Asus Radeon HD 7770 crashes while playing games

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Sophie King

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Jul 4, 2013
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Hello,
I recently was recommend this graphics card for my PC:
http://www.amazon.co.uk/Asus-DirectCU-CrossFireX-Technology-Eyefinity/dp/B007RS49EG/ref=sr_1_2?ie=UTF8&qid=1372964057&sr=8-2&keywords=amd+hd+7770

Every game I play crashes after 1-2 minutes including Saints Row 3, GTA and even games like Dota 2 and Don't Starve. The longest session I have played a game for is 15 minutes before my screen goes black, goes to desktop and the sound loops of the game and my computer becomes unresponsive.
I have tried clean uninstalling using the AMD uninstaller, and re-installing using the suggested download from AMD. I also tried installing from the disk but had the same issue. I have checked all drivers are up to date. I have also applied this fix from Microsoft, but no changes:
http://support.microsoft.com/kb/2665946

My system:

  • 10GB RAM DDR3
    Windows 7
    AMD Quad Core Processor
    Corsair Builder Series CX 500 PSU

Any help would be really appreciated.
 
Solution
H
All 7000 series AMD cards and Nvidia 600 and 700 series cards as well as Titan are compatible with all PCI-E standards, so they are fully backwards compatible. The only thing that differs is the data bandwidth, which doesn't have a big enough difference between current gen 2.0 and 3.0 PCI-E graphics cards to make a noticeable difference. We're talking less than 5% performance gains with the top-tier cards.
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Well I get the error "Display driver stopped responding and has recovered"

So I assumed so, don't see what else it could be as it's only games that it crashes on and these games worked when I had an older card but updated it to what I thought would be better.
 
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I had a cheap Radeon HD 4650 Graphics Card, it did the job but terrible quality.
I'm not very knowledgeable in the area of building PCs so I assumed it may have been mixing the card with something that isn't compatible 🙁
 
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No guarantees that this issue can or should be user fixed but I may at least be able to pinpoint the cause. Can you install MSI Afterburner and keep it running in the background while you deliberately fire up a demanding game and crash the card? Then use the graphs and give us some data like GPU usage, VRAM usage, max. GPU temperatures and fan speeds. You can also set up the on screen display from the settings, and keep an eye on these things while in game even in fullscreen. Just play around with the settings or watch a Youtube tutorial. It takes about a minute or two to figure out how to set it up.

This might tell us if the fan isn't spinning properly or the memory is faulty.
 
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The fan speed and tachometer graphs look a bit funny to me. It claims that the fan is staying at 10% speed all the time, yet tachometer claims a bit above 1000 RPM with very little to no fluctuation. Does the fan audibly spin up under heavy stress?
 
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Well this is confusing.

There are a couple of things you can try but just pulling at straws here. Update your motherboard BIOS, try reverting to older AMD drivers or the newest Beta drivers, try another PCI-E slot if you have them, try the card in another system if possible, unistall drivers and run Driver Sweeper to get rid of any traces then restart and reinstall, update GPU BIOS (only if you know what you're doing or if Asus has an automated application for this).

If none of that works then you can either try further by contacting Asus customer support or just RMA the card...
 
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Blonde moment, I forgot I returned the Corsair and bought a Crucial hah! So sorry. Just embarrassed myself on the phone to Amazon too.

All your solutions didn't have any changes so waiting on support now :)
 
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I deleted a post that was wrong so I guess you are missing out on part of the issue haha. I just made a little mess up.

I had a thought, I have one 8GB of ram and 2GB of ram, I ran memtest and it said that it could not allocate 4090MB of RAM? So does that mean it could be crashing because my RAM isn't functioning? I'm removing the 2GB later but is my 8GB faulty?
 
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Good question. Combining different types of modules is usually not recommended and not being able to allocate memory does suggest some type of memory related issues but it's not enough proof as of yet if that's causing the crashes. Can you tell us exactly how many DIMMs do you have installed, what they are and what settings are they running at?
 
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I did have two sticks, one Crucial technology 8GB and the other Kingston 2GB but I have now removed the Kingston and plan on purchasing a matching Crucial.

This is my Crucial:
http://www.ebuyer.com/432450-crucial-8gb-ddr3-1600-mhz-pc3-12800-cl9-1-5v-ballistix-sport-udimm-240pin-bls8g3d1609ds1s00ceu?utm_source=google&utm_medium=products&gclid=CM3fxav3n7gCFWXKtAodHVUA0w

As for the settings, I'm afraid I have no idea but here's a screenshot on CPU-Z:
http://gyazo.com/1dc4a49e13d5e88ad7ab092bb194f363
 
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I highly doubt it, I have never heard of this so I guess not. How do I go about this? Also do you know if my card is actually compatible with my MB? Asus replied saying it's either not compatible or faulty.
 
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Not sure about compatibility as you've never mentioned what motherboard you have. However, all that graphics card requires to function is a 6-pin PCI power plug and a PCI-E 2.0 slot and I reckon it would even run off PCI-E 1.0, but no idea how it would perform.

XMP profiles are activated in the BIOS somewhere under memory options, but now that you mention it, I'm not entirely sure whether your board supports them. They are basically just saved profiles on the memory modules that set the recommended settings automatically for best performance. Never had such problems with RAM rated at speeds under 2400MHz though. If the memory is either poorly seated or the settings are screwing you over, you can try reseating it, switching slots or bumping up the voltage 00.5-0.10 volts without touching the frequency and see if it improves stability. Don't go into red though.

However, unless you've touched the memory as well before you started crashing, there's a good chance it has nothing to do with this.
 
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Oh thank you, I swapped the slot the memory was in yesterday but I think I'll look into this after I have made totally sure it isn't the card. I have been sent a replacement Graphics Card from Amazon and it should arrive tomorrow so I'll see what happens.

The MB states that it has PCI-E 2.0 x16 slot. On looking at my card on Amazon is says that it is PCI-E 3.0?

My MB: http://www.gigabyte.com/products/product-page.aspx?pid=4305#ov
 
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