Question Advise about ASUS ROG Strix B550-F Gaming WiFi II

[Joseph27]

Hi, I got this ASUS ROG Strix B550-F Gaming WiFi II motherboard...about a month ago the 2 usb port above the antenna started working terribly with wireless keyboard and mouse...unusable...
Went back to asus, they saying the usb ports are fine(cabled keyboard worked), no issue with the morherboard...but the wifi might interferring the wireles devices..
Def do...because all the other devices working fine with any other pc, laptop...asus doesnt want to give a refund...
Any idea what can do? The motherboard is useless...dont have any cabled device...most wireless..

Thx!

 

[kanewolf]

Hi, I got this ASUS ROG Strix B550-F Gaming WiFi II motherboard...about a month ago the 2 usb port above the antenna started working terribly with wireless keyboard and mouse...unusable...
Went back to asus, they saying the usb ports are fine(cabled keyboard worked), no issue with the morherboard...but the wifi might interferring the wireles devices..
Def do...because all the other devices working fine with any other pc, laptop...asus doesnt want to give a refund...
Any idea what can do? The motherboard is useless...dont have any cabled device...most wireless..

Thx!

Wireless keyboards and mice use the same frequencies as WIFI. So having the keyboard dongle next to the WIFI antennas causes interference. Get a USB extension cable and move the keyboard adapter away. Or move it to a port on the front of the case.

 

[faalin]

Wireless keyboards and mice use the same frequencies as WIFI. So having the keyboard dongle next to the WIFI antennas causes interference. Get a USB extension cable and move the keyboard adapter away. Or move it to a port on the front of the case.

took the thoughts right out of my head.

 

[Joseph27]

Thx! 2 things I dont get...why worked fine for a year...and if the built in wifi interferring the usb why is not vovered by the warranty...if in the bios I am switching of the wifi and bluetooth same issue...

 

[kanewolf]

Thx! 2 things I dont get...why worked fine for a year...and if the built in wifi interferring the usb why is not vovered by the warranty...if in the bios I am switching of the wifi and bluetooth same issue...

It could be because the frequency the router chose is now interfering worse. If you have the WIFI channel set to "auto", then the router picks frequencies.
If you made changes to your WIFI, like setting the 2.4Ghz to 40Mhz bandwidth because you thought you would get better performance, then that could explain it. Your neighbor's WIFI could explain it.

 

[Joseph27]

Thank you! Switched off the router, same thing...could be the neighbour but I think just a tererrible quality board...for fun I got a same board, more or less same issue...