Audio dead after installing GFX card

[NRThunderman]

As the title says, after installing a new graphics card (MSI GTX 970) in my pc, the audio stopped working. The only thing I could think of that would have gotten bumped or damaged was the SYS AUDIO port/cable, so I checked that... still plugged in, everything was fine. Running windows 10, more specs if you ask. Any suggestions? (already looked for new drivers, tried installing/reinstalling, restarting pc, etc.)

 

[ThatVietGuy]

Right click the sound icon in the system tray (bottom right) and choose Playback devices. Make sure your speakers are the default output. Sometimes when you install new GPU drivers it'll default the sounds to the HDMI of the GPU.

 

[NRThunderman]

Already tried that, and yes, they are set to default+communications. They are not muted, and all enhancements are turned off.

 

[NRThunderman]

If anyone has any other ideas, they would be very much appreciated... I've looked at the hardware about 10 times at this point, and the speakers work well, as does the connector. All cables inside the PC seem to be in place, and I didn't bang or otherwise unduly stress the motherboard. This issue only started after putting the new card in.

 

[NRThunderman]

After looking at the Event Viewer, I noticed that I was getting this error:

Friendly view:

- System

- Provider

[ Name] Microsoft-Windows-UserPnp
[ Guid] {96F4A050-7E31-453C-88BE-9634F4E02139}

EventID 20001

Version 0

Level 4

Task 7005

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2015-11-27T01:36:13.124927700Z

EventRecordID 8558

Correlation

- Execution

[ ProcessID] 11992
[ ThreadID] 11828

Channel System

Computer JJR-PC-WIN8

- Security

[ UserID] S-1-5-18


- UserData

- InstallDeviceID

DriverName viahdb01.inf_amd64_dade39306360ffa1\viahdb01.inf

DriverVersion 6.0.11.1100

DriverProvider VIA Technologies, Inc.

DeviceInstanceID HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_1458A014&REV_1001\4&22020F06&0&0001

SetupClass {4D36E96C-E325-11CE-BFC1-08002BE10318}

RebootOption false

UpgradeDevice true

IsDriverOEM true

InstallStatus 0x0

DriverDescription VIA HD Audio(Win 10)



XML view:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
<EventID>20001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>7005</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-11-27T01:36:13.124927700Z" />
<EventRecordID>8558</EventRecordID>
<Correlation />
<Execution ProcessID="11992" ThreadID="11828" />
<Channel>System</Channel>
<Computer>JJR-PC-WIN8</Computer>
<Security UserID="S-1-5-18" />
</System>
- <UserData>
- <InstallDeviceID xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
<DriverName>viahdb01.inf_amd64_dade39306360ffa1\viahdb01.inf</DriverName>
<DriverVersion>6.0.11.1100</DriverVersion>
<DriverProvider>VIA Technologies, Inc.</DriverProvider>
<DeviceInstanceID>HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_1458A014&REV_1001\4&22020F06&0&0001</DeviceInstanceID>
<SetupClass>{4D36E96C-E325-11CE-BFC1-08002BE10318}</SetupClass>
<RebootOption>false</RebootOption>
<UpgradeDevice>true</UpgradeDevice>
<IsDriverOEM>true</IsDriverOEM>
<InstallStatus>0x0</InstallStatus>
<DriverDescription>VIA HD Audio(Win 10)</DriverDescription>
</InstallDeviceID>
</UserData>
</Event>

From the time stamps that appear, it looks like this happens every time I start up the PC.

 

[NRThunderman]

It seems like this thread has just about died, so if anyone visits this with a similar issue or the same issue, I asked about the code error in another portion of the website:

http://www.tomshardware.com/forum/id-2875462/total-failure-audio-installing-gfx-card.html