ASUS STRIX 7.1 Serious Issues

[EF8CELESTE]

I am at my wits end with this headset, it has been over 2 months with nothing but issues, they constantly just reset for no reason, they will start to slowly crackle louder and louder to the point where i feel like im going to get tinnitus, when they start to reset they constantly do it, just turn on and off, buzz, squeel, freeze my pc. asus support was ZERO help, told me they couldnt RMA because i didnt have the box, i tried to do a firmware update and it has failed and not it is a completely dead unit, just the red lights are on, no audio,.

i have windows 7 ultimate, i have deleted every other audio driver in the pc but they keep trying to reinstall when this shuts down, every time it resets it freezes the PC.

someone PLEASE tell me what i need to do to get these things to be even close to worth it at this point. i have all the files ready to do the firmware updates.

help me out please

 

[Lutfij]

Unfortunately if Asus have refused to accept your product for an RMA and that there is no documented procedure for reviving a bricked unit/headset then you're out of luck on this one. In hind sight, it's a suggestion that you hold onto your product packaging until your warranty expires, if not more, should you decide to sell it later on.

 

[Robert4225]

I am at my wits end with this headset, it has been over 2 months with nothing but issues, they constantly just reset for no reason, they will start to slowly crackle louder and louder to the point where i feel like im going to get tinnitus, when they start to reset they constantly do it, just turn on and off, buzz, squeel, freeze my pc. asus support was ZERO help, told me they couldnt RMA because i didnt have the box, i tried to do a firmware update and it has failed and not it is a completely dead unit, just the red lights are on, no audio,.

i have windows 7 ultimate, i have deleted every other audio driver in the pc but they keep trying to reinstall when this shuts down, every time it resets it freezes the PC.

someone PLEASE tell me what i need to do to get these things to be even close to worth it at this point. i have all the files ready to do the firmware updates.

help me out please

Hello!
I had exactly the same problem like you i hope you solved it aready, but if not there is the solution:

https://www.asus.com/Headphones-Headsets/STRIX_71/HelpDesk_Download/

Here choose your operation system, then download the Version 1.7 Firmware.
Install it, then pull ot the power (usb) cable from the station, when the installer ask for it.

For me its working fine. A lways plug the 2 USBs to faster ports, dont use USB 2.0 if you can (not enough power from those, so use 3.0).

I hope it helps!

Good luck 😉