Audio and video out of sync

[jesper2370]

Specs:
CPU: i7-7700k
GPU: MSI GeForce GTX 1070 Gaming X (8G)
MOBO: MSI z270 krait gaming
OS: Win10
I got a lot aswell, but i don't see that relevant to this case, only these specs.

Problem:
When i watch netflix, youtube, facebook and the video is above 5-10 min long, i start to notice delay in movement. At first it's like 500ms delay, but as i keep on watching further into the video, it gets worse. My record is 1.5 sec delay in movement. (Somebody talks but the mouth movement starts 1 sec after it's already said.

What have i tried?
Change browser, reinstall browser, delete cache, every possible thing i could think of. (Google Chrome, Edge, Firefox, almost every browser possible)
Reinstall network driver.
Reinstall audio driver
Installed the latest win update driver possible same goes with GPU and bios driver.

What fixes it temporarily?
Simply just refreshing the browser, but it starts to delay (go out of sync) after 3 min or less?

PS: When i start my computer after it's been fully shutdown (unplugged the power core) and turn it back on after like 30 min, it registers my network as it's not plugged in (Red cross at the internet like no LAN cable is plugged in)

 

[jesper2370]

https://www.msi.com/Motherboard/support/Z270-KRAIT-GAMING#down-manual

Page 51

Power Management Setup (In settings)
EuP 2013

Might be disabled by default but if it's enabled with s4 & s5, try disable. People usually turn that off if overclocking so it wont do any harm to your system turning it off.

Nothing in that secion called "s4 & s5", but it was disabled bu deafult. I only had the option to turn off and on the ErP control.

 

[boju]

Fair enough.

Reinstalling Windows and trying another internet connection be the last two things to try.

Perhaps give your isp a call, with any inconvenient luck theres some filtering setting at their end they can change.

 

[jesper2370]

Fair enough.

Reinstalling Windows and trying another internet connection be the last two things to try.

Perhaps give your isp a call, with any inconvenient luck theres some filtering setting at their end they can change.

Otherwise i'll try and contact MSI and see, if they've found a solution or something But thank you very much for the effort though.

 

[boju]

No worries, your welcome. Good luck.

When you sort it out, can you let us know yeah

 

[jesper2370]

No worries, your welcome. Good luck.

When you sort it out, can you let us know yeah

Of couse i'll

 

[jesper2370]

FYI. I'm having a hard time deciding whether i wanna wipe-out my computer or not (formatting), that's why no results has been made yet.

 

[boju]

Maybe get another hdd so you can leave your current os the way it is if formatting doesn't help

 

[boju]

Remember to disconnect your current hdd before installing win10 on the new hdd. You dont want win10 adding files to it during install

 

[jesper2370]

I currentley have my os installed on an SSD samsung EVO 850 250 GB

 

[boju]

Yeah any multiple storage devices connected at the same time Win10 will modify both. So to prevent any unwanted manipulation disconnect the ssd

 

[jesper2370]

Yeah any multiple storage devices connected at the same time Win10 will modify both. So to prevent any unwanted manipulation disconnect the ssd

Instead of dc'ing the ssd. Can i just dc the storage devices, that doesn't contain win10 os, then reset my win10 through my main ssd, while all other storage device is dc'ed? (I'll format it through win10 reset button integrated onto win10)

 

[boju]

Can do that to. Reset is different from a fresh unstall, don't need to disconnect anything

 

[jesper2370]

I finally decided to format my computer, through microsoft's official setup tool, it all fixed. Something was interfering with my network, don't know what, but it's gone!

 

[boju]

Good so it just needed a reinstall lol that took a long time.

Could've been corrupt drivers or registry.

Be worth looking at this and turning off delivering updates to strangers.

https://www.google.com.au/amp/s/www.pcworld.com/article/2955491/windows/how-to-stop-windows-10-from-using-your-pcs-bandwidth-to-update-strangers-systems.amp.html

 

[jesper2370]

Well, it still has some issues apparrentley. Tho audio and video isn't out of sync anymore, just having small troubles connecting in an instant. That being the internet connection

 

[tuckerharris]

Well, it still has some issues apparrentley. Tho audio and video isn't out of sync anymore, just having small troubles connecting in an instant. That being the internet connection

I'm still dealing with this issue and I've been pushing off doing a clean install... I have a really custom setup so I was really hoping to find an alternative solution.. ugh..

