AMD Integrated Graphics Card - Direct3D driver unknown

[Navarre30]

In the dxdiag tab render, I have the following issue with my graphics card:

DirectX Features:
- DirectDraw Acceleration: Enabled
- Direct3D Acceleration: Not Available
- AGP Texture Acceleration: Enabled

Drivers:
- Direct3D DDI: Unknown
- Feature Levels: Unknown

Does anyone know how to fix the Direct3D Acceleration?

Specs:
hp notebook 17-x169nb
Windows 10
Intel (R) HD Graphics 620
AMD Radeon (TM) R7M340

I have deleted and reinstalled the drivers of the AMD Graphics card a couple of times but that didn't work.

In game my Intel graphics card has 100% usage and my AMD Radeon has 10% usage. Under AMD Radeon additional settings I set 'switchable graphics global settings' to maximize performance and under 'switchable graphics application settings' I set the game to high performance.

 

[Lutfij]

1| You may want to read through this thread for the solution.

2| If that doesn't work, have you made sure you used DDU to uninstall your existing drivers? Reinstalling them with the latest on AMD's support site?

3| Have you made sure your motherboard BIOS is up to date?

 

[Navarre30]

1| You may want to read through this thread for the solution.

2| If that doesn't work, have you made sure you used DDU to uninstall your existing drivers? Reinstalling them with the latest on AMD's support site?

3| Have you made sure your motherboard BIOS is up to date?

1) I read the site and I found the Direct3D Drivers map with Regedit but I don't understand how to change the 'Software Only' key from '1' to '0'.

2) I just used the DDU to uninstall my existing drivers. Then I reinstalled them and restarted my computer but it didn't solve the problem.

3) The BIOS of my motherboard is also up to date.