Amd A10 5800k Freezes / Locks up

[tb87670]

Having a problem with a PC build. Here is the skinny on the basic parts:

CPU - A10-5800k
Mobo - Asus F2A55-M/CSM
Mem - Patriot G2 series DDR3 16000MHz 2x4Gb (in the proper slots on Mobo)
EDIT: It's a 650w Ultra LSP650 PSU, not an 850

What I have is constant freezing up in Win7Pro 64-bit. Constant. 5-20 minutes into a game, watching netflix, the PC will just freeze up with an audio loop. It's very unstable, yet I cannot pin down what is causing this. I did improve performance by making sure the DIMM's are set up proper for dual-channel, but the computer still locks up after doing any activity. I am down to motherboard or the APU on my diagnosis, but I don't have any experience with APU's and I am not sure if this is a common thing.

Other rare posts about the A10 freezing up blame voltages, DIMM's being in wrong slots, bad PSU or out of date drivers. None of those are the issue, even flashed the BIOS to the newest version. I an leaning towards a defective APU or Mobo and I have an RMA going on right now for the APU since it is a likely culprit and this freezing issue is not unheard of.

I need help on this one though on what could be happening and how to better differentiate whether it's the mobo or the APU or even something else.

 

[Kybernetos]

Hey, I've been having the same problem with my A10-5800K and just thought I'd leave my solution somewhere for others to find.

After lots of testing I realized it was the CPU cores causing the hangs (thermal issue?).

After setting the CPU voltage back down to reduce heat, it is now running reliably at:
- CPU 4000 MHz / 1.37500 volts
- GPU 1086 MHz / GPU+NB voltage 1.38250 volts

Not being able to run it at 4.2 to 4.3 GHz is not really a big loss considering it's just a few percent difference from 4 GHz and the difference will be even smaller every time it accesses RAM instead of CPU cache.

Btw, I also run my DDR3-2133 memory slightly over-volted for reliability. I have it running at 1.660 volts instead of the standard 1.600 volts. At just over 1.7 volts I could almost run it at 2400 MHz.

Well... Hope this might help someone out there... Greetings from Sweden. =P

Similar issue here:
F2A55M-CSM,
A10 5800K,
2X Corsair Vengeance CMZ4GX3M1A1600C9
450W "real" (at least it says in the box) PSU "tsumami" (cheap one, Very silent)
No dedicated graphics; Just the APU

In my case machine shuts down and turn on automatically after a few seconds (the interval varies: Sometimes 20 minutes; others 40, 55). Strange part is that it just happens when watching youtube videos or netflix. Using it for anything else seems ok:

- Runned prime95 + furmmark for about 2 hours and had no crashes.
- Same with game (Batman Arkham Asylum, 1 hour of game and no crashes)

Tried spigias fix. It takes longer to crash, but still happens.

I really wanted to blame the PSU, but reading the posts of this topic, I have not much hope...

Do you guy's think my specific problem could be my PSU? Or I'm another victim of the "so called" A55/Hudson D2 chipset?
Replacing my Mobo is my only option?

Ps: Catalyst 13.11 Beta 9 + latest drivers (Win7) / Catalyst 13.11 Beta 6 + Kernel 3.12 (Linux)

i can't be 100% sure for that but i strongly believe psu is not the problem here.
you can try something, you can disable automatic reboot after system failure, you may be able to see a blue screen.

 

[pstglia]

Hey, I've been having the same problem with my A10-5800K and just thought I'd leave my solution somewhere for others to find.

After lots of testing I realized it was the CPU cores causing the hangs (thermal issue?).

After setting the CPU voltage back down to reduce heat, it is now running reliably at:
- CPU 4000 MHz / 1.37500 volts
- GPU 1086 MHz / GPU+NB voltage 1.38250 volts

Not being able to run it at 4.2 to 4.3 GHz is not really a big loss considering it's just a few percent difference from 4 GHz and the difference will be even smaller every time it accesses RAM instead of CPU cache.

Btw, I also run my DDR3-2133 memory slightly over-volted for reliability. I have it running at 1.660 volts instead of the standard 1.600 volts. At just over 1.7 volts I could almost run it at 2400 MHz.

