Archived from groups: alt.cellular.verizon (
More info?)
On Mon, 31 May 2004 08:16:41 -0700, Dapper Dave
<expurgated@hotmail.com> wrote:
>>retsamxim@aol.com (Retsamxim) wrote:
>
>>I am thinking of signing up for auto pay with my credit card. Looking for feed
>>back from anyone who has auto pay and if they have had any problems or if they
>>are happy with it. Thanks
>
>I used it for about a year, then turned it off. The problem was that
>when there was a billing error, rather than crediting my credit card for
>the improper charge they credited my cell account. So they had my money
>while they were "working off" their error. The final straw was when they
>overbilled me for over $140 one month. I turned off auto pay after that.
>
>Now I check my bill online when it becomes available, then pay the
>correct amount online.
>
>If it weren't for the frequent billing errors, I would continue to use
>the service.
I had the same problem with Autopay. I signed up for the 10 buck
Canada calling deal in Wyoming, then used the phone for data access
through Telus all over BC. When I got back into Washington a month
later, imagine my surprise to find $640 absent from my bank account.
It took a couple of months to work it out. The guy at the Radio Shack
in Lander Wy. had screwed up. But I decided I didn't like having
someone else to have control of my bank account. I heartily recommend
establishing a relationship with some individual at a Verizon store
and calling them when there is trouble. Much better than the usual
dingbat at the 800 help line.
I use Bank of America Ebills now. Verizon sends a bill to the bank.
I review it and authorize payment. They don't get paid until after I
OK it. Much better.
Bob
www.arcatapet.net/bobgiddings
Current email at:
bobgiddings0 at yahoo dot com