- Dec 17, 2017
- 3
- 0
- 510
I decided to treat myself at the end of the year by building a new Ryzen build. Ryzen 3 1300x, ASRock AB350M Pro4, G.Skill F4-3000C16S-8GISB.
It all worked fine for about 2 weeks, then yesterday it froze while I was playing Cities:Skylines. The BGM was still playing, which was weird, but the system would not respond to keyboard inputs or ping requests (I have to do a hard reset at that point). Happens on both Windows and Linux. Then it got worse, and I couldn't even open a new dialogue box without it freezing. In each case, there was no log data written and Windows never even blue-screened. I've never overclocked this, I've set the RAM to the default profile, even tried a BIOS upgrade to the most recent version. Nothing seems to have helped. On the plus side, memtest86+ is stable. Other things I've tried include disabling cool'n'quiet and precision boost, set "performance mode" in Windows power settings. Tried another psu. Tried unplugging the hard drives to rule out a bad disk.
I want to just return all of it and not have to worry, but Newegg doesn't accept processors for return and will probably charge restocking fees. Basically I can either return my mobo/ram and have a fancy processor keychain or I can try replacing some of that stuff. Is it worth it? As it stands I can still get some money back for the mobo/RAM - if I send it for replacement then they won't accept another replacement as we're approaching their 30-day return limit (and their Cust Service has been very specific in telling me that they won't accept anything past 30 days).
Anyone have this issue before? Any suggestions?
UPDATE (Dec 27/2017): Contacted ASRock support about this. Their support person just told me to return the motherboard and implied that I might look for a different model. I guess this is a common issue with these boards?
It all worked fine for about 2 weeks, then yesterday it froze while I was playing Cities:Skylines. The BGM was still playing, which was weird, but the system would not respond to keyboard inputs or ping requests (I have to do a hard reset at that point). Happens on both Windows and Linux. Then it got worse, and I couldn't even open a new dialogue box without it freezing. In each case, there was no log data written and Windows never even blue-screened. I've never overclocked this, I've set the RAM to the default profile, even tried a BIOS upgrade to the most recent version. Nothing seems to have helped. On the plus side, memtest86+ is stable. Other things I've tried include disabling cool'n'quiet and precision boost, set "performance mode" in Windows power settings. Tried another psu. Tried unplugging the hard drives to rule out a bad disk.
I want to just return all of it and not have to worry, but Newegg doesn't accept processors for return and will probably charge restocking fees. Basically I can either return my mobo/ram and have a fancy processor keychain or I can try replacing some of that stuff. Is it worth it? As it stands I can still get some money back for the mobo/RAM - if I send it for replacement then they won't accept another replacement as we're approaching their 30-day return limit (and their Cust Service has been very specific in telling me that they won't accept anything past 30 days).
Anyone have this issue before? Any suggestions?
UPDATE (Dec 27/2017): Contacted ASRock support about this. Their support person just told me to return the motherboard and implied that I might look for a different model. I guess this is a common issue with these boards?
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