Question Advise on data recovery software

[Imintrouble]

Hi all,
I'm new here. Hoping you can advise me on my problems. (I'm not a native english speaker, so sorry for any mistakes)

I have an usb WD drive that gave me problems. It was not accessible. To recover my files I did some search on the internet and decided to give EaseUS Data recovery Windows a try and bought the product. Silly me.

It turned out that the software was not able to recover the data. Strange enough. I contacted support of EaseUS and asked them for help. One of their support officers connected via teamviewer and had a look at the drive. He used a hexeditor and was able to recover some of the files. He said that there was a problem in the allignement of the drive. These 3 files where not worth anything to me.
I do not understand why the bought software 'EaseUS data recovery windows' was not able to recover any files, if this support officer could rescue some files in seconds. Well maybe that is my unknowing.

He told me I could probably recover the files if I pay another 299 dollars! In the end I would get my first payment of 145 dollar back. But still this 299 dollar is far beyond my financial budget!

It feels like EaseUS is taking advantage of my data lost problems here. Is it not? What do you think about that?

I've let them know that I cannot pay this 299 dollars, and not even the 199 dollars they offered me later. And I asked them to refund my payment on the conditions of the "30-days money back guarantee" that is displayed on their site.
EaseUS refused this and they just want to pay me half the money I payed; 177 euro's!
Is that a reasonable offer? It does not look like that in my opinion. What do you think?

 

[DSzymborski]

Hard to say without full documentation of your purchases and conversations with EaseUS. That they were able to recover a few files is not particularly meaningful.

In any case, software recovery is far from guaranteed. If software recovery doesn't work, then the only option is a full data recovery lab, and that cost can easily run into the thousands.

Unfortunately, the only dependable way to protect data is to properly take care of it in the first place.

 

[CountMike]

Hi all,
I'm new here. Hoping you can advise me on my problems. (I'm not a native english speaker, so sorry for any mistakes)

I have an usb WD drive that gave me problems. It was not accessible. To recover my files I did some search on the internet and decided to give EaseUS Data recovery Windows a try and bought the product. Silly me.

It turned out that the software was not able to recover the data. Strange enough. I contacted support of EaseUS and asked them for help. One of their support officers connected via teamviewer and had a look at the drive. He used a hexeditor and was able to recover some of the files. He said that there was a problem in the allignement of the drive. These 3 files where not worth anything to me.
I do not understand why the bought software 'EaseUS data recovery windows' was not able to recover any files, if this support officer could rescue some files in seconds. Well maybe that is my unknowing.

He told me I could probably recover the files if I pay another 299 dollars! In the end I would get my first payment of 145 dollar back. But still this 299 dollar is far beyond my financial budget!

It feels like EaseUS is taking advantage of my data lost problems here. Is it not? What do you think about that?

I've let them know that I cannot pay this 299 dollars, and not even the 199 dollars they offered me later. And I asked them to refund my payment on the conditions of the "30-days money back guarantee" that is displayed on their site.
EaseUS refused this and they just want to pay me half the money I payed; 177 euro's!
Is that a reasonable offer? It does not look like that in my opinion. What do you think?

There are few conditions that have to be met for SW way of retrieving data.
Drive has to be electronically and mechanically sound. Have to be fully recognizable by BIOS and OS (at least as drive in Device manager).
Data you hope to retrieve must not be overwritten
In other words, any SW for data retrieval can do that only if there was a file system corruption or data was deleted, it can't override previous two conditions.
There are ways to retrieve some or all data in special services where they transplant disks to special machine in sterile/dustless environment and that costs a lot.

 

[Imintrouble]

Thank you for your answers.
I do understand that full data recovery is not always possible. I was hoping for some files.
I tried Stellar data recovery free version later, and then I see even some directories. EaseUS Data recovery does not even show me that.

 

[DSzymborski]

Not really sure what you're asking at this point.

On their website, they list the conditions for a return. It does not look like you qualify.

 

[Imintrouble]

Not really sure what you're asking at this point.
On their website, they list the conditions for a return. It does not look like you qualify.

I was hoping for some advise about my problems.

• Is it normal that you have to pay more then the Data recovery software I bought?
• Isn't it strange that allignement issues where not detected by the default software I bought?
• Should I accept the offer to refund half the amount I spended?

I am a N00b in this kind of issues. Normally I make backups, but unfortunately I was a little behind and lost some files.

I just received an email from EaseUS that they will pay me back the full amount I've spend.

 

[USAFRet]

I was hoping for some advise about my problems.

• Is it normal that you have to pay more then the Data recovery software I bought?
• Isn't it strange that allignement issues where not detected by the default software I bought?
• Should I accept the offer to refund half the amount I spended?

I am a N00b in this kind of issues. Normally I make backups, but unfortunately I was a little behind and lost some files.

I just received an email from EaseUS that they will pay me back the full amount I've spend.

If they're going to refund the full price, take it.

Moving on, you're not going to find any service much cheaper.

If $200-300 is outside your budget, this data is gone.

 

[Imintrouble]

If they're going to refund the full price, take it.
Moving on, you're not going to find any service much cheaper.
If $200-300 is outside your budget, this data is gone.

Yes I know. And I accepted that offer offcourse.

 

[fzabkar]

EaseUS is generally not recommended by data recovery professionals.

Instead, they use the following tools, most of which are far cheaper and arguably far better:

https://forums.tomshardware.com/threads/software-used-by-data-recovery-professionals.3780087/

One bad aspect of EaseUS is that purchasers are signed up for automatic renewal, often in a way which is not transparent. Renewal of a licence for software with an intended one-time use makes no sense.