Well... Hope this might help someone out there... Greetings from Sweden. =P

Similar issue here:
F2A55M-CSM,
A10 5800K,
2X Corsair Vengeance CMZ4GX3M1A1600C9
450W "real" (at least it says in the box) PSU "tsumami" (cheap one, Very silent)
No dedicated graphics; Just the APU

In my case machine shuts down and turn on automatically after a few seconds (the interval varies: Sometimes 20 minutes; others 40, 55). Strange part is that it just happens when watching youtube videos or netflix. Using it for anything else seems ok:

- Runned prime95 + furmmark for about 2 hours and had no crashes.
- Same with game (Batman Arkham Asylum, 1 hour of game and no crashes)

Tried spigias fix. It takes longer to crash, but still happens.

I really wanted to blame the PSU, but reading the posts of this topic, I have not much hope...

Do you guy's think my specific problem could be my PSU? Or I'm another victim of the "so called" A55/Hudson D2 chipset?
Replacing my Mobo is my only option?

Ps: Catalyst 13.11 Beta 9 + latest drivers (Win7) / Catalyst 13.11 Beta 6 + Kernel 3.12 (Linux)

i can't be 100% sure for that but i strongly believe psu is not the problem here.
you can try something, you can disable automatic reboot after system failure, you may be able to see a blue screen.

Guys, I still have to confirm this. In my case, disabling USB 3.0 support on bios setup (also disabled usb legacy 3.0 support) seems to solve my crash problems. I've been wathing a movie on netflix for almost 2 hours and machine is stable.

I'll run more tests to make sure. If this is correct, my problem is the Asmedia usb controller.

 

[spigias]

Hey, I've been having the same problem with my A10-5800K and just thought I'd leave my solution somewhere for others to find.

After lots of testing I realized it was the CPU cores causing the hangs (thermal issue?).

After setting the CPU voltage back down to reduce heat, it is now running reliably at:
- CPU 4000 MHz / 1.37500 volts
- GPU 1086 MHz / GPU+NB voltage 1.38250 volts

Not being able to run it at 4.2 to 4.3 GHz is not really a big loss considering it's just a few percent difference from 4 GHz and the difference will be even smaller every time it accesses RAM instead of CPU cache.

Btw, I also run my DDR3-2133 memory slightly over-volted for reliability. I have it running at 1.660 volts instead of the standard 1.600 volts. At just over 1.7 volts I could almost run it at 2400 MHz.

Well... Hope this might help someone out there... Greetings from Sweden. =P

Similar issue here:
F2A55M-CSM,
A10 5800K,
2X Corsair Vengeance CMZ4GX3M1A1600C9
450W "real" (at least it says in the box) PSU "tsumami" (cheap one, Very silent)
No dedicated graphics; Just the APU

In my case machine shuts down and turn on automatically after a few seconds (the interval varies: Sometimes 20 minutes; others 40, 55). Strange part is that it just happens when watching youtube videos or netflix. Using it for anything else seems ok:

- Runned prime95 + furmmark for about 2 hours and had no crashes.
- Same with game (Batman Arkham Asylum, 1 hour of game and no crashes)

Tried spigias fix. It takes longer to crash, but still happens.

I really wanted to blame the PSU, but reading the posts of this topic, I have not much hope...

Do you guy's think my specific problem could be my PSU? Or I'm another victim of the "so called" A55/Hudson D2 chipset?
Replacing my Mobo is my only option?

Ps: Catalyst 13.11 Beta 9 + latest drivers (Win7) / Catalyst 13.11 Beta 6 + Kernel 3.12 (Linux)

i can't be 100% sure for that but i strongly believe psu is not the problem here.
you can try something, you can disable automatic reboot after system failure, you may be able to see a blue screen.

Guys, I still have to confirm this. In my case, disabling USB 3.0 support on bios setup (also disabled usb legacy 3.0 support) seems to solve my crash problems. I've been wathing a movie on netflix for almost 2 hours and machine is stable.

I'll run more tests to make sure. If this is correct, my problem is the Asmedia usb controller.

report back after 7 days just to be sure, before solving the problem crashing happened once per week to me.

