ASRock RMA process, need some help

[Basho]

I have an ASRock z77 pro3 that, after many months of use, has had a System Timer Failure (with testing, has proven to be something wrong with the motherboard, every other component worked great).

I considered the RMA process and have found that they may charge me a fee of $50 for a fix or replacement. If that's the case I may just buy another brand of mobo with the money that has a better customer support.

If I should continue with the RMA process, I still do not know what the form means by 'VGA' (Video Graphics Array [a form of video transfer right?]) when asks me to list my other computer parts. The options after the fill in space are: Onboard, AGP, & PCIE. It requires me to put something and I'm not sure what; my motherboard? my graphics card?

 

[i7Baby]

VGA - video - onboard - comes from your motherboard. AGP (old style) - don't worry. PCIE - graphics card

 

[Basho]

So, I should fill out that part with the name of my motherboard or my graphics card? I don't see why they need to know this, since I tested the motherboard without the graphics card as a precaution

 

[i7Baby]

Just tick both

 

[Dark Lord of Tech]

They basically want a summary of the setup you were running on the board.
Graphic cards , PSU , MEMORY ETC.

 

[Basho]

It has a fill in section, which is required, and a drop down bar next to it which only allows one selection.
Basically:

VGA*
[_____________] [Please select ↨]

 

[Dark Lord of Tech]

LIST THE CARD YOU WERE RUNNING , some ask for a Hardware setup.

 

[Basho]

Okay so, if I were using a card, input that. and if i was not, what would I put?
And if I was running a card, why label that part 'VGA'? I thought that was an older method of video transfer

 

[Dark Lord of Tech]

NA. NOT APPLICABLE