Question Asus laptop: no internal sound speaker working after RMA return

[Fetito]

Hello!

I just picked up my Asus ROG Strix G513 and went back home and the internal sound speaker does not work.

• according to Asus only the chasis has been exchanged
• the internal speakers worked without issues before I gave it to an RMA (only the chasis got exchanged)
• the drivers are up to date
• even the Asus startup sound in the BIOS does not sound after I enable it again
• I reset the BIOS to the default settings
• the BIOS is on the latest version
• all other external sound devices such as headphones work (via headphone jack)
• the internal speaker even shows activity if I play a YouTube video as if it recognized the sound volume (even the mic!), but the internal speaker just does not sound
• Windows shows no error messages, no disabled devices

Is there maybe just a button on the laptop that disabled the sound?

Or did the Asus guys accidentaly remove a cable of the internal speaker?

Thank you!

 

[helpstar]

maybe the speakers are just not connected to the motherboard. to replace a chassis, all components would have been removed/disconnected while doing that.

in the video is similar speaker config, on the right there is one connector which has to be plugged into the motherboard, maybe asus missed that

View: https://www.youtube.com/watch?v=ChEMp_ZNSn4


to open up your laptop:

View: https://www.youtube.com/watch?v=FHzRq6FpyEc

 

[Fetito]

Well, they confirmed that the internal speaker is broken but according to the official Asus technician they do not have spare parts to replace the speaker.

What do I do now? The laptop is now one month old, had been most of the time at the service center.

 

[XxDarkMario20xX]

Well, they confirmed that the internal speaker is broken but according to the official Asus technician they do not have spare parts to replace the speaker.

What do I do now? The laptop is now one month old, had been most of the time at the service center.

They may have to order an spare part to fix your laptop and that means waiting. Your still under warranty so if ASUS cant replace speaker then would ask them to replace the laptop!. But you may have to wait if there getting an spare part but if your product was brand new you could sent it back to store 30 day return thing.

Also dont think you should open laptop up because that could avoid your warranty

 

[Fetito]

They may have to order an spare part to fix your laptop and that means waiting. Your still under warranty so if ASUS cant replace speaker then would ask them to replace the laptop!. But you may have to wait if there getting an spare part but if your product was brand new you could sent it back to store 30 day return thing.

Also dont think you should open laptop up because that could avoid your warranty

Thanks. You rule! I brought the device back to the store and got a new one. Issue resolved. The official technicians had to spare parts.

 

[XxDarkMario20xX]

Thanks. You rule! I brought the device back to the store and got a new one. Issue resolved. The official technicians had to spare parts.

Atleast now you got brand new one now. Hope nothing gose wrong with it and you have fun

 

[King Dranzer]

Well, they confirmed that the internal speaker is broken but according to the official Asus technician they do not have spare parts to replace the speaker.

What do I do now? The laptop is now one month old, had been most of the time at the service center.

One month old. I'd ask for replacement not repair at this point. Yes delete all the data off it after they confirm and agree for a replacement. And get it done. Should have done the first time instead of getting body replaced on less than 1 month old Laptop.