[SOLVED] Another Packet Loss Thread

[Obscurify]

So, for the past year or so, I've had massive packet loss with any game I've played.
I've tried everything, every solution I can think of short of replacing my router (which is relatively new, by the way). I've tried the worthless VPNs I keep getting recommended, but those just shoot my ping up to the moon so its literally that or more packet loss. Currently, I'm on a powerline adapter. I switched to that from a wifi connection and I'm two floors above my router, but that's not even remotely my problem. I have some great internet speeds up here, about 31 MBPS download and 10 MBPS upload. It's not a hardware problem either, because I've connected to my router directly through ethernet down in the basement on two separate computers and I got the same exact amount of packet loss on both. I would really like to game free of packet loss, and no matter what game it is- Minecraft, Rainbow Six Siege, Mordhau, it doesn't matter, all get high packet loss.
Here's a screenshot of my ipconfig/all, if that helps, I guess.
https://puu.sh/FxV7M/f7576077a0.png

 

[RealBeast]

Well it could be your provider connection, have you had them test the line?

Also, I would try using a different a different DNS server -- try 8.8.8.8 and 8.8.4.4 the Google public DNS as that can affect packet loss.

 

[bill001g]

How do you know you are getting packet loss. Are you just looking at games or did you actually test using commands like ping.

Run tracert and see if you get lucky and it shows up.

You need to ping each node in the tracert to see which is causing the problem. In general if it is not in hop1 or hop2 it is going to be very hard to get fixed.

 

[Obscurify]

How do you know you are getting packet loss. Are you just looking at games or did you actually test using commands like ping.

Run tracert and see if you get lucky and it shows up.

You need to ping each node in the tracert to see which is causing the problem. In general if it is not in hop1 or hop2 it is going to be very hard to get fixed.

I know I get packet loss because there's a big fat red 'HIGH PACKET LOSS' warning on Mordhau and in Siege. I also know I get packet loss because when I tried Speedify it only increased my ping. I can only imagine this caused internet traffic congesting when it resent the lost packets.
I've also pinged my IP address and sometimes I get no packet loss, but at one point I got 100% packet loss, all 4 packets sent were lost. I tried to run tracert and the program opened for a split second then closed. Is there any way to reinstall or repair it?

 

[Obscurify]

Well it could be your provider connection, have you had them test the line?

Also, I would try using a different a different DNS server -- try 8.8.8.8 and 8.8.4.4 the Google public DNS as that can affect packet loss.

How do I switch DNS servers?

 

[RealBeast]

You can do it in either your router for all machines on your network, or more easily in your computer under the network control panel, change adapter settings, right click on the adapter and select properties, then double click on Internet Protocol Version 4 down in the white box area. Under the general tab the bottom half has two choices Obtain DNS automatically, or Use the following address. Select the Use the following DNS server and manually type in 8.8.8.8 in the preferred (top) address and 8.8.4.4 in the bottom. The close the window and click OK and exit the control panel.

 

[Obscurify]

You can do it in either your router for all machines on your network, or more easily in your computer under the network control panel, change adapter settings, right click on the adapter and select properties, then double click on Internet Protocol Version 4 down in the white box area. Under the general tab the bottom half has two choices Obtain DNS automatically, or Use the following address. Select the Use the following DNS server and manually type in 8.8.8.8 in the preferred (top) address and 8.8.4.4 in the bottom. The close the window and click OK and exit the control panel.

No dice. Packet loss is still as bad as ever. I forgot to mention I've also tried turning off Ipv6 and that didn't help either.

 

[bill001g]

I know I get packet loss because there's a big fat red 'HIGH PACKET LOSS' warning on Mordhau and in Siege. I also know I get packet loss because when I tried Speedify it only increased my ping. I can only imagine this caused internet traffic congesting when it resent the lost packets.
I've also pinged my IP address and sometimes I get no packet loss, but at one point I got 100% packet loss, all 4 packets sent were lost. I tried to run tracert and the program opened for a split second then closed. Is there any way to reinstall or repair it?

First you can't trust games they lie. It could be the server and/or the client software and they will blame the network. You need to open a actual cmd window and then run tracert. This would also be how you test for packet loss. You leave a constant ping run in this window and when the game claims loss you tab over and see if your see corresponding loss.

