Audio problem

Oct 7, 2023
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0
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Hi, recently, on my PC, I have been watching YouTube videos, and the audio cuts out. The best comparison is when you wear Bluetooth headphones and walk away from the device.
I downloaded LatencyMon, which has shown some problems, but I understand how to resolve them. Can anyone help?
Thanks!


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CONCLUSION
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Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:20:35 (h:mm:ss) on all processors.


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SYSTEM INFORMATION
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OS version: Windows 11, 10.0, version 2009, build: 22621 (x64)
Hardware: System Product Name, ASUS
BIOS: 1720
CPU: GenuineIntel 13th Gen Intel(R) Core(TM) i7-13700K
Logical processors: 24
Processor groups: 1
Processor group size: 24
RAM: 32509 MB total


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CPU SPEED
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Reported CPU speed (WMI): 340 MHz
Reported CPU speed (registry): 3418 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


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MEASURED INTERRUPT TO USER PROCESS LATENCIES
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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 250.20
Average measured interrupt to process latency (µs): 6.139283

Highest measured interrupt to DPC latency (µs): 238.30
Average measured interrupt to DPC latency (µs): 1.976334


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REPORTED ISRs
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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 1739.427150
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%): 0.035003
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%) 0.036865

ISR count (execution time <250 µs): 1876277
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 46
ISR count (execution time 1000-2000 µs): 1
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0


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REPORTED DPCs
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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 3666.923640
Driver with highest DPC routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Highest reported total DPC routine time (%): 0.117565
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in DPCs (%) 0.168718

DPC count (execution time <250 µs): 3483756
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 81
DPC count (execution time 1000-2000 µs): 1
DPC count (execution time 2000-4000 µs): 3
DPC count (execution time >=4000 µs): 0


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REPORTED HARD PAGEFAULTS
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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: tiworker.exe

Total number of hard pagefaults 35086
Hard pagefault count of hardest hit process: 21450
Number of processes hit: 95