 

[pstglia]

Hey, I've been having the same problem with my A10-5800K and just thought I'd leave my solution somewhere for others to find.

After lots of testing I realized it was the CPU cores causing the hangs (thermal issue?).

After setting the CPU voltage back down to reduce heat, it is now running reliably at:
- CPU 4000 MHz / 1.37500 volts
- GPU 1086 MHz / GPU+NB voltage 1.38250 volts

Not being able to run it at 4.2 to 4.3 GHz is not really a big loss considering it's just a few percent difference from 4 GHz and the difference will be even smaller every time it accesses RAM instead of CPU cache.

Btw, I also run my DDR3-2133 memory slightly over-volted for reliability. I have it running at 1.660 volts instead of the standard 1.600 volts. At just over 1.7 volts I could almost run it at 2400 MHz.

Well... Hope this might help someone out there... Greetings from Sweden. =P

Similar issue here:
F2A55M-CSM,
A10 5800K,
2X Corsair Vengeance CMZ4GX3M1A1600C9
450W "real" (at least it says in the box) PSU "tsumami" (cheap one, Very silent)
No dedicated graphics; Just the APU

In my case machine shuts down and turn on automatically after a few seconds (the interval varies: Sometimes 20 minutes; others 40, 55). Strange part is that it just happens when watching youtube videos or netflix. Using it for anything else seems ok:

- Runned prime95 + furmmark for about 2 hours and had no crashes.
- Same with game (Batman Arkham Asylum, 1 hour of game and no crashes)

Tried spigias fix. It takes longer to crash, but still happens.

I really wanted to blame the PSU, but reading the posts of this topic, I have not much hope...

Do you guy's think my specific problem could be my PSU? Or I'm another victim of the "so called" A55/Hudson D2 chipset?
Replacing my Mobo is my only option?

Ps: Catalyst 13.11 Beta 9 + latest drivers (Win7) / Catalyst 13.11 Beta 6 + Kernel 3.12 (Linux)

i can't be 100% sure for that but i strongly believe psu is not the problem here.
you can try something, you can disable automatic reboot after system failure, you may be able to see a blue screen.

Guys, I still have to confirm this. In my case, disabling USB 3.0 support on bios setup (also disabled usb legacy 3.0 support) seems to solve my crash problems. I've been wathing a movie on netflix for almost 2 hours and machine is stable.

I'll run more tests to make sure. If this is correct, my problem is the Asmedia usb controller.

report back after 7 days just to be sure, before solving the problem crashing happened once per week to me.

Too soon to celebrate... I had the crashes again. 🙁
Again, My issue only affects videos... I played about 8 hours of a game "Remember me" and I had not a single crash).

Notes:
1) After the first crash (which usually takes longer to happen), when I reboot and try to play the video again It takes less time to happen again

2) Depending on Catalyst version, I may experience a "shut down and turn on" (Catalyst Beta 6 and before) or a freeze with audio loop, just as described by the starter of this thread (tb87670)

3) Putting voltage/current settings to regular/standard (as described by spigias) and changing "CPU voltage frequency" to 200 Khz (default is 300 Khz) makes the system more stable

4) Just in case, I'll try another PSU.

I contacted Asus and explained everything I tried so far. They asked me to send it them (RMA) for checking. The problem is that I'm outside USA and my Mobo wasn't brought here by an official reseller.
They also said nobody has complained about this kind of issue so far in this F2A55M-CSM (Obviously they are not checking this thread...)

This is boring. Can use it to everything except watching a simple video 🙁

 

[pstglia]

Humm... there's a new BIOS version avalilable on Asus site:

F2A55-M BIOS 6406
Improve system stability.
2013.11.21 update

Let's give a try on it

 

[spigias]

Humm... there's a new BIOS version avalilable on Asus site:

F2A55-M BIOS 6406
Improve system stability.
2013.11.21 update

Let's give a try on it

thanks for the heads up

 

[pstglia]

I know this may sound absurd, but apparently i found a strange workaround for my problem: Keeping CPU-Z opened on SPD guide and selecting my first memory while watching the videos makes machine stable.

It's been 3 days so far (more than 16 hours of play) and no crashes. If I try to watch with CPU-Z closed, crash happens. Opened, everything is fine.

