[SOLVED] Asus TUF A15 506IU keep getting bsod while browsing

[mishike]

Hi guys !

My brand new Asus TUF A15 laptop kepps getting blue screen of death while browsing, whatching movies etc.

Sometimes it writes that

The Event is the following (but sometimes it is different: RefreshRateService stopped)

Does anyone know a solution?

System

- Provider [ Name] Microsoft-Windows-WER-SystemErrorReporting [ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952} [ EventSourceName] BugCheck

- EventID 1001 [ Qualifiers] 16384

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated [ SystemTime] 2021-03-02T15:56:36.2148926Z

EventRecordID 12663

Correlation

- Execution [ ProcessID] 0 [ ThreadID] 0

Channel System

Computer DESKTOP-2ENN7CB

Security

-

EventData

param1

0x000000f7 (0xffff870fa6637c60, 0x000031127438dd14, 0xffffceed8bc722eb, 0x0000000000000000)

param2

C:\Windows\MEMORY.DMP

param3

175d987e-e308-4b01-aeb4-9a9ff18ef3c1

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Copy the mini-dump files out onto your Desktop

Do not use Winzip, use the built in facility in Windows

Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .

 

[mishike]

https://drive.google.com/file/d/14sTI3Q6EUpo9MgLcex8LM957LYLhmXHw/view?usp=sharing

Thanks, uploaded the folder's content

 

[logainofhades]

I would return it. A brand new unit should not be experiencing BSOD. That particular laptop is not a good model, either.

View: https://www.youtube.com/watch?v=ZRDUR-rPGsM

 

[mishike]

i dont think it is the laptop's problem, i will try to install a fully original clean windows on it. In maximum load bsod is not appearing only while watching yt, or vlc.

 

[Colif]

clean install to fix bsod is hammer approach but if its only new, there isn't a lot to lose. Do you want us to look at dumps as no point if you have clean installed since?

 

[mishike]

clean install to fix bsod is hammer approach but if its only new, there isn't a lot to lose. Do you want us to look at dumps as no point if you have clean installed since?

I have not done it yet, if you could say something, what could be the problem, it would be great. I want to know if it is hardware or software problem.

 

[Colif]

okay, I asked friend to check. I probably won't be very much longer today but will look when i wake up.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/uzf79wgy/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	030221-55750-01.dmp (Mar 2 2021 - 10:55:20)
Bugcheck:	DRIVER_OVERRAN_STACK_BUFFER (F7)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 45 Min(s), and 37 Sec(s)

File information:	030221-37906-01.dmp (Mar 2 2021 - 15:54:55)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 4 Hour(s), 44 Min(s), and 36 Sec(s)

File information:	030121-63203-01.dmp (Mar 1 2021 - 15:11:37)
Bugcheck:	SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:	memory_corruption (Process: Discord.exe)
Uptime:	0 Day(s), 7 Hour(s), 21 Min(s), and 40 Sec(s)

File information:	030121-26187-01.dmp (Mar 1 2021 - 07:49:40)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: MsMpEng.exe)
Uptime:	0 Day(s), 0 Hour(s), 06 Min(s), and 15 Sec(s)

Comment: The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)

Possible system page: https://www.asus.com/us/Laptops/For-Gaming/TUF-Gaming/ASUS-TUF-Gaming-A15/

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

I assume you use WIFI?

I can't find a newer WIFI driver, realtek who made chip in laptop haven't released any new ones for that in 4 years. Asus keep making newer driver packages with newer years on them but they all have to have this in them to work - https://www.realtek.com/en/component/zoo/category/rtl8821ce-software

you could return and get a newer model though they might use it in all of them.

if you use LAN I can give you newer drivers, 3rd ones down under the Windows header - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software