Question Asus TUF Gaming x570 pci express root port problem

[Moisser]

Hi guys, so I just bought a new computer and after I did all the windows updates and the majority of the drivers and programs I restarted my Windows and at the next boot it got stuck at windows loading screen (the circle was loading but in a very strange way like in 5 fps or so) and it never got passed that point. So I thought it is a Windows issue (got corrupted or so), so I reinstalled it, but after doing the same thing with the drivers and updates, at the next restart/ boot same thing happened. This time I knew it is a driver issue and restarted in safe mode and started disabling drivers one by one in device manager. After many hours of doing this (multiple crashes and all) I managed to boot normally again, I found that if I keept one of the PCI express root port disabled my computer runs normally. The thing is now if I am trying to enable it even in safe mode I receive a blue screen (amd.data.sys) instantly, so I cannot touch them. See the picture
View: https://imgur.com/CasTmE4
. Is this error going to stay until they release a BIOS update (because I have the latest version 1005 ) or is there another solution to solve things like this?
Windows 10 Pro

Ryzen 3700x
ASUS TUF GAMING X570-PLUS (WI-FI)
32 GB RAM Corsair 3200mhz 16-18-18-36
MSI RX 470 4gb

 

[rgd1101]

did you install the latest chipset driver from amd website?

 

[Moisser]

did you install the latest chipset driver from amd website?

Yes, I have.

 

[Hypertension]

I hope this isn't a common issue was planning that same combo mobo/cpu. Haven't hit buy just yet.

 

[Moisser]

I hope this isn't a common issue was planning that same combo mobo/cpu. Haven't hit buy just yet.

I also hope is just a driver issue

 

[MATOSCH83]

I had problems with windows 10 as well, i used a windows 10 version from 2015 and ater like 5 minutes windows was crashing. make sure you ahve downlaoded the newest Windows from microsoft.

Ryzen 3700x
ASUS TUF GAMING X570-PLUS (WI-FI)
32 GB RAM Corsair dominator 3200mhz 16-18-18-36
MSI nvidia gforce gtx 970

 

[carlcamper]

Hi, I have similar problems (mine is random restarts) and am seeing the PCI express root port in the Event Viewer logs. I have the same CPU and motherboard, and am now trying to do a memtest with my Memory (Patriot Viper Steel 3600 CL17) now on DOCP stock (I tried putting the Gear Down Mode to Disabled and force 1T, otherwise, my CL sticks to CL18). Any updates on your issue?

 

[vwcrusher]

FWIW, I also am using the same CPU/MB combo and my issue was with MS. I tried transferring my license from one older pc to this setup. After following the instructions from Tom's it just wouldn't work. Eventually called MS and it took him over an HOUR to get it to work.......GL.

 

[Moisser]

FWIW, I also am using the same CPU/MB combo and my issue was with MS. I tried transferring my license from one older pc to this setup. After following the instructions from Tom's it just wouldn't work. Eventually called MS and it took him over an HOUR to get it to work.......GL.

What is MS? sorry for asking.

 

[Moisser]

On my part there's no change, I haven't tried to install a new Windows because I need my PC running for work purposes. I have done the updates though.

 

[kerberos_20]

in device manager click on view -> device by connection
find that pcie root port and see what devices are connected to it

here mine example

 

[vwcrusher]

What is MS? sorry for asking.

No worries, MS = Microsoft

 

[Moisser]

in device, manager click on view -> device by connection
find that pcie root port and see what devices are connected to it

here mine example

I have found the issue but still, I don't have a solution for it. Here is the screenshot that you asked, it is the ''Standard SATA AHCI Controller''

https://imgur.com/5S1O9we

View: https://imgur.com/5S1O9we
. I had the time for a new Windows install and I made the drivers install slowly one by one, and discovered that if I leave the standard driver from Windows for it (which is from 2006), it will boot just fine, soon as I update it, Windows will not boot, only in Safe Mode. Now that I know the problem I will write to Asus to see what they say about this.