Well, let's test it for more weeks to really make sure...

 

[spigias]

I know this may sound absurd, but apparently i found a strange workaround for my problem: Keeping CPU-Z opened on SPD guide and selecting my first memory while watching the videos makes machine stable.

It's been 3 days so far (more than 16 hours of play) and no crashes. If I try to watch with CPU-Z closed, crash happens. Opened, everything is fine.

Well, let's test it for more weeks to really make sure...

did you try the new bios upgrade?

 

[pstglia]

I know this may sound absurd, but apparently i found a strange workaround for my problem: Keeping CPU-Z opened on SPD guide and selecting my first memory while watching the videos makes machine stable.

It's been 3 days so far (more than 16 hours of play) and no crashes. If I try to watch with CPU-Z closed, crash happens. Opened, everything is fine.

Well, let's test it for more weeks to really make sure...

did you try the new bios upgrade?

Hi Spigias,

Yes, I upgraded bios version (6406), but no changes (crashes while watching youtube/netflix)
However, workaround is working just fine until now. So far, CPU-Z is saving the day

 

[spigias]

I know this may sound absurd, but apparently i found a strange workaround for my problem: Keeping CPU-Z opened on SPD guide and selecting my first memory while watching the videos makes machine stable.

It's been 3 days so far (more than 16 hours of play) and no crashes. If I try to watch with CPU-Z closed, crash happens. Opened, everything is fine.

Well, let's test it for more weeks to really make sure...

did you try the new bios upgrade?

Hi Spigias,

Yes, I upgraded bios version (6406), but no changes (crashes while watching youtube/netflix)
However, workaround is working just fine until now. So far, CPU-Z is saving the day

this is really weird

 

[pstglia]

I know this may sound absurd, but apparently i found a strange workaround for my problem: Keeping CPU-Z opened on SPD guide and selecting my first memory while watching the videos makes machine stable.

It's been 3 days so far (more than 16 hours of play) and no crashes. If I try to watch with CPU-Z closed, crash happens. Opened, everything is fine.

Well, let's test it for more weeks to really make sure...

did you try the new bios upgrade?

Hi Spigias,

Yes, I upgraded bios version (6406), but no changes (crashes while watching youtube/netflix)
However, workaround is working just fine until now. So far, CPU-Z is saving the day

this is really weird

Really weird

After about 8 days, I can confirm that this crazy CPU-Z "fix" solves the problem.

I can also confirm that the problem occurs every time hardware video decoders are used (this means youtube, netflix, Media players, games with cinematics, etc).

I suppose everybody here has the same issue. So, i'd like to ask if any of you can test this: Let CPU-Z open (I'm using 1.65, 64 bits version on Win7 64) and use the machine like you use to (play games, watch videos, etc) and check if the hang occurs (shutdown and auto turn-on or freezing with audio loop). You may use any configs you want on bios setup (defaults, overclocked, etc).

If you have the machine stable with this, maybe we have something to prove ASUS and they could create a fix for the problem (new bios release, driver, etc)

Regards,
pstglia

 

[spigias]

I know this may sound absurd, but apparently i found a strange workaround for my problem: Keeping CPU-Z opened on SPD guide and selecting my first memory while watching the videos makes machine stable.

It's been 3 days so far (more than 16 hours of play) and no crashes. If I try to watch with CPU-Z closed, crash happens. Opened, everything is fine.

Well, let's test it for more weeks to really make sure...

did you try the new bios upgrade?

Hi Spigias,

Yes, I upgraded bios version (6406), but no changes (crashes while watching youtube/netflix)
However, workaround is working just fine until now. So far, CPU-Z is saving the day

this is really weird

Really weird

After about 8 days, I can confirm that this crazy CPU-Z "fix" solves the problem.

I can also confirm that the problem occurs every time hardware video decoders are used (this means youtube, netflix, Media players, games with cinematics, etc).

I suppose everybody here has the same issue. So, i'd like to ask if any of you can test this: Let CPU-Z open (I'm using 1.65, 64 bits version on Win7 64) and use the machine like you use to (play games, watch videos, etc) and check if the hang occurs (shutdown and auto turn-on or freezing with audio loop). You may use any configs you want on bios setup (defaults, overclocked, etc).

