News AWS user’s data returned ‘because one human being inside AWS decided to give a damn’

[Admin]

A software engineer, who previously accused AWS of 'digital execution,' has shared the good news that his data has now been restored.

AWS user’s data returned ‘because one human being inside AWS decided to give a damn’ : Read more

 

[SomeoneElse23]

From my experience in corporate land before call centers completely moved to India was that the front line people really don't understand the system. They have scripts and "flow charts" to follow when answering calls.

When things starting moving to email, and then chat, it got worse.

Then when practically everything moved to India, customer service became basically garbage as the people really have no idea how the system works. And they chat with multiple users at a time, making them seem disjointed and incoherent.

And the corporations love their savings.

 

[tamalero]

From my experience in corporate land before call centers completely moved to India was that the front line people really don't understand the system. They have scripts and "flow charts" to follow when answering calls.

When things starting moving to email, and then chat, it got worse.

Then when practically everything moved to India, customer service became basically garbage as the people really have no idea how the system works. And they chat with multiple users at a time, making them seem disjointed and incoherent.

And the corporations love their savings.

Agree.
Worse is.. in a battle between AI bots and garbage automation (youtube support, google, facebook). Id rather keep the indian call center.. (Microsoft, etc..)

youtube is almost impossible to get anything done.

Still is better than the facebook incredibly biased "support"that has yet to solve ANYTHING I have reported lol.

 

[Firestone]

AWS support is an embarrassment. You sign six, seven, eight figure contracts with them, then when you have a problem you have to file a support ticket and you get a response from an AI chat bot pretending to be a human. When asked about deep low level details and restrictions in their own systems, they commonly give you incorrect answers. Once we did a bunch of infrastructure planning and filed some key support tickets inquiring about the capabilities of some of their services, and got a detailed answer that looked and sounded like it was written by chatgpt. We proceeded to make big fundamental infrastructure design decisions based on the answers provided. A year later we ended up with a real life human AWS developer collaborating with us on the project and it was revealed that half the answers that AWS support had given us were WRONG and we had made serious mistakes in our infrastructure design based on their wrong answers. Wasted huge amounts of developer time and caused us to go through so many rounds back and forth with internal Infosec to approve infra designs that ultimately ended up being flawed and thrown out. Thanks for nothing, AWS. It's been my long held experience that "cloud" is one of the worst scams perpetuated on the computing industry. Not a single thing has gotten easier from our moves from on prem to cloud. Everything is harder, more complicated, more troublesome. The gains in "computing at scale" don't exist. And to top it off with the AWS support systems that will lie to your face despite the exorbitant amounts of money companies shove to them. The whole thing is one big joke and we're the suckers.

 

[Alvar "Miles" Udell]

Someone who doesn't use backups calling AWS incompetent...

Still, I thing the fact he basically went nuclear on AWS and started designing tools to move AWS subscribers to other platforms, if I were at the senior level at AWS I'd punch delete on all his data and say something to the effect of "You try to cost us money, we cost you your data".

 

[hotaru251]

Someone who doesn't use backups calling AWS incompetent...

he admitted he was at fault for that.
he can dumb & also still call out AWS for also being dumb.

 

[derekullo]

he admitted he was at fault for that.
he can dumb & also still call out AWS for also being dumb.

Dumpception!
We need to go deeper !

 

[coromonadalix]

In all of this DO YOUR BACKUPS OUTSIDE ALL SERVICES LIKE THIS, 1 2 3 drives, blue rays or else, do not rely 100% on such services

 

[tamalero]

Someone who doesn't use backups calling AWS incompetent...

Still, I thing the fact he basically went nuclear on AWS and started designing tools to move AWS subscribers to other platforms, if I were at the senior level at AWS I'd punch delete on all his data and say something to the effect of "You try to cost us money, we cost you your data".

Considering how much PR and Marketing AWS does about their replication, multiple data centers and redundancy on protecting data.. do you think most people except pros would mind about doing ANOTHER backup?

No wonder many companies are trying to pull data from cloud and going again on premises.

 

[Tanakoi]

he admitted he was at fault for that.
he can dumb & also still call out AWS for also being dumb.

He didn't pay for his AWS account, so eventually, after AWS sent multiple notices and warnings to this effect, they deleted his data. How is that "dumb"?