hello.
this has been a massive pain for awhile and i have just felt so annoyed and lost on this.
it all started with my browsers randomly closing. no crash or error just closing. then it became discord. then it became random applications. then it became games. i tried and tried to fix it but was loosing my mind and just gave in and took it to a repair person. they found 2 sticks of my ram was dead and when they gave it back to me it seemed to be working but wasnt. the tarkov launcher for example was freezing. games would just close mid game. etc.
so i ran mem test this morning and it said everything looked fine. then i updated the BIOS but nothing changed, next my graphics which i update avidly, then my cpus chipset driver, but when i updated my CPU with amd store.mi it bluescreened me, thankfully i fixed that. but that aside the issue still persists and isnt going away.
my specs are
auros trx40 master.
amd 3970x threadripper.
64 gigs of trident z neo ram
samsung 980 pro 2 tb ssd
geforce rtx 3090
power supply is a corshair 1200w
windows 10
checking my games dmp file it shows this:
Mod Edit: Added long log file to a spoiler.
Mod Edit 2: Power Supply added to specs list.
this has been a massive pain for awhile and i have just felt so annoyed and lost on this.
it all started with my browsers randomly closing. no crash or error just closing. then it became discord. then it became random applications. then it became games. i tried and tried to fix it but was loosing my mind and just gave in and took it to a repair person. they found 2 sticks of my ram was dead and when they gave it back to me it seemed to be working but wasnt. the tarkov launcher for example was freezing. games would just close mid game. etc.
so i ran mem test this morning and it said everything looked fine. then i updated the BIOS but nothing changed, next my graphics which i update avidly, then my cpus chipset driver, but when i updated my CPU with amd store.mi it bluescreened me, thankfully i fixed that. but that aside the issue still persists and isnt going away.
my specs are
auros trx40 master.
amd 3970x threadripper.
64 gigs of trident z neo ram
samsung 980 pro 2 tb ssd
geforce rtx 3090
power supply is a corshair 1200w
windows 10
checking my games dmp file it shows this:
************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true
-- Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true
>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds
************* Waiting for Debugger Extensions Gallery to Initialize **************
>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.015 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 36
Microsoft (R) Windows Debugger Version 10.0.25921.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Program Files (x86)\Steam\dumps\reports\7d0c1940-45f3-4bc3-92cd-6359190962e9.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19041 (3393) MP (64 procs) Free x64
Product: WinNt
Edition build lab: Windows NT 10.0.19041.3393
Debug session time: Thu Sep 14 18:52:59.000 2023 (UTC - 6:00)
System Uptime: not available
Process Uptime: 0 days 0:00:02.000
................................................................
..........................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3d1c.3d50): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
*** WARNING: Unable to verify checksum for ntdll.dll
*** WARNING: Unable to verify checksum for KERNELBASE.dll
ntdll!NtDelayExecution+0x14:
00007ffe`48d6d4d4 c3 ret
0:012> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
*** WARNING: Unable to verify checksum for KERNEL32.DLL
*** WARNING: Unable to verify checksum for USER32.dll
*** WARNING: Unable to verify checksum for ole32.dll
KEY_VALUES_STRING: 1
Key : AV.Dereference
Value: String
Key : AV.Fault
Value: Read
Key : Analysis.CPU.mSec
Value: 640
Key : Analysis.Elapsed.mSec
Value: 716
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 265
Key : Analysis.Init.Elapsed.mSec
Value: 2391
Key : Analysis.Memory.CommitPeak.Mb
Value: 229
Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_libcef.dll!Unknown
Key : Failure.Hash
