APC Issues Statement In Response To Our Power Strip Teardown

[dgingeri]

APC stands up, confronts the criticism, and takes steps to show they're better than that. That's a winning attitude. They'll continue to succeed.

Gigabyte takes recent criticism of their product in a recent review and threatens to not participate in THG reviews again. That's a loser attitude. I guess we know who will be losing sales in the future.

 

[Wayne Anderson]

I will say that I have owned tens of power surge suppression and backup products personally, as well as designed and installed systems that have included hundreds of them over my career. Having worked with a number of OEMs that white-label from other sources, as well as the brand name APC products, APC has earned my confidence through lower fault and replacement rates over the years.

 

[melvis72]

Nice to see APC respond with a letter which addressed everything clean and clearly. I am also a user of their product and only had to contact them on one small issue, they sent out a replacement but the only issues was the item was out of stock at the time but they kept me up to date every week till the item shipped.

 

[coolestcarl]

Dear Mr Cambell,

I thank you for your honesty and clarity in your response. I have always held APC products in high regard and was dismayed by the results of the teardown. However, you have demonstrated good judgement and restored my faith that a company like APC have the integrity, leadership and management qualities to address shortcomings when identified.

Thank you once again for sincerely addressing the legitimate concerns of your customers.

 

[austenwhd]

This is amazing. APC brand has earned my trust, now they also have my respect.

 

[uberpain]

I will only buy APC now. That takes serious guts for a company to write a response in that level of detail and so candidly.

 

[cypeq]

dude don't go to boston APC will mess you up.