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PER CPU DATA
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CPU 0 Interrupt cycle time (s): 86.897026
CPU 0 ISR highest execution time (µs): 295.394675
CPU 0 ISR total execution time (s): 0.397194
CPU 0 ISR count: 1163387
CPU 0 DPC highest execution time (µs): 3666.923640
CPU 0 DPC total execution time (s): 29.054534
CPU 0 DPC count: 1513969
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CPU 1 Interrupt cycle time (s): 40.291840
CPU 1 ISR highest execution time (µs): 410.778818
CPU 1 ISR total execution time (s): 0.642612
CPU 1 ISR count: 28194
CPU 1 DPC highest execution time (µs): 264.302516
CPU 1 DPC total execution time (s): 0.661260
CPU 1 DPC count: 69253
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CPU 2 Interrupt cycle time (s): 77.915256
CPU 2 ISR highest execution time (µs): 1739.427150
CPU 2 ISR total execution time (s): 7.965898
CPU 2 ISR count: 325900
CPU 2 DPC highest execution time (µs): 2688.641896
CPU 2 DPC total execution time (s): 8.324091
CPU 2 DPC count: 813438
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CPU 3 Interrupt cycle time (s): 39.844739
CPU 3 ISR highest execution time (µs): 85.544763
CPU 3 ISR total execution time (s): 0.023174
CPU 3 ISR count: 54664
CPU 3 DPC highest execution time (µs): 179.801931
CPU 3 DPC total execution time (s): 1.251657
CPU 3 DPC count: 57597
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CPU 4 Interrupt cycle time (s): 43.330993
CPU 4 ISR highest execution time (µs): 103.778233
CPU 4 ISR total execution time (s): 0.078067
CPU 4 ISR count: 174951
CPU 4 DPC highest execution time (µs): 198.365126
CPU 4 DPC total execution time (s): 4.010213
CPU 4 DPC count: 189700
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CPU 5 Interrupt cycle time (s): 38.481839
CPU 5 ISR highest execution time (µs): 337.805442
CPU 5 ISR total execution time (s): 0.226331
CPU 5 ISR count: 8743
CPU 5 DPC highest execution time (µs): 440.308953
CPU 5 DPC total execution time (s): 0.236048
CPU 5 DPC count: 27566
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CPU 6 Interrupt cycle time (s): 47.270138
CPU 6 ISR highest execution time (µs): 414.238444
CPU 6 ISR total execution time (s): 1.313956
CPU 6 ISR count: 55080
CPU 6 DPC highest execution time (µs): 360.473961
CPU 6 DPC total execution time (s): 1.394403
CPU 6 DPC count: 146829
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CPU 7 Interrupt cycle time (s): 37.905051
CPU 7 ISR highest execution time (µs): 24.251024
CPU 7 ISR total execution time (s): 0.002549
CPU 7 ISR count: 4507
CPU 7 DPC highest execution time (µs): 151.450848
CPU 7 DPC total execution time (s): 0.107310
CPU 7 DPC count: 5470
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CPU 8 Interrupt cycle time (s): 45.310645
CPU 8 ISR highest execution time (µs): 90.604740
CPU 8 ISR total execution time (s): 0.014534
CPU 8 ISR count: 16272
CPU 8 DPC highest execution time (µs): 590.573727
CPU 8 DPC total execution time (s): 1.399427
CPU 8 DPC count: 117849
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CPU 9 Interrupt cycle time (s): 39.523813
CPU 9 ISR highest execution time (µs): 123.387361
CPU 9 ISR total execution time (s): 0.067399
CPU 9 ISR count: 2851
CPU 9 DPC highest execution time (µs): 181.220889
CPU 9 DPC total execution time (s): 0.326114
CPU 9 DPC count: 49248
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CPU 10 Interrupt cycle time (s): 41.243118
CPU 10 ISR highest execution time (µs): 221.906378
CPU 10 ISR total execution time (s): 0.129590
CPU 10 ISR count: 5484
CPU 10 DPC highest execution time (µs): 156.767115
CPU 10 DPC total execution time (s): 0.192947
CPU 10 DPC count: 29529
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CPU 11 Interrupt cycle time (s): 37.597173
CPU 11 ISR highest execution time (µs): 20.433002
CPU 11 ISR total execution time (s): 0.000333
CPU 11 ISR count: 233
CPU 11 DPC highest execution time (µs): 124.607373
CPU 11 DPC total execution time (s): 0.010161
CPU 11 DPC count: 955
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CPU 12 Interrupt cycle time (s): 46.095594
CPU 12 ISR highest execution time (µs): 88.675249
CPU 12 ISR total execution time (s): 0.036212
CPU 12 ISR count: 34931
CPU 12 DPC highest execution time (µs): 234.463721
CPU 12 DPC total execution time (s): 2.089438
CPU 12 DPC count: 222372
