ASUS Sonic Suite II - Causing Game to Crash

[shadow_kittencorn]

I am trying to launch an Origin Game, however as soon as the loading screen finishes the game just crashes. The event log suggests that a Sonic Suite II dll is the problem and I have read other posts that corroborate this. There doesn't seem to be a proper fix and I don't have much free time to mess with it.

I tried to uninstall them, however the 'uninstall' button is greyed out in control panel. I am sure I could force it, but is it required somehow? Might just be linked to the sound card drivers.

I could also try getting a new Sound Card (https://www.amazon.co.uk/Creative-Performance-Headphone-Beamforming-Microphone/dp/B009RPQA2G) but I don't know if this would remove the need for Sonic Suite? I am assuming that this would be better than the on-board card, but I have never really explored sound cards before.

Should I force Sonic Suite to uninstall now, or go for a new sound card? Would it even fix it?

Motherboard: ASUS Ranger VIII
Sound Spec: - Supports : Jack-detection, Multi-streaming, Front Panel Jack-retasking
Audio Feature :
- SupremeFX Shielding™ Technology
- DTS Connect
- Optical S/PDIF out port(s) at back panel
- Sonic SenseAmp
- Sonic Studio
- Sonic Radar II

Thanks!

 

[Lutfij]

Sonic Suite is the software bundled with the board and comes from Asus alone. If you drop in an aftermarket sound card, Sonic suite is not needed. You could ofc, try and backup all content, be patient and reinstall the OS.

On another note, which BIOS version are you on? Given how it's a Realtek audio chip under all that covering (of Supreme FX audio) you may want to install the latest drivers found off Realtek's support site.

 

[shadow_kittencorn]

Thanks, I will check the BIOS.

I disabled Sonic Suite from running and the game works fine now.

I need to reinstall the OS anyway, but as I only get to see my desktop one day a week at the moment, I don't really want to spend it waiting for downloads...