Alienware Aurora Ryzen Edition R14
Hoping someone has a solution for me. Installed 2x32g 3200mhz corsair vengeance LPX memory sticks right after pulling my new R14 Ryzen R9 out of the box. I booted and everything was fine. Got the typical "Your memory change" on startup and reviewed that my memory was showing 80G and running at 3200mhz in the BIOS and AWCC after booting. My memory was running fine at 3200mhz for 3 days…. I also had 2x32g Corsair vengeance LPX 3600mhz sticks at the house so I decided to try them out to see what speed my memory would run at. After booting my RAM is now running at 2133 as shown the BIOS and in AWCC at 1.2v. My model doesn't have an XMP profile set up in the BIOS menu and my AWCC "Advanced" menu is grayed out, so I'm unable to set my memory back to 3200mhz, as it was running that way before. No luck so far with DELL Tech support, as I feel that I know more about the issue then anyone that I've talked to so far. I also ended up putting the corsair 3200mhz sticks back in my PC to see if anything changed but I'm still running at the default memory speed of 2133. Dell had me go into the BIOS settings, performance management, enable custom config and change my memory speed to 3200mhz. After that the computer wouldn't even boot to the bios menu and was dead at the very start of the boot sequence. They told me I'd need to replace my system and they would send me another one. I was shocked at that suggestion... I ended up pulling out the CMOS battery for 5 min and clearing out their suggested changes I had made to the BIOS settings. After, I was able to boot and I'm typing this message on my R14 now. I don't see a lot of info out there for my R14 aurora Ryzen 9500 set up. Hoping someone can help me here. I've also updated the BIOS to the newest version, 2.8.0 but the problem still persists. Please let me know if I can share any other details. I'm hoping that someone smarter that I can lend a good suggestion to get this resolved. I've listed the details of my set up below. Thanks for taking the time to review this help needed.
Alienware Aurora R14
Hoping someone has a solution for me. Installed 2x32g 3200mhz corsair vengeance LPX memory sticks right after pulling my new R14 Ryzen R9 out of the box. I booted and everything was fine. Got the typical "Your memory change" on startup and reviewed that my memory was showing 80G and running at 3200mhz in the BIOS and AWCC after booting. My memory was running fine at 3200mhz for 3 days…. I also had 2x32g Corsair vengeance LPX 3600mhz sticks at the house so I decided to try them out to see what speed my memory would run at. After booting my RAM is now running at 2133 as shown the BIOS and in AWCC at 1.2v. My model doesn't have an XMP profile set up in the BIOS menu and my AWCC "Advanced" menu is grayed out, so I'm unable to set my memory back to 3200mhz, as it was running that way before. No luck so far with DELL Tech support, as I feel that I know more about the issue then anyone that I've talked to so far. I also ended up putting the corsair 3200mhz sticks back in my PC to see if anything changed but I'm still running at the default memory speed of 2133. Dell had me go into the BIOS settings, performance management, enable custom config and change my memory speed to 3200mhz. After that the computer wouldn't even boot to the bios menu and was dead at the very start of the boot sequence. They told me I'd need to replace my system and they would send me another one. I was shocked at that suggestion... I ended up pulling out the CMOS battery for 5 min and clearing out their suggested changes I had made to the BIOS settings. After, I was able to boot and I'm typing this message on my R14 now. I don't see a lot of info out there for my R14 aurora Ryzen 9500 set up. Hoping someone can help me here. I've also updated the BIOS to the newest version, 2.8.0 but the problem still persists. Please let me know if I can share any other details. I'm hoping that someone smarter that I can lend a good suggestion to get this resolved. I've listed the details of my set up below. Thanks for taking the time to review this help needed.
Alienware Aurora R14
- Additional Software
Additional Software
Item number: 658-BCUO
Game Pass
Item number: 658-BFQH - Back Cover
No Cover Selected
Item number: 325-BCZQ - Cable
US Power Cord
Item number: 450-AAGO - Chassis Options
Dark side of the Moon 750W Platinum Rated Power Supply, Air-Cooled Processor and Clear Side Panel
Item number: 321-BHEM - Cooling Option
Upper Cooling Fan
Item number: 321-BHIJ - Documentation/Disks
SERI Guide (ENG/FR/Multi)
Item number: 340-AGIK - Driver
Driver Software
Item number: 555-BHBW - FGA Module
Custom Configuration
Item number: 817-BBBB - Gaming Essentials
Includes PC digital download of Midnight Suns w/purchase. 1 code/customer. Redeem by Feb. 6
Item number: 800-BBVL - Hard Drive
512GB NVMe M.2 PCIe SSD
Item number: 400-BMOU - Keyboard
Wired Multimedia Keyboard (English)
Item number: 580-AHTI - Label
Regulatory Label
Item number: 389-ECEB - McAfee Live Safe
None Required
Item number: 817-BBBP - Memory
16GB, 2x8GB, DDR4, 3200MHz, XMP
Item number: 370-AFLE - Operating System
Windows 11 Home, English
Item number: 619-APTK - Processor
AMD Ryzen(TM) 9 5900 (12-Core, 70MB Total Cache, Max Boost Clock of 4.7GHz)
Item number: 338-CCXY - Processor Branding
AMD Ryzen(TM) 9 Label
Item number: 389-DYKY - Video Card
NVIDIA(R) GeForce RTX(TM) 3080 Ti 12GB GDDR6X
Item number: 490-BHBV - Wireless
MediaTek MT7921 Wi-Fi 6 (2x2) MIMO 802.11ax Wireless LAN and Bluetooth 5.2
Item number: 555-BHBN
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