This happened to me after setting up my new build and transferring over my previous OS onto my new comp. I had to re-activate Windows and have a feeling that has something to do with it... I'll reformat if I don't find a fix soon

 

[jackh2001]

Well, it still has some issues apparrentley. Tho audio and video isn't out of sync anymore, just having small troubles connecting in an instant. That being the internet connection

I'm still dealing with this issue and I've been pushing off doing a clean install... I have a really custom setup so I was really hoping to find an alternative solution.. ugh..

This happened to me after setting up my new build and transferring over my previous OS onto my new comp. I had to re-activate Windows and have a feeling that has something to do with it... I'll reformat if I don't find a fix soon

Have you found an alternative fix yet? I also have this problem and don't want to do a reinstall.

 

[tuckerharris]

Well, it still has some issues apparrentley. Tho audio and video isn't out of sync anymore, just having small troubles connecting in an instant. That being the internet connection

I'm still dealing with this issue and I've been pushing off doing a clean install... I have a really custom setup so I was really hoping to find an alternative solution.. ugh..

This happened to me after setting up my new build and transferring over my previous OS onto my new comp. I had to re-activate Windows and have a feeling that has something to do with it... I'll reformat if I don't find a fix soon

Have you found an alternative fix yet? I also have this problem and don't want to do a reinstall.

Still no fix unfortunately... I haven't had time to troubleshoot much though tbh. Looks like I'll be planning a re-install day.

 

[tuckerharris]

Clean reinstall (not a "reset") fixed everything as always.

 

[mdavern13]

For people still having this issue. If you have any GPU monitoring software running in your background (MSI afterburner, Aorus graphics engine etc) try closing it and see if the problem still persists.

 

[jackh2001]

For people still having this issue. If you have any GPU monitoring software running in your background (MSI afterburner, Aorus graphics engine etc) try closing it and see if the problem still persists.

I have a GTX 1060 3GB, what would the monitoring software for that be?

 

[24121994w]

For people still having this issue. If you have any GPU monitoring software running in your background (MSI afterburner, Aorus graphics engine etc) try closing it and see if the problem still persists.

I have a GTX 1060 3GB, what would the monitoring software for that be?

Could be any of previously noted by mdavern13.

 

[tuckerharris]

"I finally decided to format my computer, through microsoft's official setup tool, it all fixed. Something was interfering with my network, don't know what, but it's gone! "

The issue came back for me! I recently setup NVIDIA GeForce Experience.. maybe that had something to do with it I don't know..

 

[tacos4u]

The Nvidia GeFore experience comes with a Nvidia HD Audio Driver. You might want to look into that. Try uninstalling and see if that helps, or set another audio driver (realtek) as priority so its being used instead of the Nvidia one. If it works, reset back to the Nvidia driver and see if the problem starts again. If so, that's your (more like all of our) problem.

What SEEMS to have fixed it for me is unchecking the "Allow exclusive applications to take control over this device" in the control panel -> sound -> playback -> properties -> advanced -> exclusive mode directory, because after I unchecked the box, my youtube tab reloaded itself and BAM, no more audio de-sync.

Although I have tried other solutions. They didn't work for me, but they have worked for others, and there is no shame in trying. One of those solutions is to disable "fast boot" in windows. It has apparently worked for some people. I'll link the thread.
https://forums.tomshardware.com/threads/video-slowly-loses-sync-with-audio.3302799/

Another solution I have found is the whole delete cookies and cache and relogging into youtube stuff. I'll link the thread as well.
https://forums.tomshardware.com/threads/youtube-videos-audio-out-of-sync.3035163/

Hope something here helps!

Edit: holy crap, didn't realize that last post was from January...

 

[erdamn]

guyz there is another thread about this issue and it works!!!

original post ;
https://forums.tomshardware.com/threads/video-slowly-loses-sync-with-audio.3302799/page-2?view=date

So you need to disable "fast startup" in Control Panel\All Control Panel Items\Power Options\System Settings !!!
its under the " choose what the power buttons do " section! and to un-check the "fast startup" you need to activate " change settings that are currently unavailable " from top of the " choose what the power buttons do " section!!!

and thats it! it really works!