AMD R7 240 issues

[QQueue]

So my brother decided to update his GPUs drivers as per a prompt in the tray.

Nothing was wrong with the drivers he had now, and its an r7 240 so whatever performance he was hoping for was going to be negligible. Unfortunately, in doing so, it has caused his PC to black screen.

Luckily he has onboard display, so as far as my knowledge goes, rolling back the driver to the previous one was my thought process. But pressing said "roll back driver" from device manager does nothing.

Tried finding previous drivers and can't for his GPU.

Whats weird is that the black screen only happens past the HP splash logo. I can boot into UEFI, or get the safe boot screen to come up on the dedicated GPU and the onboard as well. So his GPU is working so to speak, but any attempt to get to the Win10 login screen just black screens.

I can't even get ReLive to work as for me to use the onboard I have to disconnect the GPU, to which ReLive cannot detect the hardware (go figure).

I'm at a serious loss, I thought of just saying screw it buddy, you lost your personal files as far as I'm concerned at this point, and was going to do a reset but his PC won't let him do a reset either for whatever reason. He also lacks restore points, so thats a null resolution.

So from what I'm gathering at this moment, he's stuck using the onboard, cannot roll back to a previous driver for his GPU, cannot do a clean reset of Win10 as it won't let him, and that his GPU is functioning but not to the degree it should be.

Any help would be appreciated, its late at night right now, but I'll check back in the morning to see if anyone has suggestions. I'll respond once I try the suggestions. Thanks in advance.

 

[k1114]

Boot with the igpu and use ddu to uninstall the amd driver. This removes all residual files that the normal amd uninstall does not. http://www.guru3d.com/files-details/display-driver-uninstaller-download.html There might have just been some issue when installing. Windows 10 64 bit drivers are here. http://support.amd.com/en-us/download/desktop?os=Windows+10+-+64 I can't remember if ddu deletes it but there is also an amd folder in C: which would have your old driver installations if you think the issue is the current drivers.

 

[Lutfij]

If in the event of trying to do a reset, it's best you skip all the workarounds and just reinstall your OS from scratch. Often times than not it's seen that a clean install would've just saved you some time and trouble. I'd follow through K1114's suggestion with DDU and reinstalling GPU drivers. On another note, try and use GPU drivers found in 2016, like version 16.8 or prior seeing how you're on the R7-240. I merely suggested much older drivers to rule out a botched GPU.

To add, DDU deletes all files from the registry and their install directory but it wont hurt to delete the folder in the parent directory as stated by K1114.

 

[k1114]

I didn't say to delete the amd folder. It's easier to use the old setups in there than to redownload them. I wouldn't re-use the newest since that's when the issue started but the old ones should be fine. My pc with a 240 has the drivers from january so I know that one is fine. I don't keep up to date when I don't have issues and there's no reason to.

 

[Lutfij]

Ah, I understand!

Yeah I've yet have an HD5770 on a really old driver revision while my APU is on the post Omega launch. I haven't tried fiddling with either setups with later drivers only because I know that the current drivers are working just fine. The old adage of if it ain't broke, don't fix it, applies very well here.