Value: {904329ad-9f97-931f-27ed-3378ce917f68}
Key : Timeline.Process.Start.DeltaSec
Value: 2
Key : WER.Process.Version
Value: 1.0.0.1
FILE_IN_CAB: 7d0c1940-45f3-4bc3-92cd-6359190962e9.dmp
NTGLOBALFLAG: 0
PROCESS_BAM_CURRENT_THROTTLED: 0
PROCESS_BAM_PREVIOUS_THROTTLED: 0
CONTEXT: (.ecxr)
rax=00000213684e2348 rbx=0000000000000031 rcx=000000c714efc340
rdx=000000c714efbfb4 rsi=0000000000000004 rdi=00000000000001a4
rip=00007ffdebcbf0b4 rsp=000000c714efbd70 rbp=0000000000000064
r8=0000000000000004 r9=0000021364abfb90 r10=0000000000000002
r11=00000213684e24ec r12=000000c714efc340 r13=000000000000007f
r14=000000000000006f r15=000000c714efbe30
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=0000 ds=0000 es=0000 fs=0053 gs=002b efl=00010202
libcef!cef_string_multimap_size+0x3346c4:
00007ffd`ebcbf0b4 c4624d900498 vpgatherdd ymm8,dword ptr [rax+ymm3*4],ymm6 ds:00000213`684e240c=00000000
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffdebcbf0b4 (libcef!cef_string_multimap_size+0x00000000003346c4)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000213684f233c
Attempt to read from address 00000213684f233c
PROCESS_NAME: steamwebhelper.exe
READ_ADDRESS: 00000213684f233c
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 00000213684f233c
STACK_TEXT:
000000c7`14efbd70 00007ffd`ebc29ece : 000000c7`14efbf50 00000213`6557b250 000000c7`14efbf50 00007ffe`48cfb86b : libcef!cef_string_multimap_size+0x3346c4
000000c7`14efbdf0 00007ffd`ebb16679 : 00000013`3f800000 00000000`00000000 000000c7`14efc0f8 00000000`00000000 : libcef!cef_string_multimap_size+0x29f4de
000000c7`14efc080 00007ffd`ebbe9464 : 000000c7`14efc140 00000000`00000000 00000000`00000006 00000213`6402afe0 : libcef!cef_string_multimap_size+0x18bc89
000000c7`14efc100 00007ffd`ebbe8c66 : 00000213`42440000 00007ffe`48cf47b1 00000213`62220000 00000213`61fb0000 : libcef!cef_string_multimap_size+0x25ea74
000000c7`14efc180 00007ffd`ebb42637 : 00000000`42440000 00000000`00000000 00000000`00000000 00000000`00000000 : libcef!cef_string_multimap_size+0x25e276
000000c7`14efc2d0 00007ffd`ebb441d7 : 000000c7`42440000 00000000`00000000 000000c7`14efd070 000000c7`14efd1d8 : libcef!cef_string_multimap_size+0x1b7c47
000000c7`14efd1d0 00007ffd`ebb0881e : 00000000`00000000 00000213`64867901 000000c7`14efe6b8 00000213`655726b8 : libcef!cef_string_multimap_size+0x1b97e7
000000c7`14efe170 00007ffd`ebb08d2c : 00000000`00000000 3f000000`3f000000 00000002`00000001 00000000`00000000 : libcef!cef_string_multimap_size+0x17de2e
000000c7`14efe360 00007ffd`ebb29cef : 00000000`00000000 00000000`00000000 3f000000`3f000000 00000100`00000001 : libcef!cef_string_multimap_size+0x17e33c
000000c7`14efe560 00007ffd`ebb26a10 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : libcef!cef_string_multimap_size+0x19f2ff
000000c7`14efe6a0 00007ffd`ee96b6ca : 00000002`00000000 00007ffe`48cfb86b 00000000`00000000 00000213`648473b0 : libcef!cef_string_multimap_size+0x19c020
000000c7`14efe760 00007ffd`ee96e022 : 00000000`00000009 00000000`00000000 00000213`622202c4 00000213`62220000 : libcef!h264_unlocked+0x6c7cca
000000c7`14efeb90 00007ffd`ee96df84 : 00000000`0003000b 00000000`000000c4 00000213`648a56f0 000000c7`14eff038 : libcef!h264_unlocked+0x6ca622
000000c7`14efee50 00007ffd`ee9823d2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : libcef!h264_unlocked+0x6ca584
000000c7`14eff110 00007ffd`eec44152 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : libcef!h264_unlocked+0x6de9d2
000000c7`14eff1f0 00007ffd`eec440fb : 00000213`64840b50 00007ffd`ebb20940 00000213`648a69e0 00000000`00000400 : libcef!h264_unlocked+0x9a0752
000000c7`14eff240 00007ffd`eec5b928 : 00000213`6557d200 00000000`00000032 00000213`62220000 00000213`64869250 : libcef!h264_unlocked+0x9a06fb
000000c7`14eff2e0 00007ffd`eec3b447 : 000000c7`14eff558 00007ffd`f1440400 00007ffd`00000032 000000c7`00000000 : libcef!h264_unlocked+0x9b7f28
000000c7`14eff440 00007ffd`eec09693 : 00000213`64843d30 00000000`00000001 00000213`654b9410 00007ffd`eeb9841f : libcef!h264_unlocked+0x997a47
000000c7`14eff500 00007ffd`f123aadc : 00000213`63f667d0 00000213`63f668b0 000000c7`14eff6f8 00000000`00000000 : libcef!h264_unlocked+0x965c93
