Hey, Guys, I am stuck,
this is my card. https://www.priceblaze.com/ad2u3pci...yDPdRxHq82HwRUkVyrQbluZcCpvnNv1hoCI0EQAvD_BwE
I bought this Addonics 2 port card to give my Dell Precision 530 mt Dual Xeon 3.0 GHz server USB 3.0, I already have a 4 port USB 2.0 card in it.
after the specific drivers from the cd would not install the card correctly I downloaded some from their site.
order of install this one first NECEL-USB3-Host-Driver-10170-setup
this one second "AD2U3PCI-720202 Setup-30200"
these work just fine, my device manager is happy and sees the USB 3.0 card, two instances of it in fact.
but there is a software utility USB 3.0 controller utility that was installed with the drivers, and it refuses to run saying that the host controller is not found, also when I plug my USB 3.0 SanDisk Cruzer into the card it does not come up.
I sent this company a request for assistance and have a ticket number but so far almost a week later no response from them.
https://www.addonics.com/support/ticketid/retrieve.asp
they have a valid ticket id but want a valid email or phone number I have typed in both and it just resets asking for the same info
the device manager is happy I have no issues showing up, no disabled hardware with the yellow triangle and exclamation point in the center, showing any device as not working.
this is my card. https://www.priceblaze.com/ad2u3pci...yDPdRxHq82HwRUkVyrQbluZcCpvnNv1hoCI0EQAvD_BwE
I bought this Addonics 2 port card to give my Dell Precision 530 mt Dual Xeon 3.0 GHz server USB 3.0, I already have a 4 port USB 2.0 card in it.
after the specific drivers from the cd would not install the card correctly I downloaded some from their site.
order of install this one first NECEL-USB3-Host-Driver-10170-setup
this one second "AD2U3PCI-720202 Setup-30200"
these work just fine, my device manager is happy and sees the USB 3.0 card, two instances of it in fact.
but there is a software utility USB 3.0 controller utility that was installed with the drivers, and it refuses to run saying that the host controller is not found, also when I plug my USB 3.0 SanDisk Cruzer into the card it does not come up.
I sent this company a request for assistance and have a ticket number but so far almost a week later no response from them.
https://www.addonics.com/support/ticketid/retrieve.asp
they have a valid ticket id but want a valid email or phone number I have typed in both and it just resets asking for the same info
the device manager is happy I have no issues showing up, no disabled hardware with the yellow triangle and exclamation point in the center, showing any device as not working.