ASUS PA328Q Monitor **99.5% RGB LIE**

[mapkos13]

Any help of comments would be appreciated-

I'll keep this fairly brief-

Purchased an ASUS PA328Q monitor because they stated the monitor covers 99.5% of the RGB color space. As a photographer, I'm sure I do not have to explain the importance of the accuracy of my display.

After a Spyder 5 calibration, I discovered that in fact the monitor is only covering 80% of the RGB space. What? That's not even close! so after many emails and calls with no good answer I finally spoke to a supervisor who stated they do not have firmware to make the monitor produce 99.5% coverage.

So basically I purchased a monitor that was stated and is still stated to cover RGB and it simply does not.

What do I do here? Is there any recourse? Is this false advertising? I feel like I was mislead as a consumer and ASUS should make it right. If any of you have any input I'd welcome some ideas.

The system:

6700K
GeForce GTX 970
32GB Ram
Hooked through 1.2 Displayport at full resolution and 60hz
Windows 10 64bit

Calibrated with Spyder Elite 5

Thanks!

 

[vrumor]

Talk to ASUS, doesnt matter what anyone here says. If they wont make it right, criticize them on social media.

 

[ex_bubblehead]

They quite clearly state "99.5% Adobe RGB (emphasis mine) true color reproduction" (https://www.asus.com/us/Monitors/PA328Q/). Adobe RGB is a subset of the entire RGB color space, so there is no exaggeration or false advertising here at all.

 

[mapkos13]

They quite clearly state "99.5% Adobe RGB (emphasis mine) true color reproduction" (https://www.asus.com/us/Monitors/PA328Q/). Adobe RGB is a subset of the entire RGB color space, so there is no exaggeration or false advertising here at all.

ex_bubblehead- I think you may have cracked the gap in my analysis.

Basically, you're saying that since Adobe RGB is a subset of RGB the fact I am getting 80% RGB through the Spyder doesn't necessarily mean I am not getting 99.5% of Adobe RGB. I'm not sure why but I think I just had in my head the Spyder was set to measure Adobe RGB and not the entire RGB color space.

If that's the deal- case closed.

So now I wonder that because they tout their out of box calibration, should I be working with that or stay with the Spyder calibration I do on-site.

Thanks again!

**UPDATE** Actually, now that I've thought through this. There is something still missing here. I'll concede that the above makes sense but what doesn't make sense is that the ASUS engineer told me tonight that they do not have firmware for this monitor that allows it to reproduce 99.5% of Adobe RGB. At first we spoke drivers and Windows 10 but then he came back and said it's actually not the driver, it's the lack of firmware.

So maybe I stumbled upon it accidentally, but there is clearly a known issue with this monitor not producing the reproduction as stated.