000000c7`14eff5d0 00007ffd`f123a4ed : 00000213`63f66800 00007ffd`f123a537 00000213`63faa0c8 00000000`00000000 : libcef!VR_GetStringForHmdError+0x1062300
000000c7`14eff6d0 00007ffd`f123a47d : ffffffff`ffffffff 00007ffe`47d55860 00000213`63faa0c0 00007ffd`edcacf4b : libcef!VR_GetStringForHmdError+0x1061d11
000000c7`14eff710 00007ffd`edc9df6d : ffffffff`ffffffff 00000213`620164e0 00000000`00000000 00000000`00000000 : libcef!VR_GetStringForHmdError+0x1061ca1
000000c7`14eff760 00007ffe`47d57344 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : libcef!cef_time_delta+0xca02e
000000c7`14eff7e0 00007ffe`48d226b1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x14
000000c7`14eff810 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21
SYMBOL_NAME: libcef+3346c4
MODULE_NAME: libcef
IMAGE_NAME: libcef.dll
STACK_COMMAND: ~12s; .ecxr ; kb
FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_libcef.dll!Unknown
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 85.0.0.0
FAILURE_ID_HASH: {904329ad-9f97-931f-27ed-3378ce917f68}
Followup: MachineOwner
---------
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true
-- Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true
>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds
************* Waiting for Debugger Extensions Gallery to Initialize **************
>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.015 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 36
Microsoft (R) Windows Debugger Version 10.0.25921.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Program Files (x86)\Steam\dumps\reports\7d0c1940-45f3-4bc3-92cd-6359190962e9.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19041 (3393) MP (64 procs) Free x64
Product: WinNt
Edition build lab: Windows NT 10.0.19041.3393
Debug session time: Thu Sep 14 18:52:59.000 2023 (UTC - 6:00)
System Uptime: not available
Process Uptime: 0 days 0:00:02.000
................................................................
..........................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3d1c.3d50): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
*** WARNING: Unable to verify checksum for ntdll.dll
*** WARNING: Unable to verify checksum for KERNELBASE.dll
ntdll!NtDelayExecution+0x14:
00007ffe`48d6d4d4 c3 ret
0:012> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
*** WARNING: Unable to verify checksum for KERNEL32.DLL
*** WARNING: Unable to verify checksum for USER32.dll
*** WARNING: Unable to verify checksum for ole32.dll
KEY_VALUES_STRING: 1
Key : AV.Dereference
Value: String
Key : AV.Fault
Value: Read
Key : Analysis.CPU.mSec
Value: 640
Key : Analysis.Elapsed.mSec
Value: 716
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 265
Key : Analysis.Init.Elapsed.mSec
Value: 2391
Key : Analysis.Memory.CommitPeak.Mb
Value: 229
Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_libcef.dll!Unknown
Key : Failure.Hash
Value: {904329ad-9f97-931f-27ed-3378ce917f68}
Key : Timeline.Process.Start.DeltaSec
Value: 2
Key : WER.Process.Version
Value: 1.0.0.1
FILE_IN_CAB: 7d0c1940-45f3-4bc3-92cd-6359190962e9.dmp
NTGLOBALFLAG: 0
PROCESS_BAM_CURRENT_THROTTLED: 0
PROCESS_BAM_PREVIOUS_THROTTLED: 0
CONTEXT: (.ecxr)
rax=00000213684e2348 rbx=0000000000000031 rcx=000000c714efc340
rdx=000000c714efbfb4 rsi=0000000000000004 rdi=00000000000001a4
rip=00007ffdebcbf0b4 rsp=000000c714efbd70 rbp=0000000000000064
r8=0000000000000004 r9=0000021364abfb90 r10=0000000000000002
r11=00000213684e24ec r12=000000c714efc340 r13=000000000000007f
r14=000000000000006f r15=000000c714efbe30
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=0000 ds=0000 es=0000 fs=0053 gs=002b efl=00010202
libcef!cef_string_multimap_size+0x3346c4:
00007ffd`ebcbf0b4 c4624d900498 vpgatherdd ymm8,dword ptr [rax+ymm3*4],ymm6 ds:00000213`684e240c=00000000
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffdebcbf0b4 (libcef!cef_string_multimap_size+0x00000000003346c4)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000213684f233c
Attempt to read from address 00000213684f233c
PROCESS_NAME: steamwebhelper.exe
READ_ADDRESS: 00000213684f233c
