.
Ram should be installed on slot B2 (2nd from CPU) and slot A2 (4th from CPU)

Where did you purchased the RAM?
Amazon site
"Compatibility: Intel 100 Series,Intel 200 Series,Intel 300 Series,Intel X299 "
Newegg site
"performance and compatibility testing on most every Intel X99 and 100 Series motherboard "
Corsair site:
"COMPATIBILITY: Intel 100 Series,Intel 200 Series,Intel 300 Series,Intel X299"

I have purchased the same RAM model and it works on the AMD Ryzen platform only when selecting XMP and manually setting timings and voltages.

 

[rpox9]

Which BIOS version do you have?
Try updating the BIOS and see if it will work with that RAM kit.
Ram should be installed on slot B2 (2nd from CPU) and slot A2 (4th from CPU)

Where did you purchased the RAM?
Amazon site
"Compatibility: Intel 100 Series,Intel 200 Series,Intel 300 Series,Intel X299 "
Newegg site
"performance and compatibility testing on most every Intel X99 and 100 Series motherboard "
Corsair site:
"COMPATIBILITY: Intel 100 Series,Intel 200 Series,Intel 300 Series,Intel X299"

I have purchased the same RAM model and it works on the AMD Ryzen platform only when selecting XMP and manually setting timings and voltages.

My BIOS version is 1405 (latest). It’s in the correct slots. I honestly have no idea how I missed that (I bought it off of Amazon). I’ll try manual timings. What timings would be appropriate?

 

[jojesa]

If you haven't
Go back to the BIOS set D.O.C.P. to Profile 1 and click OK.
It shows the RAM speed, the timings and voltage.
Hit the F10 key to save settings.

To set RAM settings manually:
Get into Advanced Mode (F7)
Go into Ai Tweaker
Memory frequency: set to 3000MHz
Scroll to DRAM Timing Control:
DRAM CAS# Latency:15
Trcdrd:17
Trcdwr:17
DRAM # RAS ACT Time:35
Go back to
DRAM Voltage: change it from auto to 1.35v

Hit the F10 key to save settings.


For 2133MHz
15-15-15-36
1.2V

For 3000MHz
15-17-17-35
1.35V

 

[Third-Eye]

I’ve tried using memtest86+ while also disabling the memory profile so that it runs at 2133mhz.

Were you testing at 3000Mhz or just 2133? When running memtest86, you should run at the maximum speed ram your modules are spec'ed and advertised or as fast as your system supports, so you know if they will work without errors. Only drop the speed to 2133 when you are getting errors at higher speeds.

 

[rpox9]

If you haven't
Go back to the BIOS set D.O.C.P. to Profile 1 and click OK.
It shows the RAM speed, the timings and voltage.
Hit the F10 key to save settings.

To set RAM settings manually:
Get into Advanced Mode (F7)
Go into Ai Tweaker
Memory frequency: set to 3000MHz
Scroll to DRAM Timing Control:
DRAM CAS# Latency:15
Trcdrd:17
Trcdwr:17
DRAM # RAS ACT Time:35
Go back to
DRAM Voltage: change it from auto to 1.35v

Hit the F10 key to save settings.


For 2133MHz
15-15-15-36
1.2V

For 3000MHz
15-17-17-35
1.35V

Thank you so much! I’ll definitely try those!

 

[rpox9]

Were you testing at 3000Mhz or just 2133? When running memtest86, you should run at the maximum speed ram your modules are spec'ed and advertised or as fast as your system supports, so you know if they will work without errors. Only drop the speed to 2133 when you are getting errors at higher speeds.

I tried both speeds but neither showed different results.

 

[jojesa]

If you cannot get it to work manually then return it.
You could get a similar Corsair kit compatible with AMD platform.
CMK16GX4M2B3200C16
https://www.amazon.com/dp/B0143UM4TC