Apple Forced to Change Warranty Policies for New Laws

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The U.S. NEEDS something like this. I see a lot of new electronics warrantied for 90-days, making 1-yr seem great by comparison. 2-yrs would be greatly welcome, especially with all the lead-free BGA soldering jobs that like to break in consumer electronics when you add head/cooling.
 
Here in New Zealand, warranties don't mean jack if you know your basic consumer rights.
Even if a product is out of warranty it's still required to last what the consumer would expect to be a "reasonable amount of time". If you bring this up with retailers when a product is out of warranty they will in most cases repair/ replace it as if eventually the customer takes them to the disputes tribunal, they know that in most cases they will lose.

Not as simple as just having a longer warranty, sure, but I've had out of warranty products replaced on the spot when I've brought this up before so it does work.
 
I thought Apple got in trouble for not clearly advertising the 2 year warranty. Not because they denied claims. Big difference.

As in Aus there is always the "fit for purpose" warranty you can argue, but you do have to fight for it. Even if your phone has a 1 year warranty, and it dies after 2 years of normal use, you can argue it should be expected to last longer.
 
Dents and scratches!?!? when has a warranty ever covered wear and tear on a device?

For that matter, I cannot remember the last expensive piece of hardware that I have purchased that did not come with a 2 year (or longer) warranty. Seriously, I even waited to upgrade my HDDs until drives had a 2 year warranty again, and was annoyed that they did not have the 5 year warranty that my old ones had. All of the rest of my parts (except the case) all have 3-5 year warranties on them. I suppose I did purchase an extended warranty on my cell phone to cover the 2 years, but that only covers normal breakage, not user wear and tear.

Shame on Apple for not providing at least a stock 2 year warranty, and shame on the EU for providing the worst consumer protection even seen in the history of mankind. Surely the two were made for eachother.-
 
Apple pays the U.S. too much money for change. So no change here for awhile. The government has more pressing matters, like piracy, to combat instead of this. 😉
 
I think its 3 years now, in EU.
For manufacturing faults, but definitely not for bumps & scratches.

At least it is here in Sweden.
It used to be just 2, until a couple of years ago.
I have never experienced a time whee it was less that one year here.

But in my experience you have to argue a bit in some stores if its after one year.
I have never met the store-droid that didn't back down, when it became obvious Ii knew my rights =)

And respectable sellers, that values their reputation, usually never give you any problem here.
 
Every cellphone manufacturer in Australia has a 2 year warranty other than Apple who blatantly flaunts the law. Yet we have some of the highest prices in the world. Grow up Apple.
 
Government should only intervene when the free market is operating inefficiently. This question is all about whether or not you want or need Big Brother in yet another seemingly innocent part of your life.

I will take a big slice of no thanks. The technology market is about the most competitive market on earth. There are so many products that do the same thing and there is so much good information out there about these products, that it is ridiculous to think this market needs help. Crappy products get weeded our and so do crappy companies. At least for the most part. Yes sometime we buy crap because we were mislead or we did not do our homework. This is called LIFE! Get over it!

All a two year warranty is going to do is increase the cost of ALL products. It is not going to magically make a crappy company make a good product. The best warranty is the one you never have to use.
 
Apple will make up for the financial hit the 2 year warranty will create by taking away the 1 year warranty presently offered to US consumers while still charging Europeans more. It's win win for Apple and once again the paying customer gets shafted. Business as usual.
 
Apple will make up for the financial hit the 2 year warranty will create by taking away the 1 year warranty presently offered to US consumers while still charging Europeans more. It's win win for Apple and once again the paying customer gets shafted. Business as usual.
 

You can already have this; it's called Apple Care, and will only cost you a measly $200-300 on top of the purchase price of your item. :)
 
You people advocating for this in the US are retarded.

Electronics cost around 33% more in Europe. This will add a few more percentage points. Nothing is free. If you want a two year warranty, you are going to pay for it. In the US we at least have the option to buy or not buy an extended warranty.

When government gets involved prices get higher and freedom of choice diminishes.
 
Apple, you ask that because you don't have quality products. If i scratch the touchscreen or the chase i cannot ask to be changed for free in warranty.
 
To be honest, mobile phones are the most abused consumer product out there. Making a manufacture adhere to a two-year warranty based on normal wear and tear seems too excessive. If that was the case, I would love the same protection for my car, when my tires wear out before two years, I want the manufacture to replace them. Going down this slippery slope will have repercussions not just in Apple land, but in every other mobile manufacture.

The other side is, Apple in the US tends to really take care of their customer, if your phone breaks due to a no-fault-error created by the customer, they replace it even if it is out of warranty. This is totally up to the store manager to make that decision however.

I also have to mention that AT&T has been very good to me as well by replacing my Samsung Note I numerous times with dying radio chips (7 times) and also totally replacing it with a Samsung S3 (3 times).

I now own a LG which I upgraded to and so far no problems.
 
To be honest, mobile phones are the most abused consumer product out there. Making a manufacture adhere to a two-year warranty based on normal wear and tear seems too excessive. If that was the case, I would love the same protection for my car, when my tires wear out before two years, I want the manufacture to replace them. Going down this slippery slope will have repercussions not just in Apple land, but in every other mobile manufacture.

The other side is, Apple in the US tends to really take care of their customer, if your phone breaks due to a no-fault-error created by the customer, they replace it even if it is out of warranty. This is totally up to the store manager to make that decision however.

I also have to mention that AT&T has been very good to me as well by replacing my Samsung Note I numerous times with dying radio chips (7 times) and also totally replacing it with a Samsung S3 (3 times).

I now own a LG which I upgraded to and so far no problems.
 
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