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 00000213684f233c
STACK_TEXT:
000000c7`14efbd70 00007ffd`ebc29ece : 000000c7`14efbf50 00000213`6557b250 000000c7`14efbf50 00007ffe`48cfb86b : libcef!cef_string_multimap_size+0x3346c4
000000c7`14efbdf0 00007ffd`ebb16679 : 00000013`3f800000 00000000`00000000 000000c7`14efc0f8 00000000`00000000 : libcef!cef_string_multimap_size+0x29f4de
000000c7`14efc080 00007ffd`ebbe9464 : 000000c7`14efc140 00000000`00000000 00000000`00000006 00000213`6402afe0 : libcef!cef_string_multimap_size+0x18bc89
000000c7`14efc100 00007ffd`ebbe8c66 : 00000213`42440000 00007ffe`48cf47b1 00000213`62220000 00000213`61fb0000 : libcef!cef_string_multimap_size+0x25ea74
000000c7`14efc180 00007ffd`ebb42637 : 00000000`42440000 00000000`00000000 00000000`00000000 00000000`00000000 : libcef!cef_string_multimap_size+0x25e276
000000c7`14efc2d0 00007ffd`ebb441d7 : 000000c7`42440000 00000000`00000000 000000c7`14efd070 000000c7`14efd1d8 : libcef!cef_string_multimap_size+0x1b7c47
000000c7`14efd1d0 00007ffd`ebb0881e : 00000000`00000000 00000213`64867901 000000c7`14efe6b8 00000213`655726b8 : libcef!cef_string_multimap_size+0x1b97e7
000000c7`14efe170 00007ffd`ebb08d2c : 00000000`00000000 3f000000`3f000000 00000002`00000001 00000000`00000000 : libcef!cef_string_multimap_size+0x17de2e
000000c7`14efe360 00007ffd`ebb29cef : 00000000`00000000 00000000`00000000 3f000000`3f000000 00000100`00000001 : libcef!cef_string_multimap_size+0x17e33c
000000c7`14efe560 00007ffd`ebb26a10 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : libcef!cef_string_multimap_size+0x19f2ff
000000c7`14efe6a0 00007ffd`ee96b6ca : 00000002`00000000 00007ffe`48cfb86b 00000000`00000000 00000213`648473b0 : libcef!cef_string_multimap_size+0x19c020
000000c7`14efe760 00007ffd`ee96e022 : 00000000`00000009 00000000`00000000 00000213`622202c4 00000213`62220000 : libcef!h264_unlocked+0x6c7cca
000000c7`14efeb90 00007ffd`ee96df84 : 00000000`0003000b 00000000`000000c4 00000213`648a56f0 000000c7`14eff038 : libcef!h264_unlocked+0x6ca622
000000c7`14efee50 00007ffd`ee9823d2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : libcef!h264_unlocked+0x6ca584
000000c7`14eff110 00007ffd`eec44152 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : libcef!h264_unlocked+0x6de9d2
000000c7`14eff1f0 00007ffd`eec440fb : 00000213`64840b50 00007ffd`ebb20940 00000213`648a69e0 00000000`00000400 : libcef!h264_unlocked+0x9a0752
000000c7`14eff240 00007ffd`eec5b928 : 00000213`6557d200 00000000`00000032 00000213`62220000 00000213`64869250 : libcef!h264_unlocked+0x9a06fb
000000c7`14eff2e0 00007ffd`eec3b447 : 000000c7`14eff558 00007ffd`f1440400 00007ffd`00000032 000000c7`00000000 : libcef!h264_unlocked+0x9b7f28
000000c7`14eff440 00007ffd`eec09693 : 00000213`64843d30 00000000`00000001 00000213`654b9410 00007ffd`eeb9841f : libcef!h264_unlocked+0x997a47
000000c7`14eff500 00007ffd`f123aadc : 00000213`63f667d0 00000213`63f668b0 000000c7`14eff6f8 00000000`00000000 : libcef!h264_unlocked+0x965c93
000000c7`14eff5d0 00007ffd`f123a4ed : 00000213`63f66800 00007ffd`f123a537 00000213`63faa0c8 00000000`00000000 : libcef!VR_GetStringForHmdError+0x1062300
000000c7`14eff6d0 00007ffd`f123a47d : ffffffff`ffffffff 00007ffe`47d55860 00000213`63faa0c0 00007ffd`edcacf4b : libcef!VR_GetStringForHmdError+0x1061d11
000000c7`14eff710 00007ffd`edc9df6d : ffffffff`ffffffff 00000213`620164e0 00000000`00000000 00000000`00000000 : libcef!VR_GetStringForHmdError+0x1061ca1
000000c7`14eff760 00007ffe`47d57344 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : libcef!cef_time_delta+0xca02e
000000c7`14eff7e0 00007ffe`48d226b1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x14
000000c7`14eff810 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21
SYMBOL_NAME: libcef+3346c4
MODULE_NAME: libcef
IMAGE_NAME: libcef.dll
STACK_COMMAND: ~12s; .ecxr ; kb
FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_libcef.dll!Unknown
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 85.0.0.0
FAILURE_ID_HASH: {904329ad-9f97-931f-27ed-3378ce917f68}
Followup: MachineOwner
---------
Mod Edit: Added long log file to a spoiler.
Mod Edit 2: Power Supply added to specs list.
Last edited by a moderator: