Asus z-87 Onboard sound Not Working Well

[scoobnoob]

Hello there,
I am having trouble with the onboard sound on my Asus Z-87 motherboard. I cannot play any music or sound file without hearing some sort of 8-bit screeching sound or "lagging" in the file. For some reason, games from steam don't run into this issue as often but I cannot listen to an iTunes song without it being interrupted. It is my first home-built computer and I have made sure all of the drivers are installed but for some reason it will not play good quality sound.

I know its not the speakers because they work fine when plugged into my iPhone or mac. Therefore, i'm not sure weather its a Windows issue or Hardware issue.

I am running two bose speakers and a sub woofer into a splitter, which is plugged in to my line out jack. I cannot configure the individual ports in windows for some reason.

ALSO!!! I cannot get the multi-color jacks to work where you DIRECTLY plug in a sub, monitors, etc. They do not register in my OS.


Thanks

Zach

Asus Z-87 Motherboard
4GB 1600Mhz Ram
1TB Caviar Black WD HDD
Windows PRO 8.1
Nvidia GeForce 760 GTX Enthusiast Edition by PNY

 

[raja@asus]

Hi Zach,


Which audio driver version are you using for the board? Is this a fresh OS install?

-Raja

 

[scoobnoob]

Hi Zach,


Which audio driver version are you using for the board? Is this a fresh OS install?

-Raja

It is the most recent update available from the ASUS website. It is a fresh install as well. Just put in on last week. It IS system builder software and it IS legal. Not torrented or what have you.

 

[raja@asus]

What happens when you use the speakers without the splitter? Does the noise still occur?

If it does, I'd set up the board on a non-conductive surface outside the case and try again. If you have a spare pair of cheap headphones try those as well.

-Raja

 

[scoobnoob]

What happens when you use the speakers without the splitter? Does the noise still occur?

If it does, I'd set up the board on a non-conductive surface outside the case and try again. If you have a spare pair of cheap headphones try those as well.

-Raja

Nothing worked... did all of the things you suggested and still had the issue. Is there anything else I should try or can do?

 

[raja@asus]

Nothing I can think of - I'd RMA the board. When you get the new board don't use the splitter to start with - follow the debug procedure above and setup on a non-condcutive surface to make sure all is working properly before you place the board in the case.