Question Arctis 5 microphone not working

Feb 7, 2020
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I have tried increasing microphone volume, I have made sure that my computer is set to the arctis 5 mic in sound setting, steelseries engine is up to date, I have made sure that I have the mic unmuted on my headset, but my microphone simply will not work and as a side not the lights won't work either even though I have them turned on
 

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