Apple Issues FAQ, Refunds for Final Cut Pro X Users

[JMcEntegart]

Apple releases an FAQ for unhappy Final Cut Pro X customers and is reportedly issuing refunds in some cases.

Apple Issues FAQ, Refunds for Final Cut Pro X Users : Read more

 

[freddysanchez]

They sure did screw final cut up! I reverted back quick all they did to the customers is screw things up =/ ugh what a pain in the a$$!!!

 

[alikum]

Apple issuing refund? The apple sure falls far from the tree. This is not the Apple we all know! Do the classic Apple style, to users, "You're using it wrong!"

 

[alikum]

[citation][nom]otacon72[/nom]3:30am? Someone's burning the midnight oil there at THG...lol[/citation]
Jane is having a sleepless night

 

[Ragnar-Kon]

[citation][nom]alikum[/nom]Jane is having a sleepless night[/citation]
Isn't she in Ireland or something crazy like that?

And being in the broadcast industry, I get to use Final Cut Pro all the time. The new version is essentially a version 1.0 product since Apple re-wrote the entire program from the ground up. So given that, it doesn't bother me. I'm willing to bet that given a year or so, most of the missing features will return.

I will say that they should have AT LEAST put a "features removed" list on their website, just to be sure they are not misleading customers, especially since most of their customers don't understands what it means to completely re-write a program as big as Final Cut Pro.

 

[back_by_demand]

FAQ is a misnomer of course, meaning "frequently asked questions", because in this case it will not contain the answer to the MOST frequently asked question

WTF?

 

[alidan]

[citation][nom]Ragnar-Kon[/nom]Isn't she in Ireland or something crazy like that?And being in the broadcast industry, I get to use Final Cut Pro all the time. The new version is essentially a version 1.0 product since Apple re-wrote the entire program from the ground up. So given that, it doesn't bother me. I'm willing to bet that given a year or so, most of the missing features will return.I will say that they should have AT LEAST put a "features removed" list on their website, just to be sure they are not misleading customers, especially since most of their customers don't understands what it means to completely re-write a program as big as Final Cut Pro.[/citation]

if it was a complete overhaul, they should have made damn sure to tell people that. when they released it, it should have had EVERYTHING or come with a list of what you can no longer do, and what they plan to put back in.

and finaly, they should have made it clear SEVERAL times that you can not import without loosing crap or needing to redo crap.

apple batched the launch, and kudos to them for admitting it in a non condescending "let me show you how its done" fashion, that is the first in many steps they need to take to be a respectable company.

 

[back_by_demand]

[citation][nom]alidan[/nom]that is the first in many steps they need to take to be a respectable company.[/citation]
one down, several million to go, right?

 

[zybch]

[citation][nom]Ragnar-Kon[/nom]I will say that they should have AT LEAST put a "features removed" list on their website, just to be sure they are not misleading customers,[/citation]
Its never stopped them in the past when they've royally screwed things up and then blatantly misled customers about it. Its just in the past all of the apple-drones would immediately leap to apple's defense.

 

[shqtth]

Just becuase there is a new version of the software, does not mean its better, nor should people be so eager to upgrade.Sometimes upgrades are the woarse thing you can do, as its a pain in the ass to revert to the older version and top of that it costs $$$ to get f...d around. Wate of time in the end. I am very cautious as I been screwed a few times in the past.

 

[shqtth]

I usually wait atleast 6 months after a software title has been out before I upgrade to it, that way I know what I am getting involved in.

 

[foxikkk]

Apple.. another epic fail

 

[Flynn_Serlant]

"Mervin? ... Your name is Mervin?"

Did no one else have Robin Hood: Men in Tights going through their head when they saw that?

 

[eddieroolz]

I did not realize this software was even released, but regardless what was Apple thinking in removing features?

 

[alidan]

[citation][nom]back_by_demand[/nom]one down, several million to go, right?[/citation]
a journey of a thousand miles begins with a single step

 

[back_by_demand]

[citation][nom]alidan[/nom]a journey of a thousand miles begins with a single step[/citation]
Very true, as long as we all understand that even Hitler had his nice points.

 

[stratplaya]

Does Apple not offer a trial version? Adobe has been doing that for years.

 

[Guest]

Uhhhhh.... no link to the FAQ?!?!?

 

[Guest]

Apple, get smart. Have Adobe buy FCP, after the shock, everyone and everything will be much better.

 

[thebigt42]

[citation][nom]stratplaya[/nom]Does Apple not offer a trial version? Adobe has been doing that for years.[/citation]
I thought thats what torrents were for

 

[ravewulf]

I'm still on Adobe CS3 Production Premium (was using Final Cut before that, but ditched it). Gotta get my manager to upgrade us to CS 5.5

 

[Guest]

Apple is the most arrogant soulless company in the history of computers. They have screwed over thousands of students whose curriculums are based on FCP 7. They gave no notice and everyone you call at Apple is a brain dead coward who passes you on to the next brain dead coward etc etc. Steven Jobs should be ashamed of what Apple has become.

 

[Guest]

Thanks for the info


Regards:
http://www.infotive.net