[SOLVED] Bad VGA

[Rokarudi707]

I have bought an RX 580 a few days ago. Previously i had an R7 265 so it is was a nice upgrade. I put it into my PC, removed the old drivers and installed the new ones. I wanted to try it out so I downloaded GTA5, changed all the settings to max and started playing. The bank heist ran at around 50 fps so I was satisfied with it. Then came the intro cutscene which was fine until the montage with the music came in. Then it started lagging and then it froze and my monitor stopped getting signal. I restarted the computer, started up the game, and skipped the intro animation. The game ran smoothly for about a minute then it did the same thing. It froze and then the monitor stopped getting signal. I tried again a few times but it didn't change. Lowering the settings only delayed the frozing.

Then I tried Skyrim. I wanted to mod it, so I downloaded the mod Alternate Start, which disables the 20 minute long intro section and instead you can choose a different start. I chose the start where I own a house in one of the cities. You start inside the house where the game ran smoothly. But when I try going out of the house, into the city the game crashes while in the loading screen. Then I tried a different start as a camper in the woods. The game crashed on the first loading screen before it loaded the wilderness. In the case of Skyrim it didn't crash the whole PC it only crashed the game and the system ran perfectly afterwards. The game was in windowed (borderless) mode.

Then I tried minecraft with a low draw distance. It ran perfectly. Then I changed the draw diatance to a larger number, and whenever it loaded a large portion of the map it did the same thing as GTA. Then I turned off fullscreen and put it in windowed. It still crashed after loading larger portions of the map, but it only crashed to desktop like Skyrim.

In conclusion, any game I try crashes when it has to load a large area, and if it is in windowed it only crashes the game, in fullscreen it freezes then the monitor stops getting signal.

 

[Fix_that_Glitch]

What psu are you using, and what are the rest of your pc specs?

 

[Rokarudi707]

Specs:
CPU: Intel Core i7-7700K
Cooler: Cooler Master MasterLiquid 120
Motherboard: MSI Z270 Gaming M3
RAM: G.Skill Ripjaws V Series 8 GB (2x4)
GPU: XFX Radeon RX580 8 GB
PSU: Cooler Master MasterWatt 650W 80+ Bronze

 

[Fix_that_Glitch]

So go in to device manager and see if the r7 is still listed. Uninstall it if it is. Then go to file explorer and search for any remaining r7-265 drivers and uninstall them. Be sure to check user files too. Then uninstall the drivers for your rx-580. Then repeat the search in file explorer for remaining files. Then restart the computer. Windows will install a driver for your rx 580. That's fine let it. Then download drivers from Amd's website and install them. See if this clears up the mess.

 

[Rokarudi707]

So go in to device manager and see if the r7 is still listed. Uninstall it if it is. Then go to file explorer and search for any remaining r7-265 drivers and uninstall them. Be sure to check user files too. Then uninstall the drivers for your rx-580. Then repeat the search in file explorer for remaining files. Then restart the computer. Windows will install a driver for your rx 580. That's fine let it. Then download drivers from Amd's website and install them. See if this clears up the mess.

Thank you so much man. This helped a lot.
The solution wasn't exactly what you said, but it helped me figure it out.
So, if you go to the AMD website and look for RX 580 drivers there are two:
19.10.2 (Optional)
19.9.2 (Recommended)
Previously I had the newest installed, because it's the newest. But it probably says optional because it's buggy.
I installed 19.9.2 and it seems that the problem went away. I only tried it with Minecraft, I maxed out the draw distance and enabled a pretty heavy shader. Previously this would have instantly made it crash. Now it didn't.
I hope it wasn't just luck, but the problem actually went away.

 

[Fix_that_Glitch]

Thank you so much man. This helped a lot.
The solution wasn't exactly what you said, but it helped me figure it out.
So, if you go to the AMD website and look for RX 580 drivers there are two:
19.10.2 (Optional)
19.9.2 (Recommended)
Previously I had the newest installed, because it's the newest. But it probably says optional because it's buggy.
I installed 19.9.2 and it seems that the problem went away. I only tried it with Minecraft, I maxed out the draw distance and enabled a pretty heavy shader. Previously this would have instantly made it crash. Now it didn't.
I hope it wasn't just luck, but the problem actually went away.

Yeah I guess it was a long way around for me to say it was your drivers probably.

 

[Rokarudi707]

Well, it seems that it didn't fix it. I've tried it with Minecraft and Skyrim and both of them crashed. Minecraft looked like it won't going to, but it did again and again. Skyrim did the same thing as it did before. I ran a GPU stress test for 10 minutes. The GPU was on 100% load the temperature went up to 75C but it didn't crash or anything. I'm starting to suspect the VRAM, because the games only crash when it tries to load big areas. For example Skyrim runs perfectly in the interiors but then I try to go to an outside cell, and the game crashes while on the loading screen.

 

[Fix_that_Glitch]

Well, it seems that it didn't fix it. I've tried it with Minecraft and Skyrim and both of them crashed. Minecraft looked like it won't going to, but it did again and again. Skyrim did the same thing as it did before. I ran a GPU stress test for 10 minutes. The GPU was on 100% load the temperature went up to 75C but it didn't crash or anything. I'm starting to suspect the VRAM, because the games only crash when it tries to load big areas. For example Skyrim runs perfectly in the interiors but then I try to go to an outside cell, and the game crashes while on the loading screen.

I see that you have 8gb ram. Perhaps check your ram sticks, mem test, and then check on your virtual memory amount. It may be going from memory sticks to virtual memory and not finding enough?

 

[Rokarudi707]

I see that you have 8gb ram. Perhaps check your ram sticks, mem test, and then check on your virtual memory amount. It may be going from memory sticks to virtual memory and not finding enough?

My Virtual Memory was only 2500-3000 MB and I changed it to 12000-16000 MB. So far it looks like that fixed the problem. Is 12-16k MB a good amount? Isn't it too much?