Question AIDA 64 bug ?

[Rui Neves]

Is anyone having a error message pop up sometimes when stopping a satability test on Aida 64 Extreme ?
the computer seems stable but gives that error after stopping the test and is not everytime.

the message is this one : " ACCESS VIOLATION IN MODULE AIDA 64.EXE , access violation at address aida64 1efa0174"

and with that annoying error only can exit AIDA by closing it on task manager

PC specs :
AOC monitor with 21" and freesync , 75hz
Gigabyte b450 gaming X
AMD Ryzen 5 3600
Kingston HyperX FURY DDR4 (with RGB) at 3200mhz with XMP profile 1 enabled
XFX RX 580 GTS XXX 4gb
Bitfenix formula gold 550w
3 hdd´s from WD , 1 wd green , 1wd black ,1 wd blue
1 ssd ( kingston a400 120gb)

 

[kerberos_20]

maybe wrong forum?

Bug reports

Post all bugs you may find to this board

forums.aida64.com

 

[Rui Neves]

maybe wrong forum?

Bug reports

Post all bugs you may find to this board

forums.aida64.com

Humm okay , but I can not ask here 🤷🤷 ?

 

[kerberos_20]

sure you can, but here you get just answers like, reinstall app or use older version

 

[Rui Neves]

sure you can, but here you get just answers like, reinstall app or use older version

they don´t even answered until now , sad :/

 

[Ralston18]

What is the reason for stopping the test and how is the test being stopped?

Could simply be some glitch in the app's software and/or some conflict with another app.

What else is running in the background?

Try looking in Reliability History and Event Viewer.

Either one or both may be capturing some error, warning, or even an informational event when the access violation error occurs.

(Reliability History is more user friendly and presents a timeline format that can prove useful finding errors and seeing patterns.)

Right-clicking any given error will provide more details. Perhaps a more specific error code.

The additional details and error codes may or may not be helpful.

 

[Rui Neves]

The test is stopped when I click to stop .... Usually when I do the stress test only have rgb fusion and msi afterburner on background.I will try to see
Reliability History next time it happens

 

[Rui Neves]

I´ve got the crash today again , the error on Reliability History says this ( is written in Portuguese , I am portuguese so my windows are in Portuguese too ):

Origem
AIDA64 Extreme

Resumo
Deixou de funcionar

Data
‎10/‎11/‎2021 04:07

Estado
Relatório enviado

Descrição
Caminho de Aplicação Com Falha: C:\Program Files (x86)\FinalWire\AIDA64 Extreme\aida64.exe

Assinatura do problema
Nome do Evento de Problema: APPCRASH
Nome da Aplicação: aida64.exe
Versão da Aplicação: 6.50.5800.0
Carimbo de Data/Hora da Aplicação: 2a425e19
Nome do Módulo com Falhas: aida64.exe
Versão do Módulo com Falhas: 6.50.5800.0
Carimbo de Data/Hora do Módulo com Falhas: 2a425e19
Código de exceção: c0000005
Desvio de Exceção: 000045f8
Versão do SO: 10.0.22000.2.0.0.256.48
ID de Região: 2070
Informações Adicionais 1: aa81
Informações Adicionais 2: aa81d5467aae39a9e31779f58d62763d
Informações Adicionais 3: 0839
Informações Adicionais 4: 08395cff43591ca896ca1eb0b373a617

Informações adicionais sobre o problema
ID de Registo: 1c8230f76f6dbb6d3ab5005383fd6c2d (1924444774467464237)

 

[Ralston18]

Google translator: Portuguese to English

state
Report sent

Description
Failed Application Path: C:\Program Files (x86)\FinalWire\AIDA64 Extreme\aida64.exe

Issue Signature
Problem Event Name: APPCRASH
Application Name: aida64.exe
Application Version: 6.50.5800.0
Application Date/Time Stamp: 2a425e19
Faulty Module Name: aida64.exe
Faulty Module Version: 6.50.5800.0
Faulty Module Date/Time Stamp: 2a425e19
Exception code: c0000005
Exception Deviation: 000045f8
OS Version: 10.0.22000.2.0.0.256.48
Region ID: 2070
Additional Information 1: aa81
Additional Information 2: aa81d5467aae39a9e31779f58d62763d
Additional Information 3: 0839
Additional Information 4: 08395cff43591ca896ca1eb0b373a617

Additional problem information
Registration ID: 1c8230f76f6dbb6d3ab5005383fd6c2d (1924444774467464237)

Corrupted or buggy file perhaps.

Try running "sfc /scannow" and "dism".

References:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Fix Windows Update errors via DISM or System Update Readiness tool - Windows Server | Microsoft Docs

 

[Rui Neves]

Google translator: Portuguese to English

state
Report sent

Description
Failed Application Path: C:\Program Files (x86)\FinalWire\AIDA64 Extreme\aida64.exe

Issue Signature
Problem Event Name: APPCRASH
Application Name: aida64.exe
Application Version: 6.50.5800.0
Application Date/Time Stamp: 2a425e19
Faulty Module Name: aida64.exe
Faulty Module Version: 6.50.5800.0
Faulty Module Date/Time Stamp: 2a425e19
Exception code: c0000005
Exception Deviation: 000045f8
OS Version: 10.0.22000.2.0.0.256.48
Region ID: 2070
Additional Information 1: aa81
Additional Information 2: aa81d5467aae39a9e31779f58d62763d
Additional Information 3: 0839
Additional Information 4: 08395cff43591ca896ca1eb0b373a617

Additional problem information
Registration ID: 1c8230f76f6dbb6d3ab5005383fd6c2d (1924444774467464237)

Corrupted or buggy file perhaps.

Try running "sfc /scannow" and "dism".

References:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Fix Windows Update errors via DISM or System Update Readiness tool - Windows Server | Microsoft Docs

But Windows was reeinstalled 2 days ago

 

[Ralston18]

Files can be corrupted at any time.

A new installation of any file may go well but then something else happens and the file is corrupted.

FYI:

https://www.aida64.com/

From the link:

"The new AIDA64 update introduces support for Windows 11 and AMD 4700S processor, monitoring of sensor values on VoCore LCD displays, and supports the latest AMD and Intel CPU platforms as well as the new graphics and GPGPU computing technologies by both AMD and nVIDIA. "

Aida64 and Windows 11 and/or some other software may not yet be truly playing well together....

Check with Aida64 support:

https://www.aida64.com/support

They may have a fix for the error or may even have just quietly fixed something.

Failing that: Uninstall Aida64. Wait a few days, manually download reinstall again.

 

[Rui Neves]

Okay I will see if my version is that one , thanks .
It not happen all the time and it's only after stoping a stress test , so it's strange

 

[Rui Neves]

I have the last version .
This happens on windows 10 and windos 11 , so it´s not windows 11 related .

 

[Ralston18]

If you have not done so, do try "sfc /scannow" and "dism".

If the problem continues contact Aida support and send them the error information.

 

[kerberos_20]

acess violation can be caused by drivers or 3rd party apps (antivirus or rgb software included)
try clean boot to see if installed apps are causing it
btw your windows 11 build is a bit older

 

[Rui Neves]

It's not always that happen so it's hard to say that is some software since are always the same softwares that my system boot .

Windows 11 build was older maybe when I did the post ... But I always update Windows

 

[Rui Neves]

If you have not done so, do try "sfc /scannow" and "dism".

If the problem continues contact Aida support and send them the error information.

Will try , thanks