Asus Radeon R7 370 4GB GDDR5 Fan Issue

[WiltshireGuy]

I've recently built a new PC, the PC build froze randomly whilst I was browsing the internet over the first few days, however after moving things around and adding two more fans this issue seems to have been resolved. However now the same freeze occurs but when I'm gaming, not even high performance gaming, just browsing the menu screen and the computer freezes.

I am wondering if my Graphics Card is overheating or not functioning as it should as the fans are not spinning on it. At first I assumed it a temperature based thing, in which they would come on if the card got too hot but even when in the menu screen with the freezing, the fan was not on.

My build is -

- AMD FX 9590 4.7GHz Socket AM3+ 8MB L3 Cache Retail Boxed Processor
- Asus Sabertooth 990FX R2.0 Socket AM3+ 8 Channel Audio ATX Motherboard
- Asus Radeon R7 370 4GB GDDR5 Dual-link DVI HDMI DisplayPort PCI-E Graphics card
- HyperX Blue Fury Series 16GB 1866MHz DDR3 CL10 DIMM (Kit of 2) Memory
- Aerocool Integrator 700W 80+ Certified PSU 12cm Black Fan Active PFC TW Caps UK Cable
- OCZ Trion 100 240GB SATAIII 2.5 Inch SSD
- WD Blue 2TB 3.5" SATA Desktop Hard Drive
- Cooler Master Hyper 212 EVO 4 Heatpipes/1x120mm Fan CPU Air Cooler

Whilst writing this my temperatures are:

CPU - 34
Graphics - 35
MB - 27

EDIT - So after having thought I had fixed the previous freezing when not gaming issue, my computer has just frozen 3 times in the space of an hour. I have run a memtest and no errors were found so I don't think it is that.

Can anyone help please?

 

[hang-the-9]

Your PSU is a Tier 4, which means it's one step bellow junk to put bluntly and is not suitable for a gaming build.

Before doing any more checking for other issues, replace the power supply, a good list to go by is here http://www.tomshardware.com/forum/id-2547993/psu-tier-list.html Tier 1 and Tier 2 are good, 3 are OK but not recommended as the price difference in many of them is too small to be worth sacrificing stability in your computer.

If the system still crashes with a good quality power supply, test the video card in another system.

 

[WiltshireGuy]

Thank you very much for your answer and help its very appreciated. I will post back if this has solved my problem.

 

[hang-the-9]

Thank you very much for your answer and help its very appreciated. I will post back if this has solved my problem.

Good luck, hopefully just a better power supply will help you, if not, at least you can sleep better knowing your system is better powered

 

[WiltshireGuy]

So changing the power supply has not fixed the issue, I was gaming for about 10 minutes before it froze again. Any other suggestions?

I think my Graphics card is overheating, as playing Magicka has the temp at 63, it has yet to freeze though.

 

[hang-the-9]

So changing the power supply has not fixed the issue, I was gaming for about 10 minutes before it froze again. Any other suggestions?

I think my Graphics card is overheating, as playing Magicka has the temp at 63, it has yet to freeze though.

Open the case and point a fan at the card (not too close as you don't want to have the card fans struggling in the outside airflow) and see if it runs OK. Did you test the thing in another system also? That would rule out an issue with the card if it works OK in another system.

 

[hang-the-9]

Also test the RAM one stick at a time. Maybe a new installation of Windows (can use a spare old drive for that so you don't mess with your existing setup if that does not help).

 

[WiltshireGuy]

Open the case and point a fan at the card (not too close as you don't want to have the card fans struggling in the outside airflow) and see if it runs OK. Did you test the thing in another system also? That would rule out an issue with the card if it works OK in another system.

Ok I will try this however, would this case be an issue:
- Aerocool GT-A White Midi Tower Gaming Case 12cm Blue LED Fan USB3 Toolless
My computer is also currently on carpeted floor.

 

[hang-the-9]

Doubt it unless you don't have enough fans in the case and cabling is messy.

 

[WiltshireGuy]

Also test the RAM one stick at a time. Maybe a new installation of Windows (can use a spare old drive for that so you don't mess with your existing setup if that does not help).

Would a bad installation of windows be this sporadic though?

 

[hang-the-9]

Also test the RAM one stick at a time. Maybe a new installation of Windows (can use a spare old drive for that so you don't mess with your existing setup if that does not help).

Would a bad installation of windows be this sporadic though?

No way to tell, you really just want to rule out anything around the most probable causes to create a known good environment. As they say in Sherlock Holmes, once you eliminate the impossible, the remainder, no matter how improbable, is the cause. If you have not totally eliminated a software issue having to do with Windows or a driver, then you still have things to rule out. Right now Windows may not be probably but it's not impossible. Once you have a clean Windows (maybe even try different versions) and clean drivers (maybe try different versions also on the clean build) then you can check that off as "impossible".

 

[WiltshireGuy]

No way to tell, you really just want to rule out anything around the most probable causes to create a known good environment. As they say in Sherlock Holmes, once you eliminate the impossible, the remainder, no matter how improbable, is the cause. If you have not totally eliminated a software issue having to do with Windows or a driver, then you still have things to rule out. Right now Windows may not be probably but it's not impossible. Once you have a clean Windows (maybe even try different versions) and clean drivers (maybe try different versions also on the clean build) then you can check that off as "impossible".

Well said, I will try all that you have suggested, currently trying it with the RAM. Then I will reinstall windows. Many thanks for your time and effort.

Do you think my Bios screen having graphical issues would have any affect on this?