If you mean you ping your lan ip and you get loss that generally means you are running on wifi. It is something extremely strange if you get loss to the router ip on ethernet.

 

[RealBeast]

I suspect that you have an ISP issue, so as bill001g said, check to see which hop is delayed -- if it is one of the first ones it is your connection to your ISP. I've had this issue in the past when they did some local work and made some "mistakes."

 

[Obscurify]

First you can't trust games they lie. It could be the server and/or the client software and they will blame the network. You need to open a actual cmd window and then run tracert. This would also be how you test for packet loss. You leave a constant ping run in this window and when the game claims loss you tab over and see if your see corresponding loss.

If you mean you ping your lan ip and you get loss that generally means you are running on wifi. It is something extremely strange if you get loss to the router ip on ethernet.

Okay, what do I run in command prompt exactly? And what should I end up getting when I do the right command?

 

[Obscurify]

I've tried using my hostname, RED-PC, but this is all I get
https://puu.sh/FxZ9W/70d9b254ed.png

 

[bill001g]

Use tracert 8.8.8.8

Your problems maybe related to ipv6. Try to uncheck the ipv6 in the nic settings.

 

[Obscurify]

Use tracert 8.8.8.8

Your problems maybe related to ipv6. Try to uncheck the ipv6 in the nic settings.

Here's the results of that https://puu.sh/Fy0ye/55123da059.png
Where do I uncheck ipv6 in the nic settings?

 

[bill001g]

It shows a problem between your PC and the router. What type of connection are you using. This is extremely common on wifi. powerline it rare but does happen. Ethernet you should never see delays.

 

[Obscurify]

It shows a problem between your PC and the router. What type of connection are you using. This is extremely common on wifi. powerline it rare but does happen. Ethernet you should never see delays.

Like I said I have packet loss even hardwired right next to the router. I had packet loss on wifi AND on powerline adapter.

 

[bill001g]

Packet loss is different than delays.

Packet loss is generally a bad ethernet cable when you are using ethernet. Delays are pretty much some software issue. The only way you get delay is if you send the packet to the router and it delays responding because it is busy. OR the router responds and your PC actually receives the data but is so busy it delays taking it out of the buffer. Neither is very common.

 

[Obscurify]

Packet loss is different than delays.

Packet loss is generally a bad ethernet cable when you are using ethernet. Delays are pretty much some software issue. The only way you get delay is if you send the packet to the router and it delays responding because it is busy. OR the router responds and your PC actually receives the data but is so busy it delays taking it out of the buffer. Neither is very common.

Okay so what do I do?

 

[bill001g]

If you get packet loss replace the cable. If you get delays on a ethernet cable then I don't know what to recommend it can be so many things. You could ensure the firmware on the router is the latest.

A very common first troubleshooting step to eliminate hardware is to boot a linux OS image on a USB stick. This runs does not damage your windows install and since it is a different OS it quickly shows if it is the machine or if it is something inside windows. From your previous responses I am not sure this is somethings you can do. You will need to do quite a bit of study on how what it means to boot form a usb image.

 

[Obscurify]

If you get packet loss replace the cable. If you get delays on a ethernet cable then I don't know what to recommend it can be so many things. You could ensure the firmware on the router is the latest.

A very common first troubleshooting step to eliminate hardware is to boot a linux OS image on a USB stick. This runs does not damage your windows install and since it is a different OS it quickly shows if it is the machine or if it is something inside windows. From your previous responses I am not sure this is somethings you can do. You will need to do quite a bit of study on how what it means to boot form a usb image.

Alright, I appreciate your help so far. I upvoted all of the posts you've made on this thread. How would I go about updating my firmware on my router? It's a Netgear router.

 

[bill001g]

First is to go to the netgear site and look the model number up and look at the firmware revision. You can then get into the router and check the revision number there. You may already have the current one they do not update them often.

In general it is pretty much you download the file to your pc and then on the router there should be a option to upgrade the firmware. The exact detail depend on the router. This is a read the manual question since it will be better than anything could cut and paste.

 

[Ketchup79]

Most of their recent models have firmware update checks in the menu. So you don't even need to manually download anything.