Hello, how is Dell's monitors and their services in case something goes wrong? I read that they have a three year advanced replacement warranty. Do they honor it in case there is a problem with their monitors?
I've owned in the past and would have no issue buying a Dell monitor today.Hello, how is Dell's monitors and their services in case something goes wrong? I read that they have a three year advanced replacement warranty. Do they honor it in case there is a problem with their monitors?
I've owned in the past and would have no issue buying a Dell monitor today.
As with all online reviews, you mostly see the negatives.It seems that their monitors range from good to excellent in general but after-sales services could be another story. From 629 google reviews, Dell Canada has an average of 1.5 points out of 5. This looks horrible.
I contacted them this morning asking them to clarify their return policies. Then the guy said that he discussed with his supervisor and he could offer me about $90 discount/monitor and if I buy an extended 3-year warranty to extend it to six years at the same time, I only need to pay about $50/monitor. However, I had to order it at that time. I told him that I needed to think about it but he kept trying to make me to order. I asked him for a promotion code so I could enter it to get the discounts if I end up ordering. He said that there is no discount code. At the end, I just said I have to go. Now, I asked him if he could provide a secure link for me to place the order on their website with the special discounts. He said that there is no link and I would have to order it via the phone. He said that his supervisor could call me or I could call him. Is this normal? If I end up buying Dell, is it better to just place the order on their website even without that special discounts?
Perhaps one way is to buy three mid-range monitors of about $450/each and not to worry about durability as they could be replaced at lower cost. Any suggestions?
Are you locked into mid and upper range expensive monitors for reasons related to perceived build quality, durability, or freedom from any issues? I'm not at all sure that would be a good reason. I am generally suspicious of quality control on PC related products, regardless of price.
What do you think of their U3223QE?
Kind of. You are also right. After trying several monitors, it is also depending on luck as people called lottery.
Based on monitors I have tried, monitors about 1K have smaller backlight bleed and when watching 4K youtube videos with dark background, those monitors have color modes that could display black and black while cheaper ones showed black as ugly pixelated blocks.
You're never going to get away from pixelated blocks in dark scenes on videos, because that's simply the nature of how things work. For one, you're never going to get a smooth transition between colors across a large enough run of the screen. For most video formats, there's 256 shades of a pure color. In an HD resolution, there's 1920 pixels to go across. In dark scenes, this gets worse as you're now working with say 16 shades across the entire screen.Am I correct that if I go nuts seeing backlight bleed and ugly pixilated blocks in dark background or scene, I should just go back to TV? The 49" 4K TV I used is too big. Tried the Samsung Q90A 32". It has no backlight bleed nor IPS glow but when I watched that batman youtube video, it showed ugly pixelated blocks. 43" TV might be a bit big. Haven't tried yet. For my work 2-3 32" 4K is the best.
You're never going to get away from pixelated blocks in dark scenes on videos, because that's simply the nature of how things work. For one, you're never going to get a smooth transition between colors across a large enough run of the screen. For most video formats, there's 256 shades of a pure color. In an HD resolution, there's 1920 pixels to go across. In dark scenes, this gets worse as you're now working with say 16 shades across the entire screen.
While dithering could be a thing to alleviate this, codecs don't incorporate this. Or at least, it won't store this data because it reduces the efficiency of the output. The player would have to be able to inject film grain or a similar effect.
Blocky artifacts are not a problem with the display, it's a problem with how videos are encoded and played backAre you referring to computer monitors or all displays including TV?
I read that the Samsung Q60A 32" is the best 32" 4K TV but when I tried it, it had serious problem with dark scene. Changing the color mode did not help. LG and BenQ monitors I tried also had this problem initially but after I changed to some color modes, the problem disappeared or at least masked that it became unnoticeable. For the BenQ one, skin color became a bit reddish though.
Customer service/warranty type stuff: from average to horrible, which means you should lower your expections. You may well be somewhere between disappointed and outraged if you ever have to deal with them.
Does that include product return within the return period?
I will say that I almost never have a problem with Dell's products. Unless things have changed, Dell typically sources their panels from LG, so going with a comparably priced or marketed LG monitor is likely as safe a bet.Given my complaints about various issues, what kind of display is recommended?
I wonder if going back to TV is better to me. Too bad the Samsung Q60A is the only 32" 4K TV in recent years. 43" may be too big.
How is the Dell U3223QE?
I was within warranty on a major problem.
Had to make about 10 phone calls to Timbuktu customer service to get it replaced.
Hacked my way through a wall of English as a 4th language.
In every phone call I had to explain the problem and all prior phone calls each time.
Every phone call was to a different person. Whoever picked up the call by chance to an 800 number I dialed.
Each person I talked to said they would call me back. None did. I had to initiate contact 10 different times and retell my entire story every time.
Took 2 weeks.
Should have taken a max of 2 phone calls.
Would you get a big enjoy out of doing that?
Lower your expectations. Twice.