Yeah, it sounds like you just encountered a random dumba$$. When I worked at Tiger Direct, there were a few people working there who made me wonder how the hell they managed to get hired. One of them had trouble telling the difference between RAM and drive space. I remember him talking about an upcoming craptop with "500GB of memory" which just made me .in this case, when i went back with the issue, told the employee what the issue seems to be, and what i did to come to that conclusion, he looked right at me, and told me i have no idea what i am doing, and walked away, but yet, another store i also go to, i was talking with the owner of that one, told him what i tried, and said, defective, take it back.
never stepped foot in that store again, any ncix here.