Question Activ Freezer III 360 issue

sargan

Distinguished
Jul 4, 2012
228
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18,695
After advice here, I ordered an Artic Freezer III 360 AiOC.

It arrived, and I downloaded the install manual… it advised to check compatibility with motherboard … I put in details (Gigabyte X670E Aorus Master). The website tool advise the cpu head unit will foul on a heatsink.

They will provide an alternate heatsink to exchange free of charge. Fine.
I completed on-line form, and it submitted with confirmation.

However 4 separate requests just give the same ‘we will repond message’. … no reference number, and no contact back.
I can’t find any UK contact number.

Anybody had to exchange their heatsink ?