[SOLVED] Been encountering alot of Bluescreen.

[polymans]

This is kinda my new PC and I am encountering bluescreen quite frequently especially during when I multitasking gaming and browsing
I really have no clue what to do .. it just happened sometimes.

 

[polymans]

According to event viewer, I think this might the cause but what is going on actually?



A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 15

The details view of this entry contains further information.

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Copy the mini-dump files out onto your Desktop

Do not use Winzip, use the built in facility in Windows

Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .

 

[polymans]

like this ?
https://k2s.cc/file/af50eb58925b4/021421-9156-01.rar

 

[Colif]

i have to send link to a friend to convert, he will reply later

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://jsfiddle.net/L7grj06e/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	021421-9156-01.dmp (Feb 14 2021 - 00:31:35)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: chrome.exe)
Uptime:	0 Day(s), 2 Hour(s), 22 Min(s), and 57 Sec(s)

Comment: The GPU tweaking driver "iomap64.sys" was found on your system. (AI Suite or GPU Tweak 2)

Possible Motherboard page: https://www.gigabyte.com/us/Motherboard/X570-AORUS-MASTER-rev-10
I'm not sure which revision of the motherboard that you have. There are multiple revisions, so the above link may be incorrect. You have BIOS version F33a and that is the latest version for revision 1.0 of the board.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

remove this

Dec 19 2018

idmwfp.sys

Internet Download Manager WFP driver (Tonec Inc.)

You might want to download the Gigabyte App Centre and use it to update drivers. When you click on the live update button, be aware it highlights all apps for download so it helps to click the button next to section headers to stop it installing everything

You probably don't want Norton, I know I didn't. At least it doesn't upgrade BIOS with that program.

its possible you have newer drivers for these in app centre but otherwise.
download and run this to update intel lan driver - https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html
Download the 3rd link under win 10 to get latest Realtek lan drivers - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software
Newest version of chipset driver - https://www.amd.com/en/support/chipsets/amd-socket-am4/x570


Do you have an Asus GPU?
what are specs of the PC?

WHEA errors can be any hardware, or hardware driver. Since it mentions Chrome I assume it could be LAN drivers.

 

[polymans]

Im really not sure what the next step here but I have the Aorus app centre mostly updated
and here are the specs:

Mobo: Gigabyte X570 Aorus Master
CPU: AMD R7 5800X
GPU: Asus Strix RTX 3090
RAM: Corsair VENGEANCE® RGB PRO 32GB (4 x 16GB) DDR4 DRAM 3600MHz
PSU: ASUS ROG-STRIX-1000G PSU 1000W
SSD: 2x Aorus Gen 4 2tb

 

[Colif]

did you try the intel and realtek updaters, they might be newer than what gigabyte have.

Windows Hardware Error Architecture (WHEA) can be any hardware, and sometimes drivers.
Can be caused by overclocking so remove any you might have.
Can be caused by overclocking software such as AMD Ryzen Master, MSI Afterburner, Asus GPU Tweak 2 so remove any of those you might have for now.
can be caused by heat

only 1 bsod report doesn't let me figure out if there is a pattern. Chrome being involved leads to idea it might be lan drivers.

 

[polymans]

So you mean I have to manually update the realtek ?

I dont think I have any of those overclocking software... Every time the pc boot there only NZXT CAM, iCUE & AppCenter at startup also after updating the primary stuff on Aorus App Centre now I facing freeze when I try to open the App and only way for me is to force restart.


Here another dump the crash happen while gaming yesterday as well

https://k2s.cc/file/1a93eb731bc33/021421-8625-01.rar

 

[Colif]

i assumed this came from Asus software, i don't know how you got them otherwise?

Apr 09 2019

AsIO2.sys

Asus Input Output driver

Nov 02 2020

IOMap64.sys

!!! ASUS 64-bit Input Output Map driver (GPU Tweaking driver)

i wonder how you got this (I can't tell if its from drivers as I have downloaded it from AMD)

May 28 2019

AMDRyzenMasterDriver.sys

AMD Ryzen Master driver

if you didn't download it. Its not on the App store (I have an X570 elite)

Jan 19 2020

MsIo64.sys

MSI Gaming App driver

this can overclock,
I saw Icue, figured it was for ram.

you have an assortment of harder makers on this pc.

I have set the Gigabyte app to not load with windows at start up, you really don't need it looking that often. I only update drivers if I have a problem.

realtek - I will see what date is on drivers in next crash once Gardenman converts it.

 

[polymans]

Could it be Armoury Crate? I do have that to control the RGB on the GPU but I have to do it manually every time I boot my pc sometimes the RGB just not working properly.

The realtek is up to date.

 

[Colif]

yes, armoury crate would be source of both of those files. I often wonder if those 2 Asus files are only meant to be on Asus motherboards or if they can be used on other boards. I might have to ask on Asus forums.

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/ke3vzrL0/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	021421-8625-01.dmp (Feb 14 2021 - 04:18:12)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: FortniteClient-Win64-Shipping.exe)
Uptime:	0 Day(s), 3 Hour(s), 45 Min(s), and 50 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Mobo: Gigabyte X570 Aorus Master
CPU: AMD R7 5800X
GPU: Asus Strix RTX 3090
RAM: Corsair VENGEANCE® RGB PRO 32GB (4 x 16GB) DDR4 DRAM 3600MHz
PSU: ASUS ROG-STRIX-1000G PSU 1000W
SSD: 2x Aorus Gen 4 2tb

problem with WHEA errors is its really rare for the dumps to actually tell me what cause is.
I don't have any proof it is a driver. It is just where I start looking.

One possible cause is fact you using 2 x 32gb sets of ram. You could try with just 1 set.
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

I wish AMD would make a CPU tester, best I have is Prime 95 - - https://www.mersenne.org/download/
Prime 95 Guide: http://www.playtool.com/pages/prime95/prime95.html

Gigabyte don't appear to have a tool for nvme drivers

 

[polymans]

My retailer told me to format the C drive. he suspect is something to do with Windows 10 been corrupted.

I had few more BSOD again only happen while I gaming...

 

[Colif]

WHEA errors tend to survive reinstalls but its worth a try. It might be software, try not installing as much software right after install to see if it still happens.

 

[polymans]

Seem ok at the moment.. I just format the C drive.. now running multiple games or tabs no crash for 2 hours