 

[hang-the-9]

No way to tell, you really just want to rule out anything around the most probable causes to create a known good environment. As they say in Sherlock Holmes, once you eliminate the impossible, the remainder, no matter how improbable, is the cause. If you have not totally eliminated a software issue having to do with Windows or a driver, then you still have things to rule out. Right now Windows may not be probably but it's not impossible. Once you have a clean Windows (maybe even try different versions) and clean drivers (maybe try different versions also on the clean build) then you can check that off as "impossible".

Well said, I will try all that you have suggested, currently trying it with the RAM. Then I will reinstall windows. Many thanks for your time and effort.

Do you think my Bios screen having graphical issues would have any affect on this?

You did not mention the BIOS screen having issues before, if that's the case it's pretty much 100% video card, RAM or motherboard, maybe the CPU in the mix as a very low % chance. Best thing to do is test the card in a friend's computer and see if issue follows the card.

 

[WiltshireGuy]

You did not mention the BIOS screen having issues before, if that's the case it's pretty much 100% video card, RAM or motherboard, maybe the CPU in the mix as a very low % chance. Best thing to do is test the card in a friend's computer and see if issue follows the card.

My apologies I just went into my Bios and found this, OK I will do that then, do you think I just need to replace the card with the same one or is there a compatibility issue here?

When I researched this build there were not any red flags I found stating this card would be incompatible.

 

[hang-the-9]

You did not mention the BIOS screen having issues before, if that's the case it's pretty much 100% video card, RAM or motherboard, maybe the CPU in the mix as a very low % chance. Best thing to do is test the card in a friend's computer and see if issue follows the card.

My apologies I just went into my Bios and found this, OK I will do that then, do you think I just need to replace the card with the same one or is there a compatibility issue here?

When I researched this build there were not any red flags I found stating this card would be incompatible.

Nothing much with the card, biggest flaw I see was the power supply quality, and if you swapped that out, really anything is OK. What may have actually happened, is that the power supply was not doing a good job maintaining the card power it needed and caused the card to go bad, just a hunch about that, but it may be the cause of things. So when you swapped the power supply, since the video card was damaged now, it continued to not work properly.

 

[WiltshireGuy]

Nothing much with the card, biggest flaw I see was the power supply quality, and if you swapped that out, really anything is OK. What may have actually happened, is that the power supply was not doing a good job maintaining the card power it needed and caused the card to go bad, just a hunch about that, but it may be the cause of things. So when you swapped the power supply, since the video card was damaged now, it continued to not work properly.

Yeah OK that makes sense, I will test the card in a friends machine and see how that goes. Thanks for the help.

 

[hang-the-9]

Nothing much with the card, biggest flaw I see was the power supply quality, and if you swapped that out, really anything is OK. What may have actually happened, is that the power supply was not doing a good job maintaining the card power it needed and caused the card to go bad, just a hunch about that, but it may be the cause of things. So when you swapped the power supply, since the video card was damaged now, it continued to not work properly.

Yeah OK that makes sense, I will test the card in a friends machine and see how that goes. Thanks for the help.

Good Luck, it may not be what happened, but is one theory as to why the card continued to have issues even after a new power supply. It may have just been a bad card or something separate from it altogether.

 

[WiltshireGuy]

Ok so, I went round my mates house, tried the card in his machine no issue. Also my system did not freeze at all, when at his house after 40 minutes of gaming. Went home and it froze after 5 minutes of being on, I have tried changing the power cord, that didn't work. I am thinking it is CPU related.

He has the same Motherboard as me, I switched out my RAM for his and it still froze.

 

[hang-the-9]

Any chance you can try his power supply in your system? Maybe bring your computer over and check things together.

 

[Staggy]

I have almost the EXACT same combination of hardware, AMD 9590 CPU, Hyperx 1866mhz RAM (I have 32gb though), ASUS motherboard and GPU and I am experiencing almost the exact same problems?!
I have a corsair HX850i PSU.
Mine has only frozen once recently during general use, but freezes almost instantly when I start gaming?
If it does manage to load a game, it runs for 30 minutes at BEST before freezing up?
The PC is a brand new build, perhaps there is something between the AMD chip and the ASUS motherboard that don't agree? Or maybe the GPU and the CPU? Bad combination perhaps?
I am also genuinely in need of an answer here, I am thinking of emailing ASUS to see if they have had any similar issues?
I don't think heat is the issue in this case, I'm running a 240mm liquid cooler on the CPU and used the catalyst software to set the GPU fan to 80% during gaming, no difference at all?!

Update: Just sent a fault report to AMD in their driver fault report webpage... we shall see what eventuates?

 

[WiltshireGuy]

I have almost the EXACT same combination of hardware, AMD 9590 CPU, Hyperx 1866mhz RAM (I have 32gb though), ASUS motherboard and GPU and I am experiencing almost the exact same problems?!
I have a corsair HX850i PSU.
Mine has only frozen once recently during general use, but freezes almost instantly when I start gaming?
If it does manage to load a game, it runs for 30 minutes at BEST before freezing up?
The PC is a brand new build, perhaps there is something between the AMD chip and the ASUS motherboard that don't agree? Or maybe the GPU and the CPU? Bad combination perhaps?
I am also genuinely in need of an answer here, I am thinking of emailing ASUS to see if they have had any similar issues?
I don't think heat is the issue in this case, I'm running a 240mm liquid cooler on the CPU and used the catalyst software to set the GPU fan to 80% during gaming, no difference at all?!

Update: Just sent a fault report to AMD in their driver fault report webpage... we shall see what eventuates?

Hey man I solved this by underclocking my CPU to 4ghz. Been like this for about 3 weeks no freezes at all, runs fine no overheating or anything.