Question ASUS TUF Gaming B760M-Plus USB Device Over Current detected

[raphaelferdz]

hello guys. i was trying to make this new build running. just finished my build with the ASUS TUF Gaming B760M-Plus LGA1700 DDR5 motherboard. upon first boot this message on the monitor:

USB Device Over Current Status Detected. New CPU Installed. Please enter set-up to configure your system. Press F1 to continue and take advantage of ASUS optimized performance. If you wish to follow Intel guidelines and apply its stock power limits. Please disable the ASUS Performance Enhancement (APE) in the BIOS settings. Next you will enter the UEFI settings menu. System will shut down after 15 seconds.

for some reason I cannot enter the BIOS or UEFI settings menu by pressing F1 to make the necessary adjustment as recommended by the message above. i also tried delete key with no response. it will just shut down. all fans and lights work. is this a MB issue or something else? really need help here. thank you.

components:
CPU: Intel i5-12600KF
Memory: Lexus 32GB (16x2) DDR5
Storage: WD Black M.2 2TB
GPU: Sapphire Nitro+ RX-7800 XT
PSU: EVGA GT 850W
AIO: ID-Cooling SL-240

as i've said this is a new build. at first i thought the MB was defective so i returned the MB and have it replaced with a new one (the same MB), with the same result unfortunately.

 

[Darkbreeze]

F1 is not used to enter the BIOS on this board. You need to press F2 or Delete and you need to usually spam it rapid fire until you see that you are entering the BIOS. I would recommend using F2 AND it's also possible that you may need to try a different keyboard even if this is a wired model. If it is not a wired model, you may need to use a wired model initially. For some reason, some ASUS boards simply do not like some USB keyboard until the BIOS has been initially configured.

You might also try doing a hard reset of the BIOS as sometimes they might come with some options preconfigured that don't work well with your configuration. It definitely never hurts to try a hard reset anytime a situation like this or one where hardware isn't properly working or being recognized occurs. I would also check everything at the following link to make sure there is no chance something is not plugged in where it belongs or something is not plugged in wrong.

"No POST", "system won't boot", and "no video output" troubleshooting checklist

"No POST", "system won't boot", and "no video output" troubleshooting checklist This checklist is a compilation of troubleshooting ideas from many forum members. It's very important to actually perform every step in the checklist if you want to effectively troubleshoot your problem. 1.Did you...

forums.tomshardware.com

BIOS Hard Reset procedure

Power off the unit, switch the PSU off and unplug the PSU cord from either the wall or the power supply.

Remove the motherboard CMOS battery for about three to five minutes. In some cases it may be necessary to remove the graphics card to access the CMOS battery.

During that five minutes while the CMOS battery is out of the motherboard, press the power button on the case, continuously, for 15-30 seconds, in order to deplete any residual charge that might be present in the CMOS circuit. After the five minutes is up, reinstall the CMOS battery making sure to insert it with the correct side up just as it came out.

If you had to remove the graphics card you can now reinstall it, but remember to reconnect your power cables if there were any attached to it as well as your display cable.

Now, plug the power supply cable back in, switch the PSU back on and power up the system. It should display the POST screen and the options to enter CMOS/BIOS setup. Enter the bios setup program and reconfigure the boot settings for either the Windows boot manager or for legacy systems, the drive your OS is installed on if necessary.

Save settings and exit. If the system will POST and boot then you can move forward from there including going back into the bios and configuring any other custom settings you may need to configure such as Memory XMP, A-XMP or D.O.C.P profile settings, custom fan profile settings or other specific settings you may have previously had configured that were wiped out by resetting the CMOS.

In some cases it may be necessary when you go into the BIOS after a reset, to load the Optimal default or Default values and then save settings, to actually get the hardware tables to reset in the boot manager.

It is probably also worth mentioning that for anything that might require an attempt to DO a hard reset in the first place, IF the problem is related to a lack of video signal, it is a GOOD IDEA to try a different type of display as many systems will not work properly for some reason with displayport configurations. It is worth trying HDMI if you are having no display or lack of visual ability to enter the BIOS, or no signal messages.

Trying a different monitor as well, if possible, is also a good idea if there is a lack of display. It happens.

 

[raphaelferdz]

@Darkbreeze thank you for your tips. i would certainly try troubleshooting this with your recommendations. i appreciate your help.

 

[raphaelferdz]

@Darkbreeze so i tried removing the battery for reset. still have the USB message with a different instructions:

USB Device Over Current Status Detected. New CPU Installed. Please enter set-up to recover BIOS Setting. After setting up RAID, VMD Options must be set according to the interface type to avoid unknown issues. Press F1 to continue and take advantage of ASUS optimized performance. If you wish to follow Intel guidelines and apply its stock power limits. Please disable the ASUS Performance Enhancement (APE) in the BIOS settings. Next you will enter the UEFI settings menu. System will shut down after 15 seconds.

still cant enter BIOS with keys F2 and DEL. can't get pass this message. even tried ESC key.

 

[Darkbreeze]

Well, something is definitely wrong. I would pull the CPU cooler off and TRIPLE check that there are not any bent pins on the motherboard. You will probably need to use reading glasses or a magnifying glass to identify any pins that are bent or even slightly deformed from laying like the rest of the pinbed. It only takes a single pin to cause any number of problems.

Did you buy ALL of the hardware new, or was any of it used? Where did you buy it?

If there are no bent pins and none of the hardware is used, then I'd try bench testing it as outlined in my guide. If nothing can be determined by that, then I'd suggest that as unusual and uncommon as it would be, there is probably something wrong with the CPU.

It's possible you've connected something wrong coming from the front panel, such as one of the USB ports going to the motherboard. I would unplug ALL of those. Everything that comes from the front panel I would disconnect OR remove the motherboard from the case and test on the bench. You can then power on (And off) as follows.

View: https://www.youtube.com/watch?v=FuPZlliGqBw

 

[raphaelferdz]

@Darkbreeze everything brand new. bought everything from Amazon and Newegg. yeah i was thinking of disassembling everything and do a bench test like you said. thanks again.

 

[raphaelferdz]

@Darkbreeze so i did the bench test and was able to identify the culprit. its the front panel USB Type C that caused the problem. so i guess i would have to live with not using the USB-C front for now and just use the MB USB-C if i need to. i can now update my BIOS and install Windows OS. thanks again, i appreciate it. whew!

 

[Darkbreeze]

Perfect. I figured it probably had to have something to do with that. It could be that it was not connected to the right type of internal USB header as there are MANY different types of "USB C". USB C is only the form factor. There are several different "specifications" that include different generations of USB which can all be funneled into the USB C form factor at the port, so you have to make sure what you are plugging it into on the board is actually the correct spec for each case. It could also be there is a problem with the wiring, port or mini I/O board on the case too.

But at least you got it sorted to where you can use it now so right on and good luck.