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CPU 13 Interrupt cycle time (s): 39.100458
CPU 13 ISR highest execution time (µs): 141.214745
CPU 13 ISR total execution time (s): 0.025965
CPU 13 ISR count: 992
CPU 13 DPC highest execution time (µs): 355.629023
CPU 13 DPC total execution time (s): 0.235315
CPU 13 DPC count: 27435
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CPU 14 Interrupt cycle time (s): 38.764509
CPU 14 ISR highest execution time (µs): 120.728496
CPU 14 ISR total execution time (s): 0.003248
CPU 14 ISR count: 135
CPU 14 DPC highest execution time (µs): 178.133119
CPU 14 DPC total execution time (s): 0.054596
CPU 14 DPC count: 12342
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CPU 15 Interrupt cycle time (s): 37.215332
CPU 15 ISR highest execution time (µs): 0.0
CPU 15 ISR total execution time (s): 0.0
CPU 15 ISR count: 0
CPU 15 DPC highest execution time (µs): 136.180807
CPU 15 DPC total execution time (s): 0.003971
CPU 15 DPC count: 667
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CPU 16 Interrupt cycle time (s): 26.271543
CPU 16 ISR highest execution time (µs): 0.0
CPU 16 ISR total execution time (s): 0.0
CPU 16 ISR count: 0
CPU 16 DPC highest execution time (µs): 128.241369
CPU 16 DPC total execution time (s): 0.101199
CPU 16 DPC count: 38223
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CPU 17 Interrupt cycle time (s): 19.767761
CPU 17 ISR highest execution time (µs): 0.0
CPU 17 ISR total execution time (s): 0.0
CPU 17 ISR count: 0
CPU 17 DPC highest execution time (µs): 154.160035
CPU 17 DPC total execution time (s): 0.084660
CPU 17 DPC count: 31739
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CPU 18 Interrupt cycle time (s): 14.693984
CPU 18 ISR highest execution time (µs): 0.0
CPU 18 ISR total execution time (s): 0.0
CPU 18 ISR count: 0
CPU 18 DPC highest execution time (µs): 131.930369
CPU 18 DPC total execution time (s): 0.055815
CPU 18 DPC count: 20708
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CPU 19 Interrupt cycle time (s): 11.407581
CPU 19 ISR highest execution time (µs): 0.0
CPU 19 ISR total execution time (s): 0.0
CPU 19 ISR count: 0
CPU 19 DPC highest execution time (µs): 216.686366
CPU 19 DPC total execution time (s): 0.061322
CPU 19 DPC count: 20162
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CPU 20 Interrupt cycle time (s): 22.601488
CPU 20 ISR highest execution time (µs): 0.0
CPU 20 ISR total execution time (s): 0.0
CPU 20 ISR count: 0
CPU 20 DPC highest execution time (µs): 142.569046
CPU 20 DPC total execution time (s): 0.113735
CPU 20 DPC count: 29158
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CPU 21 Interrupt cycle time (s): 16.944361
CPU 21 ISR highest execution time (µs): 0.0
CPU 21 ISR total execution time (s): 0.0
CPU 21 ISR count: 0
CPU 21 DPC highest execution time (µs): 136.064073
CPU 21 DPC total execution time (s): 0.087511
CPU 21 DPC count: 22917
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CPU 22 Interrupt cycle time (s): 12.913421
CPU 22 ISR highest execution time (µs): 0.0
CPU 22 ISR total execution time (s): 0.0
CPU 22 ISR count: 0
CPU 22 DPC highest execution time (µs): 117.464307
CPU 22 DPC total execution time (s): 0.069209
CPU 22 DPC count: 19324
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CPU 23 Interrupt cycle time (s): 11.164250
CPU 23 ISR highest execution time (µs): 0.0
CPU 23 ISR total execution time (s): 0.0
CPU 23 ISR count: 0
CPU 23 DPC highest execution time (µs): 119.506729
CPU 23 DPC total execution time (s): 0.083844
CPU 23 DPC count: 17391
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Welcome to the forums, newcomer!

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.
+
Include the audio equipment you're working with/tethered to your system.
 
CPU: 13th Gen Intel(R) Core(TM) i7-13700K

Motherboard: ASUSTeK COMPUTER INC. TUF GAMING Z690-PLUS WIFI (LGA1700)

Ram: 32.0GB

SSD/HDD: WD_BLACK SN850X 2000GB (SSD)

GPU: 4089MB NVIDIA GeForce RTX 4070 Ti (ASUStek Computer Inc)

PSU: RMe Series RM1000e Fully Modular Low-Noise ATX Power Supply
nine months old

Chassis: Fractal Design Pop Air RGB Mid-Tower Case

OS: Windows 11 Pro 64-bit

Monitor: I have 2 VG27A (2560x1440@144Hz)

Audio: Currently, I am using a Beats Flex Wireless & a Logitech - G733 LIGHTSPEED Wireless Gaming Headset

However, I don't think they are the problems because I'm using them on other devices, and they work fine.

If I'm missing something, please let me know.