If you have the machine stable with this, maybe we have something to prove ASUS and they could create a fix for the problem (new bios release, driver, etc)

Regards,
pstglia

you can try to disable hardware acceleration on you tube and disable dxva on video playback, this may be the root of evil. for me the problem was fixed with the above bios fix, zero freezes after that.

 

[Messor]

I had similar problems with my a10 (in game freezes after a few minutes).
Bios/Advanced/cpu/ c6 mode - turn it "disabled" It's supposed to be some kind of energy saving method for the cpu, but I'am no expert so I leave it at that...
It may help, at least it did for me!

 

[pstglia]

I had similar problems with my a10 (in game freezes after a few minutes).
Bios/Advanced/cpu/ c6 mode - turn it "disabled" It's supposed to be some kind of energy saving method for the cpu, but I'am no expert so I leave it at that...
It may help, at least it did for me!

Hi Messor,

It worked!! After disabling this mode, No more crashes. No need to keep CPU-Z opened anymore.

As i understood, this mode "turns off" a cpu core that is idle for a certain time. However, to work with it, a PSU that keeps a steady 0.05 Amps on the 12v line is needed. For sure, my cheap PSU doesn't fit on this need (as I read, lot's of expensive ones as well).
Intel Haswell owners suffer from a similar issue under this mode

Probably the "CPU-Z trick" worked before because it keeps all cores working constantly, so C6 mode didin't try to shut down/turn on them.

I'd like to thank you, spigias and everyone else for the hints to solve this anoying problem.

 

[Messor]

I had similar problems with my a10 (in game freezes after a few minutes).
Bios/Advanced/cpu/ c6 mode - turn it "disabled" It's supposed to be some kind of energy saving method for the cpu, but I'am no expert so I leave it at that...
It may help, at least it did for me!

Hi Messor,

It worked!! After disabling this mode, No more crashes. No need to keep CPU-Z opened anymore.

As i understood, this mode "turns off" a cpu core that is idle for a certain time. However, to work with it, a PSU that keeps a steady 0.05 Amps on the 12v line is needed. For sure, my cheap PSU doesn't fit on this need (as I read, lot's of expensive ones as well).
Intel Haswell owners suffer from a similar issue under this mode

Probably the "CPU-Z trick" worked before because it keeps all cores working constantly, so C6 mode didin't try to shut down/turn on them.

I'd like to thank you, spigias and everyone else for the hints to solve this anoying problem.

No problem, I'm glad it helped!

 

[spigias]

I had similar problems with my a10 (in game freezes after a few minutes).
Bios/Advanced/cpu/ c6 mode - turn it "disabled" It's supposed to be some kind of energy saving method for the cpu, but I'am no expert so I leave it at that...
It may help, at least it did for me!

Hi Messor,

It worked!! After disabling this mode, No more crashes. No need to keep CPU-Z opened anymore.

As i understood, this mode "turns off" a cpu core that is idle for a certain time. However, to work with it, a PSU that keeps a steady 0.05 Amps on the 12v line is needed. For sure, my cheap PSU doesn't fit on this need (as I read, lot's of expensive ones as well).
Intel Haswell owners suffer from a similar issue under this mode

Probably the "CPU-Z trick" worked before because it keeps all cores working constantly, so C6 mode didin't try to shut down/turn on them.

I'd like to thank you, spigias and everyone else for the hints to solve this anoying problem.

No problem, I'm glad it helped!

Good job guys

 

[banjob73]

I had similar problems with my a10 (in game freezes after a few minutes).
Bios/Advanced/cpu/ c6 mode - turn it "disabled" It's supposed to be some kind of energy saving method for the cpu, but I'am no expert so I leave it at that...
It may help, at least it did for me!

Disabling the C6 mode in the BIOS also solved this problem for me. Thanks to all who contributed, especially Messor.

Banjob73

 

[sneakysqueak]

Disabling C6 mode in the BIOS was the permanent solution for me as well.

A10-5800k / Zotac A55-ITX wifi

 

[Xtwargodtx]

Also next time check your temperature on the cpu I have a 5800k and Oc it but it got to hot while I was playing LoL and froze up the game.